glomc00 - The Global Millennium Class
Topic: agriculture & rural development | authors | business & finance | design | economy | education | entrepreneurship & innovation | environment | general | healthcare | human resources | nonprofit | people | policy & governance | publishing | reviews | science & technology | university research
Date: 2013 | 2014 | 2015 | 2016 | 2017 | jan'18 | feb'18 | mar'18 | apr'18 | may'18 | jun'18 | jul'18 | aug'18 | sep'18 | oct'18 | nov'18 | dec'18 | jan'19 | feb'19 | mar'19 | apr'19 | may'19 | jun'19 | jul'19 | aug'19 | sep'19 | oct'19 | nov'19 | dec'19 | jan'20 | feb'20 | mar'20 | apr'20 | may'20 | jun'20 | jul'20 | aug'20
What going to six schools taught me about diversity in education | The Sydney Morning Herald, 11 aug 2020
Top 5 RCM Challenges for Healthcare Executives in the COVID-19 Era and Beyond | HIT Consultant, 11 aug 2020
Virus surge makes US weak link in global economic recovery | MSN, 11 aug 2020
Gaps in technology skills risk hampering global economic recovery from Covid-19 | ZAWYA, 11 aug 2020
How agritech driven by data is modernizing farming in Asia | Tech Wire Asia, 11 aug 2020
New report from the Women Entrepreneurship Knowledge Hub shows women entrepreneurs face structural inequalities which are exacerbated by COVID-19 | BENZINGA, 11 aug 2020
COVID-19 is widening the education gap. This is how we can stop it | World Economic Forum, 10 aug 2020
Don't Miss The Freelance Opportunity In I-Learning And Remote Education | Forbes, 10 aug 2020
Michael Seres: The power of a patient | Healthcare IT News, 10 aug 2020
Four-point plan to save the healthcare sector - International Labor Organization expert | CGTN, 10 aug 2020
Mohammad Anas Wahaj | 29 aug 2020
COVID-19 pandemic has affected art and culture sector, and significantly impacted talent associated with it. Audrey Azoulay, Director General of UNESCO in her message on World Art Day (15 April 2020), celebrated on the birthday of Leonardo da Vinci, said, 'Bringing people together, inspiring, soothing and sharing: these are the powers of art, the importance of which has been made emphatically obvious during the COVID-19 pandemic.' The art community is adapting to the new challenges and finding innovative solutions to keep the spirit alive. The program, 'Arts and Culture Education Change-Up', a collaboration between South Korea's Ministry of Culture, Sports and Tourism, the Korea Culture and Arts Education Service and the Seokyeong University Arts Education Center, has come up with something positive during the pandemic. The program teaches and supports creative people who are interested in social entrepreneurial projects in the field of arts and culture education. Han Jeong-seop, professor and dean of the Seokyeong University Arts Education Center, says, 'If it were not for COVID-19, we might not have brought those international guest speakers or have participants from Jeju Island due to geographical factors...We wanted to showcase how overseas cultural social enterprises play a role in resolving social problems between the public and private sector.' The participants in the online interaction included representatives from STEPS (Canada-based charitable public art organization that develops one-of-a-kind public art plans, installations and engagement strategies that foster vibrant communities), and Starcatchers (Scotland-based art organization specializing in creating performances and exploring creative activities for babies, toddlers and young children up to the age of five and the adults who care for them). Anjuli Solanki, program director of the STEPS Initiative, says, 'Applying our multidisciplinary expertise, we strive to develop a strong contextual understanding of the neighborhoods and sites we are working in for all our projects. Our goal is to create iconic public works that attract widespread attention by transforming underutilized public spaces.' Bebhinn Jennings, program manager at STEPS, says, 'The pandemic has highlighted our need to connect, to be inspired and to contribute to our communities. As such, art and public art in particular are increasingly important as they offer numerous entry points for engagement. Public art can both beautify a space, and ignite dialogues around important issues such has climate change, public health and systemic inequalities - all conversations that have been active throughout the pandemic.' Rhona Matheson, chief executive of Starcatchers, says, 'We know we are not going to be able to tour any of our productions until at least spring 2021 so our focus is on providing a range of activities that parents or childcare settings can share with very young children. Retaining a connection with audiences has been very important and making the offers through our online activities has been essential. Similarly, being able to retain connection with the families who participate in our community engagement programs has been very important - this has been a means to offer support to young families who experience social and rural isolation and have been negatively impacted by COVID-19.' Lee In-kyung, an art instructor at an alternative school on Jeju Island, says, 'If it were not operated online, it would be very difficult and time-consuming for me to participate in a training program held in Seoul. Now I can communicate with other social entrepreneurs while on Jeju...We made environmental picture books and tried junk art, campaigning for environment. I realized that students could learn better through empirical art education.' She developed such experiences into an idea for a social enterprise, aiming to support teenagers to cultivate creativity, problem-solving skills and empathic abilities. Kim Soo-jung, CEO of Open Your Arts and in the second year of Change-Up program, says, 'I wanted to provide sustainable art education for socially disadvantaged children, but it was impossible to solve the problem as a volunteer. So I came up with this art educational kit developed in collaboration with artists...Their (Starcatchers and STEPS) business model is not based nor suitable for online, but it was interesting to see the possibility of online platforms, transcending physical or regional limitations.' Read on...
The Korea Times:
Social enterprise bridges art, community amid pandemic
Author: Kwon Mee-yoo
Mohammad Anas Wahaj | 28 aug 2020
Artificial Intelligence (AI) has been around in its various forms for many years. But now it is reaching a level of disruption in many industries and has potential to influence many more. There are major investments in AI with tech giants leading the pack. Businesses are seeing value in AI to make process improvements, enhance efficiencies etc to improve bottom line and at the same time there are concerns related to job losses. Even creative industries like graphic design, that require exceptional human skills to thrive are being significantly influenced by AI. Graphic design softwares are now AI-powered and can mimic human designers by understanding client requirements effectively. These may not not be emotion-powered like humans, but can provide outputs that are fast, affordable and customizable. Moreover, these softwares have their own limitations at this time and the role of designers is not becoming obsolete. In fact, on one side these tools are designed and developed by incorporating inputs from designers and on the other they are complementing and enhancing the capabilities of designers and assisting them to achieve even better outcomes. Following are some limitations of AI in graphic design - Understanding nuances that come naturally to humans; Originality of humans that is derived from being highly imaginative; Human touch that is needed as part of a personalized interactive experience. Read on...
Mohammad Anas Wahaj | 20 aug 2020
Collaborative and coordinated efforts by multiple agencies and institutions are needed to manage, control and overcome a crisis like COVID-19 pandemic. Team from Carnegie Mellon University (CMU) is partnering with Commonwealth of Pennsylvania agencies and stakeholders in the areas of public health, economics, and emergency management, to create data-based tools for informed decision-making and strengthen planning efforts of Pennsylvania Governor Tom Wolf to re-open the state's economy. Some of the main criteria to determine when a region is ready to re-open and return to work will include - The incidence rate of COVID-19 cases per capita will be evaluated and several public health requirements must be met; A region need to have an average of less than 50 cases per 100000 individuals over the course of 14 days to return to work; Enough testing available for individuals with symptoms and target populations; Robust case investigation and contact tracing infrastructure need to place; Identification of an area's high-risk settings must be made and would include adequate healthcare facilities with sufficient safeguards and equipments. The model dashboard developed through the collaboration will take a regional and sector-based approach to re-openings, the easing of restrictions and response. This data-driven decision support tool will help to better understand the current health and economic status, as well as the inherent risks and benefits to re-opening certain businesses and industry areas. Using data that considers worker exposure and spread risks, health care capacity, economic impact and supply chain impact, the administration will prioritize re-openings where it has the potential for the most positive impact on the economy for workers and businesses, while mitigating risk to public health and safety. Ramayya Krishnan, dean of CMU's Heinz College of Information Systems and Public Policy and director of CMU's Block Center for Technology and Society, says, 'The purpose is to provide important information to the governor's team to make data informed decision. For example, all indicators could point to opening a specific county, but other factors, such as population density around a hotspot, availability of supplies to ensure workers are protected, or Department of Health criteria could make the county unfit to open.' The multidisciplinary team from CMU involved in the project include - Laurence Ales; Kasun Amarasinghe; Scott Andes; Gary Franko; Rayid Ghani; Jared Kohler; Tim McNulty; Illah Nourbakhsh; Roni Rosenfeld; Randy Sargent; Richard A. Stafford; Chris Telmer; Anne Wright; Ariel Zetlin-Jones; Xuege Zhang. Other contrubutors to the project include - Beibei Li; Lee Branstetter; Jon Caulkins; Karen Clay; Baruch Fischhoff; Marty Gaynor; Joel Greenhouse; Po-Shen Loh; Dan Nagin; Rema Padman; Wes Pegden; Lowell Taylor; Hai Wang; Peter Zhang. Read on...
Carnegie Mellon University News:
CMU Dashboard Will Help Inform State Decision-Makers During Pandemic
Author: Jason Maderer
Mohammad Anas Wahaj | 23 jul 2020
Downtime for workforce is a reality that needs to be managed well. Experts provide suggestions to web designers to effectively utilize downtime, whether it is normal as in between projects or unusual circumstances like COVID-19 pandemic - (1) Support Your Juniors: Priscilla Coates, managing director at Magma Digital, says, 'Our developers focus on continuous learning as a principle...they engage in targeted supervision opportunities to support more junior developers more closely...we embrace the notion of working on the business as well as in the business.' (2) Test Your Skills With A Side Project: Melin Edomwonyi, director of product for Illustrate Digital, says, 'Downtime is a great opportunity to work on something you've been needing or wanting to do for a while...If the downtime is short, i.e. less than a day, then we'll use this time to explore new UX trends or tidy up our code library to make future projects more efficient.' (3) Read A Good Book: Bryony Sutton, UX and UI designer at Banc, says, 'When a project ends, I take the opportunity to meditate my mind and desktop...To help draw a line under a project, I like to read. I find that completing a book separates one project from the next and puts my mind in a different space.' (4) Host A Hackathon: Paul Ferry, director and co-founder of ShopTalk, says, 'At ShopTalk, we have an internal initiative...a quarterly design-hackathon where the team get to apply their creative skills to their own ideas, and ShopTalk invest in helping to make these happen.' (5) Learn A New Skill: Benoit Soucaret, creative director of experience design at LiveArea, says, 'Downtime can present an opportunity to upskill...So while disruption can see many projects shorten, downtime can still be used productively. There are more opportunities to learn than ever before, designers and developers simply have to open to them.' (6) Improve Your Processes: Arrann Diamond, digital director at Greenwich Design, says, 'I use downtime to improve our processes...I also like learning about new ways to make projects run more smoothly...As digital director, really understanding a developer’s point of view and having a good knowledge of technologies and build processes is essential...Understanding information, rather than just relaying it, is very different, but it’s the key to conveying trust with both clients and developers.' Read on...
Mohammad Anas Wahaj | 11 jul 2020
According to the survey conducted to find out impact of COVID-19 pandemic on 567 small businesses and nonprofit organizations in US by the research team of Prof. Samantha Paustian-Underdahl of Florida State University, 15.2% of its participants closed permanently, and 14.5% of participants closed temporarily. Another 31% of participants are operating below 40% capacity, while close to 40% of participants are operating at 40% or higher during COVID-19. The survey also found that 46.7% laid off their employees during COVID-19, while 51% reported that they did not. The average number of employees laid off was 10.5. Prof. Paustian-Underdahl says, 'Small businesses and nonprofits have taken a huge hit during this time, with nearly 30 percent of our sample needing to close temporarily or permanently as of early May. The good news is that most organizations are getting some help.' The survey revealed that 92% received some type of financial assistance from the government's Paycheck Protection Program (PPP) and/or Economic Injury Disaster Loan (EIDL). 75.5% applied for one or both types of government aid. Of participants who applied, 28.9% received PPP funding only, 26.8% received EIDL only, 11.3% received both PPP and EIDL, and 8.3% did not receive anything. Moreover, researchers also found that business owners and nonprofit leaders are experiencing different effects of COVID-19 on their overall well-being and performance, depending on their gender. Prof. Paustian-Underdahl says, 'Consistent with recent research by Gallup , we found that women who own small businesses are experiencing higher levels of stress and burnout during COVID-19 compared to men. While some may assume this could be due to higher work-family-conflict, we found the men surveyed are reporting higher work-family-conflict than women.' Some of the strategies and solutions that respondents have implemented to meet the challenges faced during COVID-19 include - increased communication with employees; an increased focus on implementing technology and creating online content; creating unique ways to contact and keep existing clients instead of seeking new one; increased focus on healthy living, exercise and mental health for their employees and customers. Read on...
Florida State University News:
Survey reveals COVID-19's impact on small business, nonprofits
Author: Calvin Burrows
Mohammad Anas Wahaj | 25 jun 2020
User-Generated Content (UGC) is getting more prominence for charity marketing and communications in the COVID-19 pandemic turbulence. Charities are struggling with funds and resources and have substantially reduced marketing and advertising spends. UGC helps charities in creating content to promote their brand, do fundraising, and advertise their accomplishments. Content created by those who were directly supported by charities is more authentic and relatable. When users share their stories they connect better with potential supporters. Following are the ways UGC benefits charities - (1) Marketing budgets are shrinking and UGC can provide a practical, cost-effective solution amid cuts, through users becoming charities' ambassadors online through videos, blogs, podcasts and social media posts. Hiring marketing agency is costly and current social distancing norms are restricting professionals to do location filming. The National Council for Voluntary Organisations (NVCO) has estimated that UK charities lost around £4 billion in the first three months of the COVID-19 crisis. According to COVID-19 Marketing Report by Influencer MarketingHub, more than 2/3 (69%) of brands expect they will reduce their advertising spend in 2020 due to COVID-19. 3/4 say they are posting less on their social media accounts as budgets shrink. (2) Charity's frontline staff, beneficiaries and volunteers are able to enhance their digital skills during lockdown. Charities are certainly keen to empower their workforce to support users in creating content. The 2020 Charity Digital Skills Report found that half of charities would welcome guidance on helping their staff adjust to change and stay motivated and productive amid the pandemic. (3) UGC is more authentic and relatable. Last year's Stackla survey found that the public believes UGC is 2.4 times more authentic compared to brand created content. However, too often the power of UGC is not being realised by marketers. The survey showed that marketers are 2.1 times more likely to believe that brand created content is more authentic compared to UGC. Read on...
How and why User-Generated Content is changing charity marketing
Author: Joe Lepper
Mohammad Anas Wahaj | 23 jun 2020
COVID-19 impacted the retail sector and brought about unforeseen challenges. Recent study by Warwick Manufacturing Group (WMG) at University of Warwick (UK) and Blue Yonder examined how retailers have responded to the COVID-19 pandemic to ensure their survival. The study is based on the survey responses from 105 different retailers from Europe, Asia and the Americas and identified the human vulnerabilities across the supply chain and the need for future investment in flexibility, visibility and automation to improve future resilience. Some of the challenges that retailers faced are - unprecedented demand for some products while no demand for others; many stores were forced to close, or adapt their operations to accommodate social distancing; shift to online shopping wherever possible but it had its own operational challenges. REPORT HIGHLIGHTS - (1) The majority (61%) of retailers used inventory to buffer against the disruption of COVID-19. Supply chain processes and systems were effective, but more than half (58%) of retailers said a high degree of manual intervention was required to respond to the fluctuation in demand and supply. (2) Workforce issues were dominant issues for retailers with 59% of warehouse and 48% store operatives being affected by quarantine or illness. This often resulted in the closure of online operations and the need to recruit temporary staff. (3) Retailers were polarised in their treatment of supplier payments, with 37% delaying payments and 30% making early payments. Prof. Jan Godsell of University of Warwick says, '...only just over a quarter (29%) of retailers relied on suppliers with more agile manufacturing and distribution networks, which is a potentially more resource efficient and resilient response. With 75 to 80% of products seeing a demand fluctuation, retailers were slightly better at responding to decreases rather than increases in demand...' Wayne Snyder of Blue Yonder says, 'A critical learning for retailers is the need to invest in creating supply chains with greater flexibility, visibility and automation. Here technologies such as artificial intelligence and machine learning will play a key role in helping retailers navigate future disruption, whilst still meeting customers’ expectations.' Read on...
University of Warwick News:
New study provides insights into how retailers have responded to COVID-19
Author: Alice Scott
Mohammad Anas Wahaj | 30 apr 2020
In the digital era, it is imperative for nonprofit leaders to embrace technology and adapt to change effectively. Practicing concepts of 'change management' helps in the technological transformation. Aparna Kothary, director of technology operations at Global Citizen Year, had to implement new technology to help her nonprofit, which organizes gap year study-abroad programs for high school seniors, measure the impact of their work. She says, 'When you put a lot of work into building something, you think it's great and you want everybody else to think it's great, but approaching it with humility is so important...If our end goal is user adoption, it's our responsibility to train people in a way that that works for them.' Setting expectations for new technology adopters is also important. She adds, 'Instead of saying - Here's this shiny new tool we are going to use forever - maybe say - This is phase one of a three-year project, and every year w're going to improve a little bit more...' According to the second annual Nonprofit Trends Report produced by Salesforce, leadership must not only lead the adoption of new technologies but also help nurture a culture that is open to embracing new technology in the first place. But 45% of nonprofits state that they lack the flexibility and adaptiveness that the adoption of new technology demands. Prof. Alva H. Taylor of Tuck School of Business at Dartmouth College says, 'Leadership has to understand it and know the importance of it, and also communicate (that importance) to everybody in their organization...might involve showing how the new tool is compatible with how they've done their work in the past, while 'really trumpeting the benefits' of adoption.' The Nonprofit Trends Report also shows that, on average, different departments have different rates of adoption of new technologies, and suggests that without full adoption of technology nonprofits may not get the maximum return on investment. Planning is essential along with leadership. 85% of the nonprofits surveyed in the report say that technology is key to the success of an organization like the one they work for, but only 23% say they have a long-term vision for the technology they plan on implementing. Sarah Angel-Johnson, CIO at the education nonprofit Year Up, says that it leads to 'rocks and pebbles' problem. She comments, 'Let's not talk about the technology or the architecture first. Let's talk about the human on the other side (experiencing a digital innovation). If you have a jar and you fill it with sand first, then pebbles and rocks, it won't all fit. But if you fill the jar first with rocks and the pebbles and then finally sand, it will all fit.' This means that leadership needs to establish priority projects and execute on them before pivoting to anything else. Developing nonprofit-wide strategy requires leadership buy-in and is necessary for long-term success. Jarrod Bell, CTO at Big Brothers Big Sisters of America, says, 'Painting what the vision was for technology at our organization, tying that to the mission, having that message come from our president and CEO, having that message resonated by our board...reverberate those messages as well, and then repeating it over, and over, and over again.' Rebeca Johnson, VP of constituent experience and digital transformation at the American Heart Association, says, 'Transformation is difficult, because transformation is change, and change is hard. But the world has changed and we have to change with it.' Read on...
Mohammad Anas Wahaj | 24 apr 2020
Diversity and inclusion at workplace brings creativity and enhances culture of innovation. There is inclination towards bridging the gender gap and promoting gender parity in organizations. According to McKinsey's 'Women in the Workplace 2019' report, since 2015 the number of women in senior leadership has grown and in the C-suite the representation of women has increased from 17% to 21%. Moreover, in 2019 44% of companies have three or more women in their C-suite, up from 29% of companies in 2015. The 2017 study 'What Women Want - And Why You Want Women - In the Workplace' by Center for Creative Leadership (ccl.org) found that having more women in the workplace actually makes an organization a better place to work. Moreover, having a higher percentage of female talent in an organization predicted - More job satisfaction; More organizational dedication; More meaningful work; Less burnout. The study also found that having more women in the workplace was also positively related to employee engagement and retention. Top architectural and design schools in US are setting the examples in academia by bringing women at leadership positions. The following five thought leaders are now molding the next generation of talent and reshaping the design field for the 21st century - (1) J. Meejin Yoon (Cornell University College of Architecture, Art, and Planning): 'I'm optimistic about architectural education going forward and the role of the academy as a leader around critical social and environmental issues, as well as emerging technologies and their impact on the built environment. It feels significant to be a part of this group of women academic leaders, all of whom are deeply committed to both education and practice...Diversity means better research, better education, better design.' (2) Sarah Whiting (Harvard University Graduate School of Design): 'Our mandate is to identify questions that are relevant and urgent, questions like ethics, climate change, and housing. It's important to make sure the world knows that design is not a frivolous add-on to our lives but rather at the root of how we live.' (3) Mónica Ponce de León (Princeton University School of Architecture): 'Architecture materializes culture. We have the capacity to put on the table alternatives to the status quo. But if architecture is going to impact culture, it has to represent and argue for a broad cohort of communities. Diversity is key.' (4) Deborah Berke (Yale School of Architecture): 'One of the ways that we can make the profession more inclusive is to reduce the enormous burden of student debt...I am a strong believer in what I call built environment social justice. Those most vulnerable are those being most hurt...Everyone is entitled to beauty in their everyday life. The built environment can, at its very finest, bring joy.' (5) Amale Andraos (Columbia University Graduate School of Architecture, Planning and Preservation): 'Architecture got cut up into all these different disciplines, leaving us with a very small, cosmetic part, limiting what the field can mean and what practice can do. Unless we integrate and collaborate, we cannot engage with the scale of issues such as climate change...Academia can change the profession.' Read on...
These Trailblazing Women are the New Deans of American Design
Author: Sam Cochran
Mohammad Anas Wahaj | 29 feb 2020
Volunteer time off (VTO) is the new concept in employee benefits in which a company offers paid time off for its employees to volunteer with nonprofit organizations. According to the Society for Human Resource Management (SHRM) around 21% of American companies offer VTO, while Chief Executives for Corporate Purpose (CECP) says that more than 60% of enterprise-level companies are going all-in on VTO. Organizations implementing VTO can benefit in many ways - (1) Recruitment: According to the Bureau of Labor Statistics, the number of employees who are voluntarily quitting their jobs is higher than ever. VTO can help attract the attention of young, fresh talent. A report from Fortune showed that Millennials were more likely to work for a company that has a proven history of social activism and corporate volunteerism. (2) Retention: The 2019 Global Talent Trends Study showed that 51% of employees wish their company offered more flexible work options. VTO is the most desired option that companies can give to philanthropic employees. According to NP Source Charitable Giving Statistics For 2018, employees who engaged in corporate giving programs tended to have 75% longer tenures with the company. (3) Corporate Visibility: According to NP Source stats, 90% of companies indicated that partnering with reputable nonprofit organizations enhances their brand and 89% believe partnering leverages their ability to improve the community. Turning employees into employee brand ambassadors empowers them to represent your company in a positive light. (4) Company Culture: Companies are highlighting their workplace culture as a way to retain current employees and recruit top talent. A 2017 study from Project ROI showed that companies investing in corporate responsibility are seeing the fruits of their labor - Turnover reduced by 50%; Employee productivity increase by up to 13%; Employee engagement increased by up to 7.5%. A 2017 Glassdoor survey showed that 75% of employees expect their employer to get involved in charity work either through donations or volunteer efforts, and nearly half of all employees surveyed expect their employers to allow them to company time to advocate for social change through volunteering. (5) Employee Growth: Employees seek growth opportunities. Volunteering has become popular to build resume and sharpen skills, thus making VTO attractive to employees. NP Source showed that 92% of surveyed HR executives agree that contributing business skills and expertise to a nonprofit can be an effective way to improve employees' leadership and broader professional skill sets. Following are some tips to effectively implement VTO - (i) Organize your time-off request process. (ii) Communicate with employees. (iii) Use software to optimize (corporate volunteering platform). Read on...
Here's Why VTO Is the Next Big Thing in Employee Benefits
Author: Lauren Pope
Mohammad Anas Wahaj | 29 feb 2020
Australia's retail industry is in turmoil with some of the big ones entering into voluntary administration. Tom Youl of Ibis World says, 'Weakness in the Australian economy, in particular, deteriorating conditions for households, has been placing pressure on the retail sector...Weak wage growth has been a contributing factor to decreasing discretionary incomes, but rising household costs have also played a part. The bad news for store-based retailers is online players are going to continue to grab a larger share of the pie.' Eloise Zoppos of Monash Business School says, 'Customers are seizing control of the retail landscape and those retailers not up to the changes proposed by their loyal shoppers will be left behind. Friendly and knowledgeable staff, and eye-catching and easy-to-navigate store designs, can help create memorable experiences that customers can share with their friends and family after their purchase.' Even though online shopping is on the rise but Monash's 2019 consumer survey reveals that more than 70% respondents prefer to shop in bricks-and-mortar stores. A positive story coming out of the retail churn is that of an electronics store JB HI-FI. Retail expert Amanda Stevens explains, 'If you've been into JB Hi-Fi lately, it's a fast-moving big box retailer, but they really have knowledgeable staff, which is always a sigh of relief for consumers versus other retailers you go into, and you could spend up to 15 minutes finding someone to give your money to.' Regarding the future of Australian retail Mr. Youl suggest, 'Many retailers have been thriving in recent years. A sound brand strategy and market position are always vital to success, but these factors become of paramount importance over periods of weak growth, as we have been experiencing.' Read on...
Mohammad Anas Wahaj | 26 jan 2020
Mohammad Anas Wahaj | 10 dec 2019
Customers are at the core of any business. No one can think of products and services without thinking of their buyers. Profits are made with happy customers because they continue to buy products and services from those companies and organizations that keep them satisfied. They also recommend to others what they themselves like. For organizations to become truly customer-centric it is essential to create a customer oriented mindset and at the same time develop procedures and actionable tools to provide best possible customer service. This would also involve continuous training and learning on the part of customer service executives and workers. As the customer behavior changes over time with technologies so should the interactive behavior of customer service personnel to adapt to changing scenarios. But above all, the personnel who deal directly with customers should keep the care of customers in their mind and behavior at all times. Organizations should develop a proper framework for customer service excellence. Read on...
Mohammad Anas Wahaj | 30 oct 2019
Nonprofit organizations and employees operate in a challenging environment and the human resources issues can be different from the for-profit sector. According to the 2017 Nonprofit Employment Practices Survey of 420 nonprofits by nonprofitHR, 28% of nonprofits said the top challenge they faced was hiring qualified staff, and 81% of nonprofits said they can't get the staff they do hire to stay. Moreover, nonprofits are unable to do much to address the human resources problems. According to 2019 Talent Management Priorities for Nonprofits survey of 488 nonprofit leaders and HR professionals by nonprofitHR, three reasons employees give for leaving nonprofits are - dissatisfaction with their career opportunities, compensation and benefits, and workplace culture. Prof. Kim Brimhall of Binghampton University, The State University of New York, explains her research on nonprofit human resources and finds out that when employees feel valued and that their colleagues and bosses appreciate them, talented staff members become more likely to stick around. Lower salaries and compensation in nonprofits are not the only factor that makes it difficult to retain talent. Prof. Brimhall says, 'I recently completed a study regarding how managers at hospitals can improve employee performance through greater inclusivity. Inclusion...is also about helping employees feel appreciated as unique individuals and helping them feel valued as key members of their team.' According to 2018 State of the Nonprofit Sector Survey of about 3400 nonprofit leaders by Nonprofit Finance Fund, more than half of all nonprofit jobs are in the health care field and even though nonprofit hospitals generally pay their workers better than other nonprofits, they also have trouble hiring and retaining qualified staff. Prof. Brimhall recommends nonprofits to make their workplace more inclusive and to adopt the following best practices - Engage and involve employees in important work-related decision-making; Appreciate feedback of all employees irrespective of their position; Consider and treat each employee as a unique individual and provide regular training and opportunities to enhance their career; Communicate a shared sense of purpose and inspire a collective vision of the future. Read on...
Making employees feel welcome and valued can pay off - especially for nonprofits
Author: Kim Brimhall
Mohammad Anas Wahaj | 27 oct 2019
For CPAs (Certified Public Accountant) to successfully transition from the for-profit sector to the nonprofit sector requires a specific mindset and skill sets. Even though their for-profit experience will highly benefit and enhance the value of nonprofit finance department, but they would need add-on soft skills - (1) Adaptability: Understand and adapt to the new organizational culture. (2) Flexibility: Ability to multitask. With resource challenges nonprofits lack support staff and CPAs would need to handle administrative tasks. (3) Leadership and the ability to drive change: Emphasize the value of accurate financial reporting and use of latest processes and technologies for effective and efficient finance department. Explain that doing so will enhance chances of funding. Implement change through collaborative approach. Nonprofit organizations can benefit from for-profit CPA's in many ways - (1) Technology implementation: Many nonprofits are not fully equipped with latest financial and accounting technolgoies. For-profit CPAs bring the experience to do so. Implementation of online technology maximizes productivity, increases transparency, facilitates document flow and approvals, and improves accuracy and timeliness. (2) Documented policies and procedures: The implementation and maintenance of a documented accounting policies and procedures manual ensures continuing operational efficiency and governance, accuracy, and reliability of financial statements, as well as well-defined roles and responsibilities. (3) Effective and efficient internal controls: The system of internal controls is necessary to mitigate risk, increase transparency, and safeguard the organization's assets. For-profit CPAs are familiar with identifying and evaluating internal controls and aware that the process requires understanding and documenting the step-by-step processes that staff members follow to perform their jobs. (4) Audit management and oversight: CPAs with auditing background are familiar with the types of schedules and documents the auditors will request. The books and records of the finance department should be maintained throughout the year so that when the books are closed, only year-end adjustments are needed. Although CPAs spend most of their time with numbers, processing transactions, generating financial reports, and racing to meet numerous internal and external deadlines, but in nonprofits it is more than that - a mission to improve the lives of those in need and to make the world a better place. The transition to nonprofit career can be highly rewarding both professionally and personally. Read on...
Mohammad Anas Wahaj | 25 oct 2019
Even though AI (artificial intelligence) and big data are enabling automation in marketing and customer interactions, enhancing consumer experience, saving cost and improving ROI, but customers still seem to prefer the great old human touch. According to the report by Calabrio titled 'Are You Listening? The Truth About What Customers Want in a Digital World', three out of four consumers in the US and UK are more loyal to businesses that give them the option to interact to human as opposed to only chatbots or digital channels. Morever, 37% even question the legitimacy of the company itself, if not given the option. Michael Brenner, CEO of Marketing Insider Group and author of 'Mean People Suck', explains how organizational empathy is the key to benefit from marketing automation along with becoming more human at the same time. He mentions limitations of AI, automation and martech - Complexity of implementation; Robotic customer service; Uncertainties in decision-making. He explains, 'When businesses use technology such as AI and automation to boost efficiencies, the outcomes will scale quickly. Managing the consequences calls for not just empathy, but alignment of "purpose" between the brand and its consumers. But while humans survive on meaning and a sense of fulfillment, machines thrive on clear instructions...By clarifying their strategic purpose, organizations can not only provide better customer experiences, but also increase brand loyalty, build a community, as well as foster a meaningful and productive work culture.' Kate O'Neill, author of 'Tech Humanist', says, 'Businesses that transform themselves digitally need to do so in a human-centric way and communicate their purpose to their customers.' Mentioning empathy as the missing link between AI and humans, Mr. Brenner says, 'Empathetic Marketing connects companies, brands, employees and customers in a harmonious, productive and win-win way. You might be forgiven for thinking that ROI and the bottom line is all that matters to companies. While authoring my first book 'The Content Formula', I stumbled on the counter-intuitive secret to selling: Don't talk about the stuff you sell. Then what should we talk about? I hear you asking. Show, don't talk. Show empathy towards your customers. Help, don't sell. Help them solve a problem.' Empathy is the only antidote for the phenomenon termed by Google's Noah Fenn as 'collective amnesia of marketers', where marketers begin to see 'people' as users, leads, personas, prospects, audience, cohorts or whatever label is the flavor of the day. Mr. Brenner suggests 'be human, do human' and in order to fix the brand-customer empathy gap, you need to ask (and honestly answer) yourself - Do you understand the core emotional motivators of your customers? Does your messaging resonate with these motivators?; Do you build a connection before you attempt a conversion?; Do you test your assumptions and biases for every marketing campaign?; Does your AI-driven revenue model incorporate the nuances of empathetic marketing? Read on...
The AI Paradox: Why More Automation Means We Need More Humanity
Author: Michael Brenner
Mohammad Anas Wahaj | 20 oct 2019
Personalization and customization of education is becoming a possibility with use of latest technologies. Traditional education systems with 'one-size-fits-all' approach are facing challenges and their ineffectiveness is becoming visible. Every learner has individual capabilities and traits, and educational delivery that caters to his specific needs would work best. Lasse Rouhiainen, author of 'Artificial Intelligence: 101 Things You Must Know Today About Our Future' and an international expert on artificial intelligence (AI) and disruptive technologies, explains that personalization is future of higher education and how correct implementation of AI and big data analytics will help in creating personalized learning experiences that can overcome some of the challenges that educational institutions face like disengaged students, high dropout rates, skills mismatch etc. He says, 'With a personalized learning experience, every student would enjoy a completely unique educational approach that's fully tailored to his or her individual abilities and needs. This could directly increase students' motivation and reduce their likelihood of dropping out. It could also offer professors a better understanding of each student's learning process, which could enable them to teach more effectively. Here's what this might look like: AI-based learning systems would be able to give professors useful information about their students' learning styles, abilities, and progress, and provide suggestions for how to customize their teaching methods to students' individual needs.' One of the key ingredient of this learning approach is the access to large amount of student data. Privacy is the challenge in this regard. But if student data could be collected and processed in a way that is ethical, secure, and transparent, it would allow AI to be used to effectively improve various areas of study. Use of chatbots and virtual assistants can assist in handling routine questions and tasks and will also provide data that represents students' concerns and requirements. This will benefit in designing education that responds to their needs. Moreover, as AI-enabled systems takeover routine tasks, teachers will have more quality time for students and engage them to pursue higher learning. Their role would be to guide, support, and mentor students, assist them to understand their learning, it's value, and it's application in the real world. To some extent chatbots can also be used to assist sudents to manage their mental well-being - to reduce stress and improve motivation to study. This will be beneficial, atleast for immediate relief, as many university health systems are struggling to handle large population of students in their on-campus mental health counseling programs. The outcome of education and learning is to finally prepare students for the world of work and be productive in whatever career they pursue. As the work environment is becoming more technology intensive and routine tasks are automated with AI-enabled systems and robots, it is essential for education systems to provide skills and train students to effectively adapt to such work environment and become successful. There is no substitute for humans. Technology is an enabler. Right mix of AI technology and human abilities can help evolve the education and learning systems for better outcomes. Read on...
Harvard Business Review:
How AI and Data Could Personalize Higher Education
Author: Lasse Rouhiainen
Mohammad Anas Wahaj | 17 sep 2019
According to Learning Enterprise Institute (lean.org), the book, 'Designing the Future' by James M. Morgan and Jeffrey K. Liker, describes the robust new Lean Product and Process Development (LPPD) framework and shares real-world examples from a diverse set of industries. The book explains how the leading companies are using LPPD to create better futures for themselves and all their stakeholders. Authors go beyond broad generalizations on how to 'be innovative' and dig deeper into the theoretical bedrock and concrete development practices that are generating exceptional results at pioneering LPPD companies. Examples in the book show specifically how companies are redesigning product development systems to consistently design and deliver a progression of market-leading products and services. The book explains how LPPD is different from traditional ways of thinking and doing product development. The book helps in learning how to - (1) Avoid the 'extremes' that turn milestones into a 'coercive bureaucracy' and instead turn them into the foundation of a lean development process. (2) Drive out fear, but not accountability. (3) Develop high-performance teams and team members. (4) Cultivate chief architects with complete product and business responsibility. (5) Create flow and reduce rework in the development process. (6) Apply leadership lessons from Alan Mulally and other senior development leaders, as well as the critical elements of a powerful management system. (7) Use the Obeya (big room, war room) system to increase transparency, collaboration, focus, and speed while engaging the entire enterprise. (8) Improve the scientific thinking skills of engineers and developers. (9) Apply the seemingly contradictory concept of 'fixed and flexible' - Yin and Yang - of lean product development as an opportunity, not a conflict. (10) Hire the right people using different approaches, including extreme interviewing events. (11) Use a Commodity Development Plan to develop components in parallel that are on time, functional, and fit together. (12) Improve development problem solving through effective use of A3s and employ a simple but effective 'trick' to check the quality of an A3 report. EXCERPTS FROM INTERVIEW WITH AUTHORS - James M. Morgan: 'The book is for all serious practitioners who are working to find a better way to develop products, processes and services. Especially for those who are in leadership positions who want to improve organizational development capabilities in order to create great products and a great place to work.'; 'Deep immersion at the gemba (the actual place) during the study period to truly understand your customer and their context. To truly study and listen deeply to your customer in a very intentional way. To look broadly across your industry to understand the current state and conduct detailed product or service dissections where called for. Creating an active learning plan and experimentation to test ideas and close knowledge gaps. To create a concept paper to clarify your thinking and engage and enroll others.'; 'Milestones are the key to orchestrating development across functions. They are the primary mechanism for integrating work and for understanding normal from abnormal conditions so that the development team may act accordingly.'; 'The obeya space needs to become the center and the heartbeat of the project. Whether the team is collocated or not, it is the place where they come together to share and collaborate. It is the primary source of project information.'; 'I believe that it (to build aligned and focused teams) is impacted by hiring/selection of people, development of people, manager selection and promotion and of course leadership behaviors. One key is to develop an effective management system. In my view a management system is comprised of two key elements: leadership behaviors and an operating system.'; 'The best leaders have the grit to keep going - and to keep their team moving forward. One key is to look at problems as gems, as opportunities to improve your product, your process, your team - yourself.'; 'Make it okay to experiment, make mistakes, question things and raise issues. Create time and resources for learning - both capturing and applying learning. Design reviews are an excellent mechanism for learning. Then make knowledge available in user-friendly way.'; 'Apply the LPPD principles and practices in your transformation. Start by deeply understanding your current state, develop a compelling vision, learn through pilot experimentation, create an aligned plan, and focus on relentless executing leveraging tools like obeya, milestones, reflection events and design reviews.' Jeffrey K. Liker: 'We also talk about the role of the chief engineer - an overall architect for the product who assimilates all the data and spends time with customers and integrates many perspectives into a vision. These are specially developed people who become the chief architects.'; 'The main failure mode of milestones is viewing them as checkpoints. In LPPD there is feedback and adjustment happening all of the time. The checkpoint is a major opportunity to reflect and learn. It should not feel like passing a test.'; 'The obeya paces the work of many functional specialists so they are checking the status of their work products in short intervals, seeing how they can help each other, seeing gaps between plan versus actual and taking corrective action. It should focus on deviation management.'; 'A big part of the management system is the target setting process. The chief engineer sets the product targets and each function develops appropriate targets to support the chief engineer.'; 'It is also critical to have knowledge gatekeepers for each function who are the keepers of the know-how database for their specialty to avoid lots of information that never gets used.'; 'An exciting culture leads to an exciting product. We also talk about the importance of strong functional groups that are teaching the deep knowledge of their engineering discipline.' Read on...
Mohammad Anas Wahaj | 29 aug 2019
Technology innovations are often associated with taking up jobs from humans. Consider some experts predicting that Artificial Intelligence (AI) could take over 40% of jobs by 2035. But, there is a brighter side to it. The tasks that are taken away by AI are generally those that are repetitive and monotonous, requiring less human creativity. This would infact provide more opportunities for people to be innovative and creative, making their jobs more fulfilling. Charities too have to take advantage of AI to improve efficiencies and let their workforce focus on doing good better and impact lives. Rhodri Davies of Charities Aid Foundation (CAF), the author of Public Good by Private Means' and an expert on philanthropy and technology for giving, says, 'There are plenty of new jobs that will be actually created in the wake of the AI revolution.' Here are some of the charity jobs that artificial intelligence and machine learning can enhance - (1) Fundraiser: Chatbots can support in fundraising tasks. Organizations are already making use of online platforms to do so effectively and reach out to far-flung donors. (2) Support Services Assistant: Charity chatbots can help in guiding people towards the general information they require. This will help human staff to focus on more complex and sensitive queries. (3) Translator: AI-driven language translation can assist charity workers to communicate effectively with populations they serve and have language barrier with. (4) Conservation Scientist: Data science and machine learning is used in sustainability studies. AI can be used by wildlife and conservation charities to understand patterns such as habitat loss, climate change, water use, poaching etc. This will help better understand human impact on natural world and plan ahead. (5) Medical Researcher: AI and robotics are used in diagnostics and patient care. AI-driven data analysis helps spot patterns in behvior, symptoms and treatment effects. Thus providing effective treatment. Read on...
Charity Digital News:
The charity jobs that could soon be enhanced by AI
Author: Chloe Green
Mohammad Anas Wahaj | 13 aug 2019
Social enterprises tackle societal and environmental issues utilizing business concepts for the larger interest of the society and reinvest profits back to sustain themselves. They support in building inclusive economy. According to the most recent statistics, there are around 5600 social enterprises in Scotland with an economic contribution of around £2 billion, ranging from community co-operatives to housing associations, enterprising charities and more. Duncan Thorp, policy and communications manager at Social Enterprise Scotland, explains how social enterprises are contributing to Scotland's economy and advocates collaborations between them and private sector for greater economic and social benefits. He explains why engaging social enterprises with private sector is win-win - 'Firstly, social failure is bad for business. Unemployment, homelessness, drug addiction and other issues negatively impact on businesses. People without work and opportunity don't have money to spend on goods and services. Social enterprises work at the frontline to solve these social problems. Private sector businesses should also engage with social enterprises because they bring real benefit in terms of opening up new markets and new business opportunities. Joint bids for public contracts and similar partnership working are options too. Businesses can contract social enterprises into their supply chains. This could be a catering contract, graphic design, meeting space hire or something else. It's also about private sector employees volunteering in social enterprises, in a skills exchange, for learning and personal development.' He advocates three key areas of partnership work - consumer demand, supply chains and contracting and procurement. He suggests that building mutually beneficial relationships between social enterprises and private sector businesses paves the way for knowledge exchange, positively influencing business culture and build an economy that benefits all. Read on...
Social enterprise is good for business - Duncan Thorp
Author: Duncan Thorp
Mohammad Anas Wahaj | 29 jun 2019
Collecting the right customer data and then understanding it to create usable insights is the key to e-commerce analytics success. But, implementing an effective and efficient analytics strategy and selecting the best tools and solutions from among many that are available in the market is no easy task. Ateeq Ahmad, consultant and founder of Albany Analytics, provides a set of ideas and road map to build an e-commerce analytics solution that would finally be used for predictive analysis. Mr. Ahmad outlines the process flow as - (1) Setting up data collection within current data sources. (2) Merging all data sources into one platform and automate such a collection. (3) Analyzing patterns in these datasets to build reports and dashboards based on KPIs. (4) Based on past behavior of customers, create prescriptive and predictive analytics around key metrics and goals. Data that is collected should include transactional data, social interactions and offline customer data. At the stage of merging all data sources into one central repository there are two possible methodologies - build own data warehouse or buy it from market. Of course, there are trade-offs involved in this selection. The best option seems to be to go initially for an available data merging tool, as it is cost effective, and then once sufficient experience and ROI is obtained graduate to build it in-house. Analyzing data and translating it into valuable business speak that paves the way for data-driven decision making is an essential part of successful analytics implementation. To provide right and timely predictive analyses it is critical to have an analytics team with strong data science expertise. Read on...
Mohammad Anas Wahaj | 17 apr 2019
Gen Z is one of the most connected and socially aware generations to enter the workforce. But for the progress of businesses and society in the right direction, experienced leaders need to encourage young people to pursue social entrepreneurship. Seven members of Forbes Nonprofit Council provide following suggestions - (1) Rupert Scofield, FINCA International: Educate Youth About Market-Based Solutions. (2) Geetha Murali, Room to Read: Celebrate Social Impact Companies. (3) Tom Van Winkle, Hinsdale Humane Society: Befriend Socially Responsible Organizations. (4) Kimberly Lewis, Goodwill Industries of East Texas, Inc: Show Impact In Real Ways. (5) Gloria Horsley, Open to Hope: Describe The Value On Their Terms. (6) Steven Moore, M.J. Murdock Charitable Trust: Invest In Communities That Bring Entrepreneurs Together. (7) Kila Englebrook, Social Enterprise Alliance: Leverage Media And Entertainment. Read on...
Mohammad Anas Wahaj | 15 jan 2019
According to the recent report published by the British Council and the United Nations Economic and Social Commission for Asia and the Pacific (UNESCAP), 'Developing an Inclusive and Creative Economy: The state of social enterprise in Indonesia', millenials are leading a surge in the creation of business that are working to create positive social and environmental impact. More than 70% of a surveyed sample group mentions that the social enterprises started in the last two years and about 50% of the social entrepreneurs are aged between 25 and 34 years. The reports estimates that there are more than 342000 social enterprises in the region. In Indonesia more than 1/5th of social enterprises work in the creative industries, contrary to other countries in Aisa-Pacific region, such as the Philippines, Sri Lanka and India, where agriculture, education and health dominate. Ari Susanti, a senior program manager for the British Council in Indonesia, says, 'Many young people want to work in an area where they can make change, not just earn a salary.' According to the World Bank, Indonesia is an emerging middle-income country that, over the last 20 years, has seen growth in GDP at the same time as poverty has been cut in half. These conditions are enabling the growth of social enterprises. Armida Salsiah Alisjahbana, executive secretary of UNESCAP, says, 'UN body would support the development of social enterprise as a key means of building an inclusive and creative economy. Social enterprise is an opportunity for Indonesia...This report provides a solid evidence base to inform future policies and strategies.' These social enterprises mainly support and benefit local communities, women and young people. Moreover, they have also become a substantial source of employment - the number of full-time workers employed by social enterprises increased by 42% from 2016 to 2017. The rise in social enterprises is also proving good for gender equality - the social enterprise workforce is estimated to be made up of 69% women and is responsible for a 99% increase of full-time female employees in 2016-17. Government, corporations and universities have all come together to offer their support to social enterprises. Bambang P. S. Brodjonegoro, economist and the Minister of National Development Planning of Indonesia, wrote in the introduction of the report, 'The government aims to be an active partner of social entrepreneurs and is committed to continue building and nurturing the social entrepreneurship ecosystem.' Read on...
Millennials lead social enterprise surge in Indonesia
Author: Lee Mannion
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