glomc00 - The Global Millennium Class
Topic: agriculture & rural development | authors | business & finance | design | economy | education | entrepreneurship & innovation | environment | general | healthcare | human resources | nonprofit | people | policy & governance | publishing | reviews | science & technology | university research
Date: 2013 | 2014 | 2015 | 2016 | jan'17 | feb'17 | mar'17 | apr'17 | may'17 | jun'17 | jul'17 | aug'17 | sep'17 | oct'17 | nov'17 | dec'17 | jan'18 | feb'18 | mar'18 | apr'18 | may'18 | jun'18 | jul'18 | aug'18 | sep'18 | oct'18 | nov'18 | dec'18 | jan'19 | feb'19 | mar'19 | apr'19 | may'19 | jun'19 | jul'19 | aug'19
Arts education helps school students learn and socialise. We must invest in it | The Conversation, 10 sep 2019
The Evolving Role of the University Registrar | Inside Higher Ed, 10 sep 2019
Why the Healthcare CIO Holds the Greatest Potential for Change | HIT Consultants, 10 sep 2019
Global recession storm clouds are now overhead: Here's how it affects you | Yahoo, 10 sep 2019
We Desperately Need a Merger between Education and Work | Scientific American, 09 sep 2019
Why is healthcare so expensive? This Johns Hopkins surgeon might have the answers | Fierce Healthcare, 09 sep 2019
Asia could be the driving force of the world economy as the 'center of gravity shifts, says Oxford professor | CNBC, 09 sep 2019
Ready to Be an Entrepreneur? Here's How to Make Your Second Act a Success. | Entrepreneur, 09 sep 2019
Top 7 disruptive trends that will shape healthcare in 2020 | MobiHealthNews, 06 sep 2019
How High Tech Is Transforming One of the Oldest Jobs: Farming | The New York Times, 06 sep 2019
Science & Technology
Mohammad Anas Wahaj | 29 aug 2019
Technology innovations are often associated with taking up jobs from humans. Consider some experts predicting that Artificial Intelligence (AI) could take over 40% of jobs by 2035. But, there is a brighter side to it. The tasks that are taken away by AI are generally those that are repetitive and monotonous, requiring less human creativity. This would infact provide more opportunities for people to be innovative and creative, making their jobs more fulfilling. Charities too have to take advantage of AI to improve efficiencies and let their workforce focus on doing good better and impact lives. Rhodri Davies of Charities Aid Foundation (CAF), the author of Public Good by Private Means' and an expert on philanthropy and technology for giving, says, 'There are plenty of new jobs that will be actually created in the wake of the AI revolution.' Here are some of the charity jobs that artificial intelligence and machine learning can enhance - (1) Fundraiser: Chatbots can support in fundraising tasks. Organizations are already making use of online platforms to do so effectively and reach out to far-flung donors. (2) Support Services Assistant: Charity chatbots can help in guiding people towards the general information they require. This will help human staff to focus on more complex and sensitive queries. (3) Translator: AI-driven language translation can assist charity workers to communicate effectively with populations they serve and have language barrier with. (4) Conservation Scientist: Data science and machine learning is used in sustainability studies. AI can be used by wildlife and conservation charities to understand patterns such as habitat loss, climate change, water use, poaching etc. This will help better understand human impact on natural world and plan ahead. (5) Medical Researcher: AI and robotics are used in diagnostics and patient care. AI-driven data analysis helps spot patterns in behvior, symptoms and treatment effects. Thus providing effective treatment. Read on...
Charity Digital News:
The charity jobs that could soon be enhanced by AI
Author: Chloe Green
Mohammad Anas Wahaj | 26 aug 2019
Research study, 'Onboard Evolution of Understandable Swarm Behaviors', published in Advanced Intelligent Systems by researchers from University of Bristol (Simon Jones, Sabine Hauert) and University of the West of England (Alan F. Winfield, Matthew Studley), brings development of a new generation of swarming robots which can independently learn and evolve new behaviours in the wild a step closer. Researchers used artificial evolution to enable the robots to automatically learn swarm behaviours which are understandable to humans. This could create new robotic possibilities for environmental monitoring, disaster recovery, infrastructure maintenance, logistics and agriculture. This new approach uses a custom-made swarm of robots with high-processing power embedded within the swarm. In most recent approaches, artificial evolution has typically been run on a computer which is external to the swarm, with the best strategy then copied to the robots. Prof. Jones says, 'Human-understandable controllers allow us to analyse and verify automatic designs, to ensure safety for deployment in real-world applications.' Researchers took advantage of the recent advances in high-performance mobile computing, to build a swarm of robots inspired by those in nature. Their 'Teraflop Swarm' has the ability to run the computationally intensive automatic design process entirely within the swarm, freeing it from the constraint of off-line resources. Prof. Hauert says, 'This is the first step towards robot swarms that automatically discover suitable swarm strategies in the wild. The next step will be to get these robot swarms out of the lab and demonstrate our proposed approach in real-world applications.' Prof. Winfield says, 'In many modern AI systems, especially those that employ Deep Learning, it is almost impossible to understand why the system made a particular decision...An important advantage of the system described in this paper is that it is transparent: its decision making process is understandable by humans.' Read on...
Robots Learn Swarm Behaviors, Aim to Escape the Lab
Mohammad Anas Wahaj | 29 jun 2019
Collecting the right customer data and then understanding it to create usable insights is the key to e-commerce analytics success. But, implementing an effective and efficient analytics strategy and selecting the best tools and solutions from among many that are available in the market is no easy task. Ateeq Ahmad, consultant and founder of Albany Analytics, provides a set of ideas and road map to build an e-commerce analytics solution that would finally be used for predictive analysis. Mr. Ahmad outlines the process flow as - (1) Setting up data collection within current data sources. (2) Merging all data sources into one platform and automate such a collection. (3) Analyzing patterns in these datasets to build reports and dashboards based on KPIs. (4) Based on past behavior of customers, create prescriptive and predictive analytics around key metrics and goals. Data that is collected should include transactional data, social interactions and offline customer data. At the stage of merging all data sources into one central repository there are two possible methodologies - build own data warehouse or buy it from market. Of course, there are trade-offs involved in this selection. The best option seems to be to go initially for an available data merging tool, as it is cost effective, and then once sufficient experience and ROI is obtained graduate to build it in-house. Analyzing data and translating it into valuable business speak that paves the way for data-driven decision making is an essential part of successful analytics implementation. To provide right and timely predictive analyses it is critical to have an analytics team with strong data science expertise. Read on...
Mohammad Anas Wahaj | 27 jun 2019
Technology is enabling charitable and philanthropic organizations to perform better in many ways - (1) Donations have just become a click away with expanded reach through online financial payment systems. Moreover, online transactions provide anonymity to donors who prefer it. (2) Crowdfunding has become a great tool to gather funds from all kind of donors, big or small, for the causes that one suppports. Crowdfunding websites are convenient to use and make it easy to reach out to prospective donors. (3) Technology has brought transparency and accountability. Donors are now more aware about how their contributions are utilized. Moreover, financial management tools provide charity organizations ways to efficiently and effectively track their funds. (4) Social media has proven to be effective to spread a charitable cause and seek support. Read on...
Mohammad Anas Wahaj | 28 may 2019
Prof. David Dubois, who teaches marketing at INSEAD (France), explains that by customizing digital technology according to customer relationships can provide B2B companies competitive advantage. Marketing spend is not defining factor for success, but how well companies integrate technolgical solutions is. Prof. Dubois says, 'A company's digital investment does not necessarily translate into marketing return on investment (ROI). For that to happen the firm needs to build a digital marketing organisation – data-driven marketing capabilities around the customer. A pivotal and enduring dimension of success in B2B markets lies in the relationship a company has with its clients. Thus, identifying the type of relationships that you have or would like to have with your customers is an excellent starting point to select and embed digital technology into your strategy. And this process is increasingly important for B2B companies if they are to maintain growth even as digital disruption accelerates the shift from B2BigB to B2SmallB.' He suggests defining customer-centricity by relationship type. Susan Fournier of Boston University offers a useful framework by likening customer relationships to friendship and romantic relationships. Once this has been done companies should select a technology that matches the relationship. According to Prof. Dubois, getting customer-centricity right in the digital age involves three steps after the relationship is clearly defined - (1) Test and learn: Consider the technologies and communication channels that are adapted to strengthening each type of relationship. Companies would do well to test and learn strategies. (2) Match technology to client (3) Integrate tech and new practices: Understanding the customer relationship should be an ongoing process. One part of that solution is mining big data on social media and news outlets. Prof. Dubois points out, 'At a time when the giant markets of SMEs such as China and India offer unprecedented opportunities, the roadmap to customer-centricity has never been more relevant.' Read on...
Driving B2B Digital Transformation Through Customer-centricity
Author: David Dubois
Mohammad Anas Wahaj | 09 may 2019
Ad-free environment is an expected reality with subscription-based models, ad blocking tools and alternatives to traditional media already available. Marc Pritchard, chief brand officer at Proctor & Gamble, predicts that we're evolving into a 'world without ads' as brand engagement with customers changes with technology and consumer requirements. Gary Ellis, Co-founder and COO of Remesh, explains how branding will shift and survive in this ad-free environment. He says, 'There are infinite possibilities for filling the void left by traditional advertising. Success will depend on translating traditional advertising insight into new engagement tactics. Advertisers will need to focus on how they can fit themselves organically into their customer's experience, rather than disrupting a customer's experience as is often associated with traditional advertising.' He adds, 'Consider what is central to the brand building experience, which ranges from embedding tech in products to targeted ads. Pritchard predicts an increased desire for personalization, an interest in learning about a brand's values and more brand experiences. This means a brand's ability to connect with people on a human level plays an even more critical role in this new engagement paradigm. An emotional function will serve as the main connector, and one that can come in many forms.' He further explains, 'Targeted advertising is about two things: relevant content and demonstrating comprehension of customer needs. It stems from the desire to be 'helpful' – providing an audience with the information they need so that they can quickly and easily find what they are looking for. In an ad-free world, what were once targeting challenges can be avoided. This means not just focusing on personalization, but context.' Read on...
How Will Branding Survive In A 'World Without Ads'?
Author: Gary Ellis
Mohammad Anas Wahaj | 03 mar 2019
Scot Henney (GVP of sales at SAP) and Marcus Venth (GVP of market development at SAP) discussed the importance of customer experience in the digital age with John Furrier and Dave Vellante, co-hosts of theCUBE at IBM Think event in San Francisco, US. Mr. Henney says, 'A new customer-experience domain is open up called the "experience economy". It brings the front office and back office together and adds in "experiential data" on end-users.' As more companies shift from products to subscription-based services, customer-experience becomes crucial. Digital provides more power to consumers and ease of switching brands. Customer feedback becomes valuable. According to Mr. Henney, '80% of customers have switched brands because of poor CX (customer experience) and companies that deliver better customer experience have more than 200% more shareholder value.' Mr. Venth adds, 'The 360 customer view that leads to stellar CX is not achieved with applications, data and professionals in silos. One of the biggest challenges we see [is]...where we have a highly customized environment with lots of disparate applications that really are poorly integrated.' Read on...
Analytics mine consumer brains in new 'experience economy'
Author: R. Danes
Mohammad Anas Wahaj | 25 feb 2019
According to the most recent 'State of the Nonprofit Cloud Report' by NTEN and Microsoft, cloud technology has become routine enough that many organizations have adopted new services during the past year or are considering adding new services. Three of four respondents indicated current use of cloud services for at least three purposes. The average number of services used is about six. Nonprofits are using cloud not just to store data, but in many other ways. Emily Dalton, VP of product management at Omatic Software, says, 'The thing that people are abuzz about is AI (artificial intelligence), machine learning and how can we take all the data being generated and harness that into intelligence. It's applying more of the science of fundraising...There are patterns and insights that could be found in the data, pointing to a segment that's ripe for a major giving ask. Having your database and CRM system in the cloud, allows fundraisers to do some pretty incredible stuff. They have access to all their donor data in real time when going to a meeting or on a road trip. Instead of setting up a meeting with a donor, running a report and printing out a donor profile to bring along, fundraiser instead walks into a meeting with the most relevant data possible. They access it quicker and it's not duplicated because the cloud is faster.' Nathan Chappell, CFRE, SVP philanthropy at City of Hope, says, 'We send fundraisers to lunch with people we know have wealth...The data can help determine how best to deploy the workforce in the best way possible...We're very diligent about testing models...The starting point for any nonprofit, even a small one, is ensuring they're capturing all the data possible. The model will be only as good as the quality and consistency of data.' Rodney M. Grabowski, CFRE, VP for university advancement at the University of Buffalo, says, 'In reality, I've been using forms of AI throughout my entire career. Twenty years ago we were calling it data analytics, then machine learning, now it's AI.' Steve MacLaughlin, VP of data and analytics at Blackbaud, says, 'The technology is largely invisible. If your organization is taking online donations, then you're using the cloud. There's no way to take donations without using some cloud. For fundraising and donor management, a larger percentage of nonprofits are using the cloud than not...We're well past the tipping point. Now, it's going to be about what happens next, how does the cloud enable more effectiveness.' Eric Okimoto, COO at boodleAI, says, 'AI and cloud computing are buzz words. But at the end of the day, cloud computing is just the ability to rent capabilities rather than spend heavily on capital, people and security.' Amy Sample Ward, CEO of NTEN, says, 'Fundraisers can benefit from the same elements of efficiency and access as program or communications staff...Let the robots do the work to tell you that someone just made a donation...instead of running a report to check. Nonprofits still must use the cloud in whatever way makes strategic sense for them...What's likely to become more of an issue this year and beyond is data access, security and privacy. It's going to happen anyhow but things like GDPR (General Data Protection Regulation) and data breaches accelerate it...What nonprofits value about cloud tools is that staff can access data and systems to do their jobs from wherever, but security is important when they evaluate such tools. When we talk to nonprofits about security, it's usually an amorphous, shadowy fear. It's not a specific security concern...Often, it's probably safer to work with a cloud vendor or partner on security than for a nonprofit to try to maintain that security on its own.' Read on...
The NonProfit Times:
Cloud Is Raining Data, Flooding Fundraising With Information
Author: Mark Hrywna
Mohammad Anas Wahaj | 14 jan 2019
Autonomous shopping concept intends to bring brick-and-mortar and internet shopping into a unified and integrated retail experience. The grab-and-go smart shopping carts promote cashier-free automatic check-out eliminating wait in lines. TechSpot's contributing writer, Cohen Coberly, says, 'While it seemed like brick-and-mortar retail would be all but killed off following the explosive rise of online shopping, what we're instead seeing throughout the US is not death, but evolution.' According to a 2018 survey by RIS News, 'The leading new shopping option wanted by consumers was "grab-and-go" technology (in which customers can self-checkout using their smartphones). 59% said they'd like to use this, and 9% had used it.' In a global survey of 2250 internet users conducted by iVend Retail and AYTM Market Research, 'Roughly 1/3rd of respondents said they would like to make automatic payments using digital shopping carts.' Caper is a smart shopping cart startup. Josh Constine, technology journalist and editor-at-large for TechCrunch, reports, 'The startup makes a shopping cart with a built-in barcode scanner and credit card swiper, but it's finalizing the technology to automatically scan items you drop in thanks to three image recognition cameras and a weight sensor. The company claims people already buy 18% more per visit after stores are equipped with its carts.' Linden Gao, co-founder and CEO of Caper, says, 'It doesn't make sense that you can order a cab with your phone or go book a hotel with your phone, but you can't use your phone to make a payment and leave the store. You still have to stand in line.' The current Caper cart involves scanning an item's barcode and then throwing it into the cart. Brittany Roston, senior editor and contributor at SlashGear, reports, 'The smarter version will eliminate the barcode part, making it possible to simply put the items in the cart while the built-in tech recognizes what they are.' Chris Albrecht, managing editor at The Spoon, also reports, 'The future iterations, already in the works, will remove the barcode and will use a combination of computer vision and built-in weight scales to determine purchases. The customer completes shopping, and pays on the built-in screen.' The concept of scanless carts involves deep learning and machine vision. Cameras are mounted in the cart. The screen on the cart gives the shopper different kinds of information - store map, item locator, promotions, deals etc. It recommends items based on contents already in the basket. Read on...
Next-level autonomous shopping carts are even smarter
Author: Nancy Cohen
Mohammad Anas Wahaj | 13 jan 2019
Team of researchers from University of Michigan at Ann Arbor (Prof. Timothy F. Scott, Prof. Mark A. Burns, Martin P. De Beer, Harry L. Van Der Laan, Megan A. Cole, Riley J. Whelan) have developed a new approach to 3D printing that lifts complex shapes from a vat of liquid at up to 100 times faster than conventional 3D printing processes. 3D printing could by highly beneficial for small manufacturing jobs without the need for a costly mold. But the usual 3D printing approach of building up plastic filaments layer by layer hasn't been usable in that aspect. Prof. Scott says, 'Using conventional approaches, that's not really attainable unless you have hundreds of machines.' The U. of Michigan innovative 3D printing method solidifies the liquid resin using two lights to control where the resin hardens - and where it stays fluid. This enables solidification of the resin in more sophisticated patterns. The process can make a 3D bas-relief in a single shot rather than in a series of 1D lines or 2D cross-sections. The printing demonstrations from this approach include a lattice, a toy boat and a block M. Prof. Burns says, 'It's one of the first true 3D printers ever made.' By creating a relatively large region where no solidification occurs, thicker resins - potentially with strengthening powder additives - can be used to produce more durable objects. The method also bests the structural integrity of filament 3D printing, as those objects have weak points at the interfaces between layers. Prof. Scott adds, 'You can get much tougher, much more wear-resistant materials.' The research paper, 'Rapid, continuous additive manufacturing by volumetric polymerization inhibition patterning', is to be published in Science Advances. Read on...
Mohammad Anas Wahaj | 30 dec 2018
When design trends get too hyped they lose relevance. Co.Design editor Susanne Labarre discussed the future of design with the judges of the 2018 Innovation by Design awards. Following are 3 over-hyped design trends - (1) ALGORITHMS AREN'T EVERYTHING: Jason Chua, the executive director of advanced topics at United Technologies, says, 'I think there's this impatience to say we have an algorithm for something, and that'll solve all our problems. Machine learning is not a panacea, and if you don't apply human-centered principles, you may see some of these things run amok. I think it's very valuable...but it needs to be applied in very careful ways.' (2) VIRTUAL REALITY HAS NOTHING ON THE PHYSICAL WORLD: Edel Rodriguez, illustrator and graphic designer, says, 'I don't like VR...I don't care how many times people say this is great new technology. It's just not how I want to experience the world and not how I want my kids to experience the world. There's a lot of information a kid can get through flipping a page or touching things.' (3) DATA IS PRODUCING DESIGN THAT ALL LOOKS THE SAME: Marcelo Eduardo, founding partner at Work & Co, says, 'There's an oversimplification - a lot of things look the same...People are designing in such a strict way using data all the time and they're losing the creative potential...that's when you're disruptive. Data-driven design...stagnates really fast. Someone takes over by doing something different that you wouldn't do if you were analyzing the data. Read on...
Mohammad Anas Wahaj | 26 oct 2018
Sustainability is evolving into an essential component of fashion and design industry due to environmental concerns. The Brooklyn Fashion + Design Accelerator (BF+DA), a Pratt Institute (US) initiative, is a hub of ethical fashion and design, providing resources to design entrepreneurs, creative technologists and professionals to turn ideas into businesses. Debera Johnson, founder and ED of BF+DA, also established the Center for Sustainable Design Strategies at Pratt Institute and has been integrating sustainability into art, design and architecture programs. She says, 'There are really three things that we're focused on doing. First - redefining the fashion industry around the environment and society...Second - we have production facilities open to designers. Our goal there is to be a local resource for sustainable production and to help educate designers about how to implement strategies around efficiencies and sustainable supply chain...The third and probably the newest part of what we're doing is becoming a research and design center for the integration of technology into smart garments and functional textiles - and, most importantly, with the idea of sustainability alongside it.' Regarding consumer perceptions, she says, 'Consumers need to decide whether they're more interested in saving pennies or saving the environment. Products that are quality are going to cost more. We just have to decide where we stand...At BF+DA, transparency is a big piece of how we do storytelling...' Regarding coming together of technology and sustainability, she says, 'The digitalization is one of them. I also think that biotech is creating really interesting materials in laboratories and not farms...Then you also have things like blockchain to help with traceability...And there's also nanofibers.' Read on...
Mohammad Anas Wahaj | 23 oct 2018
Recent passing away of Microsoft's co-founder Paul Allen (b.21 jan 1953 - d.15 oct 2018) brings to the forefront his contributions, not only to technology and entrepreneurship, but also to education, arts, culture etc as part of his philanthropy. After leaving Microsoft's management in 1983, his philanthropic activities focused on the city of Seattle (US), his hometown. He endowed a separate school for computer science and engineering at the University of Washington. His investments in Seattle's South Lake Union locality has recast the city as an increasingly popular destination for young technologists. Some of his cherished contributions to the city's scene and skyline include artistic and athletic monuments to which he devoted a substantial portion of his wealth. He commissioned Frank Gehry to design a pop-culture museum. He also developed a children's center at the Seattle Public Library, funded an off-campus studio for the beloved public-radio station KEXP, and established a military-history museum outside the city. He was an ardent advocate of environmental protection, computational bioscience, and space exploration, donating millions of dollars to regional nonprofits. He invested in sports and acquired Seattle Seahawks at the time the team was planning to leave the city. In his memoir, 'Idea Man' (2011), responding to criticism that his philanthropy lacked focus, he wrote, 'At times, I cast my net too widely. But my choice of ventures wasn't arbitrary.' In 2000, the chairman of the architecture department at the University of Washington likened him to a modern Medici (an influential banking and political family of Florence, Italy). His contributions to entrepreneurship and technology are public knowledge. He recounted in his memoir regarding the initial mission of his venture with Bill Gates was, 'A computer on every desk and in every home.' Mr. Gates recently wrote, 'Paul foresaw that computers would change the world.' He influenced the technological innovations like point-and-click computing, word processing, and multi-button mouse. Mr. Allen attributed his entrepreneurial ambition and imagination to a wide-ranging autodidacticism and a natural passion for art and literature. Even though a technologist and part of a cut-throat and highly competitive industry, he understood that the products he designed were complements to preexisting lives, all of them rich and varied. He wrote in his memoir, 'That's a core element of my management philosophy. Find the best people and give them room to operate, as long as they can accept my periodic high-intensity kibitzing.' Read on...
The New Yorker:
The Rare Humanism Behind Paul Allen's Technological Vision
Author: Eren Orbey
Mohammad Anas Wahaj | 30 aug 2018
It's critical for the marketers to understand the collective habits of the customers of a particular segment they want to sell. Engineers are one such segment that B2B marketers have to deal with while pursuing their campaigns. Patrick D. Mahoney, President and CEO of IEEE GlobalSpec, explains the IEEE GlobalSpec's '2018 Pulse of Engineering Survey - The Changing Work Environment for Engineers Today' and how industrial marketers can utilize the insights to formulate their marketing strategy. The survey of 2236 engineers and professionals was designed to gather measurable and actionable insight on what they think about their industries and work environments. The survey also includes exclusive analysis on two key segments of the engineering workforce: millennials and technical professionals in the electronics industry. Highlights from the research - PRESSURES: 55% of engineers say the pace of engineering is increasing; 53% are required to do more with less; 40% say that pressure to meet deadlines is putting product quality/rework at risk; Majority also say that designs are becoming more sophisticated and that design cycles are shrinking, while time-to-market pressures are increasing; 44% of companies have increased design involvement from external partners and vendors. MILLENNIALS: Marked differences between mindset of younger engineers vs veterans regarding information. Millennials are information hungry. Concerning information access, 24% of surveyed millennials say they are more likely to use video for educational purposes compared to a much smaller 14% of veteran engineers; While the majority (53%) of all engineers are willing to register on a website for access to specific documents, only 44% of millennials indicated such willingness; Younger engineers tend to believe all content should be free and openly accessible (52%). Read on...
A Look Into the Mind of the Engineer: For B2B Marketers
Author: Patrick D. Mahoney
Mohammad Anas Wahaj | 30 aug 2018
According to experts, effective use of data is key to B2B marketing success as it offers precision targeting, better customer experience and personalization at scale. Bernard Tan, APAC Regional Marketing Director at Red Hat, doesn't consider marketing as just B2B or B2C, but prefers it to be 'business-to-all'. He says, '(Data) is transforming the way that we talk to whole markets...it's transforming the way that we can actually have one-to-one conversations in volume markets, and be much more efficient about the way we go to that market...All of us are consumers...We are now at this position where we are now able to start to drive engagement at an individual level and really focus on the customer.' According to IBM's 2017 Customer Experience Index study, APAC (31) scored lower than other regions when it comes to data-driven customer experience in the B2B space [North America (35), Europe (33) and Latin America (33)]. Jodie Sangster, CMO liaison lead of IBM Watson, says, 'Unfortunately in APAC, we are lagging behind in terms of meeting consumer expectations of how we are using their data and delivering great customer experience.' Read on...
Data is key for B2B marketers, but APAC lags behind
Mohammad Anas Wahaj | 29 aug 2018
The possibility of eco-friendly biodegradable paper-based batteries is now made a reality by the scientists at Binghampton University (SUNY), Prof. Seokheun 'Sean' Choi from the Electrical and Computer Engineering Department and Prof. Omowunmi Sadik from the Chemistry Department. Their research titled 'Green Biobatteries: Hybrid Paper-Polymer Microbial Fuel Cells' was recently published in Advanced Sustainable Systems. Prof. Choi engineered the design of the paper-based battery, while Prof. Sadik was able to make the battery a self-sustaining biobattery. The biobattery uses a hybrid of paper and engineered polymers. The polymers - poly (amic) acid and poly (pyromellitic dianhydride-p-phenylenediamine) - were the key to giving the batteries biodegrading properties. Prof. Choi says, 'There's been a dramatic increase in electronic waste and this may be an excellent way to start reducing that. Our hybrid paper battery exhibited a much higher power-to-cost ratio than all previously reported paper-based microbial batteries. The polymer-paper structures are lightweight, low-cost and flexible. Power enhancement can be potentially achieved by simply folding or stacking the hybrid, flexible paper-polymer devices.' Read on...
SCIENTISTS CREATE BIODEGRADABLE, PAPER-BASED BIOBATTERIES
Author: Rachael Flores
Mohammad Anas Wahaj | 30 jul 2018
Team of 25 researchers from 7 institutes in Europe, USA and China (Linköping University, Sweden: Shula Chen, Xiao-Ke Liu, Liangqi Ouyang, Yingzhi Jin, Galia Pozina, Irina A. Buyanova, Weimin M. Chen, Olle Inganäs, Fengling Zhang, Feng Gao; Georgia Institute of Technology, USA: Zilong Zheng, Veaceslav Coropceanu, Jean-Luc Brédas; Chinese Academy of Sciences, China: Deping Qian, Huifeng Yao, Sunsun Li, Bowei Gao, Jianhui Hou; École Polytechnique Fédérale de Lausanne, Switzerland: Wolfgang Tress; Imperial College, UK: Thomas R. Hopper, Artem A. Bakulin; The Hong Kong University of Science and Technology, Hong Kong: Jing Liu, Shangshang Chen, He Yan; University of Cambridge, UK: Jiangbin Zhang) have come together to develop rules for designing high-efficiency organic solar cells. Their research, 'Design rules for minimizing voltage losses in high-efficiency organic solar cells', was published in Nature Materials. Lead researcher, Prof. Feng Gao of Linköping University, says, 'We have formulated some rational design rules to minimize energy losses in organic solar cells. Following these rules, we present a range of examples with low energy losses and high power conversion efficiencies.' The research provides two fundamental rules to minimize energy losses in organic solar cells - (1) Minimize the energy offset between donor and acceptor components. (2) Make sure that the low-gap component in the blend has a high photoluminescence yield. According to researchers, theoretically the limit for the fraction of the sun's energy that can be obtained in solar cells is around 33%, but laboratory experiments with silicon-based solar cells have achieved 25% at best. Prof. Olle Inganäs of Linköping University, 'But we now know that there is no difference - the theoretical limit is the same for solar cells manufactured from silicon, perovskites, or polymers.' Read on...
Design Rules for Building Efficient Organic Solar Cells
Mohammad Anas Wahaj | 23 jun 2018
Food waste is a global concern and innovative solutions are needed to overcome it. Recent data from National Resources Defense Council found that the average American throws out 400 pounds of food a year, meaning that up to 40% of food grown on the farm bypasses the fork and ends up in a landfill. Globally, impact of food waste can be seen in terms of lost resources, wasted water (70% of fresh water is consumed in agriculture), increased levels of climate-change-producing gases, and diverted food that could contribute to alleviating hunger. According to the Food and Agriculture Organization of the United Nations (FAO) - It is estimated that annually over 60 trillion gallons of water are used to grow food that is ultimately wasted; Roughly 1/3 of the food produced for human consumption every year - approximately 1.3 billion tons - gets lost or wasted, representing nearly US$1 trillion. The cost of producing, harvesting, transporting, and disposing of this food isn't just financial - food waste accounts for about 8% of global climate pollution, more than the nations of India or Russia. According to one report, food waste throughout the US accounts for more than 60 million tons of waste, which translates into US$ 160 billion of produce and, according to the Environmental Protection Agency (EPA), represents over 21% of all waste in landfills. Adequate government policy alongwith solutions from for-profit and nonprofit sectors can successfully tackle this challenge. Sherri Welch, writing in Crain's Detroit, highlights two food-box subscription companies that sell produce and other food that retailers won't touch in the Detroit market. One is the Baltimore-based Hungry Harvest; the other is Toronto-based Flash Food. They are both for-profit companies. Denver's We Don't Waste is a nonprofit working on similar lines. Other nonprofits are working with hunger relief organizations and give their customers the option to buy a box of imperfect produce and donate it to a family in need. Phillip Knight, executive director of the Food Bank Council of Michigan, says, 'At this point, I think we are all working together to feed hungry neighbors, reduce waste and lessen the impact on the environment.' Other solutions include processing food waste as bioenergy. In the Pacific Northwest, Impact Bioenergy develops and manufactures bioenergy products that allow communities and commercial food waste generators to lessen their environmental footprint and conserve local soil resources while also reducing their waste disposal and energy costs. Policy approaches can also play an important role to shift the amount of food entering the waste stream. A May 2017 paper published by Harvard Law School's Food Law and Policy Clinic looks at the 2018 Farm Bill as a portal for changing the national conversation on food waste by integrating strategies and initiatives to support diversion efforts. Policy is a major focus on ReFed, one of the nation's leading nonprofits dedicated to addressing food waste. One of their initiatives in partnership with the Food Law and Policy Clinic is the US Food Waste Policy Finder, a tool that provides research on current food waste policy. Another promising approach is to incorporate the reuse of food that has been rejected by the conventional market into social enterprises. DC Central Kitchen is a job-training catering social enterprise that buys food seconds from farmers and uses that produce in the meals it serves to students in schools and catering event guests, even as the nonprofit also addresses the cycle of hunger. According to ReFed's 'Roadmap to Reduce US Food Waste by 20 Percent', an estimated 15000 permanent jobs could be created through policy initiatives alone. 'Wasted! The Story of Food Waste', a documentary produced by the late Anthony Bourdain, offer a glimpse of ways that nonprofits can expand their missions and collaborate with others to reduce food waste while improving the health and well-being of those in need. Read on...
For-Profit and Nonprofit Firms Devise Creative Ways to Reduce Food Waste
Author: Derrick Rhayn
Mohammad Anas Wahaj | 30 may 2018
Australian fashion designer, Mark Liu, advises creative professionals to recognize the importance of studying STEM subjects (Science, Technology, Engineering and Maths) at school. He initiated 'Zero Waste Fashion Design' concept in which every piece of fabric is utilized in a fitting pattern. This process is contrary to the traditional linear pattern-making, which assumes a flat surface - with little account for the body's curves. Mr. Liu says, 'When you start pattern-making with zero waste, you really have to understand how it works to a really intricate level. Traditional techniques weren't really cutting it. I had to look at the underlying mathematics. And the more I looked, the more I found problems that mathematics had answers to but traditional pattern-making didn't.' He created 'Non-Euclidean' system of pattern-making that uses a technique called the 'Drape Measure' to record the curvature of surfaces as an angle measurement in order to create a more accurate design. Advocating STEM for creatives and designers, he also want 'A' for 'Arts' to be included to make it STEAM. Mr. Liu also supports and mentors students of International Grammar School (Sydney, Australia) emphasizing importance of maths. Ksenija Doic, design and technology teacher at school, says, 'They come into a creative subject thinking, 'Perhaps all I need is to have an idea, or be good with colours, or have an artistic side'. But what mathematics is useful for is the problem-solving part. The students who do maths find it easier to do the tasks at hand, because they have an innate knowledge of geometry, of working out curves and tangents.' Wynton Lambert, a student, says, 'Without some of the stuff I learned in maths, I wouldn't have been able to do the sleeve (of the shirt). It was very technical.' Mr. Liu considers STEAM to be the future and says, 'There’s this nice intersection between art and mathematics, and when they come together that's when really amazing things happen.' Read on...
Mohammad Anas Wahaj | 29 may 2018
Researchers at The University of British Columbia (Okanagan, Canada), Prof. Abbas Milani and graduate student Armin Rashidi, are working to solve the issue of wrinkling when it comes to making textile composites. Their research, 'A multi-step biaxial bias extension test for wrinkling/de-wrinkling characterization of woven fabrics: Towards optimum forming design guidelines', was recently published in Materials & Design Journal. According to Prof. Milani, wrinkling is one of the most common flaws in textile composites, which are widely used for prototypes, as well as mass production within prominent aerospace, energy, automotive and marine applications. Researchers have investigated several de-wrinkling methods and have discovered that they can improve their effectiveness by pulling the materials in two directions simultaneously during the manufacturing process. Mr. Rashidi says, 'The challenge was to avoid unwanted fibre misalignment or fibre rupture while capturing the out-of-plane wrinkles. Manufacturers who use these types of composites are looking for more information about their mechanical behaviour, especially under combined loading scenarios.' Prof. Milani, who is director of Materials and Manufacturing Research Institute at UBC Okanagan, says, 'Composite textiles are changing the way products are designed and built in advanced manufacturing sectors. As we continue to innovate in the area of composite textiles to include more polymer resin and fibre reinforcement options, this research will need to continue in order to provide the most up-to-date analysis for manufacturers in different application areas.' Read on...
UBC Okanagan News:
Researchers improve textile composite manufacturing
Author: Nathan Skolski
Mohammad Anas Wahaj | 23 may 2018
Utilizing customer data to understand consumer behavior through analytics tools is key to improve products and services, and finally gain and retain customers. Restaurant and fast food industry is customer intensive with direct interactions with them. Restaurant sales were approximately US$ 800 billion last year and continue to grow. With hightened competition and increasing customer expectations it becomes challenging to serve what customer wants and keeps coming back for more. Advanced analytics can come to the rescue in this regard. Quick Service Restaurant (QSR) industry has low average ticket value, customer visit frequency is higher and cyclical, size of the meal matters and customer tastes don't vary that much. The restaurant industry's main goals remain - increase meal size, increase guest frequency and decrease customer lapsation. In today's environment, customers are digital-savvy and restaurants have their data. The value is in gaining actionable insights from this data that positively impact the Net Promoter Score (NPS). Here is what some restaurant chains are doing in this regard - (1) Identified taste affinity clusters: Created various segements of customers and looked at their past purchase behavior to identify taste preferences. (2) Buying behavior analysis: Looked at purchase behavior across different channels to identify which menu items can be added to the combo for someone that orders (mobile vs visit). Used advanced analytics to get a single view of the customer by integrating their POS, mobile, web and social data to identify the customer and hence provide consistent messaging. (3) NPS and Feedback Analysis: Integrated feedback received across all channels and layered it up with sentiment analysis. Customers were given lapsation score and offers were targeted accordingly. (4) Store location analysis: Used predictive models to identify the probability of a new store succeeding in a specific location vis-à-vis another store in the same area. They identified pockets of demand and the model prescribed a set of potential locations in a given geographic area. This data was used to score and rank comparable locations. Read on...
Mohammad Anas Wahaj | 30 apr 2018
Artificial Intelligence is one of the fields that's getting most attention from technology companies. AI researchers specialize in neural networks, complex algorithms that learn tasks by analyzing vast amounts of data. They are used in everything from digital assistants in smartphones to self-driving cars. Those with AI skills are in high demand. But, the salary data related to AI hires hasn't been in public domain. Now OpenAI, a nonprofit AI research organization, had made the salaries of their AI researchers public as their nonprofit setup requires them to do so. Top OpenAI researchers were paid as follows - Ilya Sutskever (more than US$ 1.9 million in 2016); Ian Goodfellow (more than US$ 800000 after getting hired in March 2016); Prof. Pieter Abbeel of University of California at Berkeley (US$ 425000 after joining in June 2016). OpenAI was founded by Elon Musk (CEO of Tesla) and other well-known names in technology. Element AI, an independent lab in Canada, estimates that 22000 people worldwide have the skills needed to do serious AI research - about double from a year ago. Chris Nicholson, Founder & CEO of AI startup Skymind, says, 'There is a mountain of demand and a trickle of supply.' There is scarcity of AI talent. Governments and universities are also seeking AI researchers, even though they may not match the salaries paid by private enterprises. OpenAI too cannot compensate equivalent to private tech companies as stock options are major attraction there. But OpenAI shares its research with the world, considered a positive approach in responsibile tech development. Mr. Sutskever says, 'I turned down offers for multiple times the dollar amount I accepted at OpenAI. Others did the same.' He expects salaries at OpenAI to increase as the organization pursued its 'mission of ensuring powerful AI benefits all of humanity.' AI specialists with little or no industry experience can make between US$ 300000 and US$ 500000 a year in salary and stock. Wojciech Zaremba, a researcher who joined OpenAI after internships at Google and Facebook, says, 'The amount of money was borderline crazy.' He says that tech companies offered 2 or 3 times what he believed his real market value was. At a London AI lab now owned by Google, costs for 400 employees totaled US$ 138 million in 2016. Top researchers are paid higher. Mr. Nicholson says, 'When you hire a star, you are not just hiring a star. You are hiring everyone they attract. And you are paying for all the publicity they will attract.' Other top researchers at OpenAI included Greg Brockman and Andrej Karpathy. In a growing and competitive tech field like AI it becomes challenging for organizations to retain talent. Read on...
The New York Times:
A.I. Researchers Are Making More Than $1 Million, Even at a Nonprofit
Author: Cade Metz
Mohammad Anas Wahaj | 30 apr 2018
Considering the large number of competing nonprofits in a big town with their limited budgets, it's always challenging for them to reach out and attract donors and manage fundraising effectively. There are more than 2300 nonprofits operating in Philadelphia (USA). According to a research report 'The Financial Health of Philadelphia Area Nonprofits', funded by The Philadelphia Foundation, more than 40% of the nonprofits in the area are working at a loss, operate on margins of zero or less and fewer can be considered financially strong. With more than half the nonprofits operating on slim-to-none budget with limited support staff, fundraising is a challnging task. But Drexel University professor, Neville Vakharia, created an online tool, ImpactView Philadelphia, that uses publicly available data on nonprofit organizations from the Internal Revenue Service (IRS) in combination with the most recent American Community Survey data released by the U.S. Census Bureau to present an easy-to-access snapshot of Philadelphia's nonprofit ecosystem. The tool intends to help nonprofits streamline their fundraising process. It makes information about nonprofit organizations, and the communities they're striving to help, more accessible to likeminded charities and the philanthropic organizations that seek to fund them. Prof. Neville says, 'Through the location intelligence visualizer, users can immediately find areas of need and potential collaborators. The data are automatically visualized and mapped on-screen, identifying, for example, pockets of high poverty with large populations of children as well as the nonprofit service providers in these areas. Making this data accessible for nonprofits will cut down on time spent seeking information and improve the ability to make data-informed decisions, while also helping with case making and grant applications.' Since the tool is open-source it can be easily replicated in other cities. Read on...
Mohammad Anas Wahaj | 28 feb 2018
Measurement and analysis of marketing data is becoming critical for understanding the effectiveness of marketing initiatives. The insights help in focusing efforts and money in the right direction. Marketing analytics tools and technologies continue to advance. David Sanderson, CEO of Nugit, explains what will be driving marketing analytics in 2018 and how marketers can keep pace with them - (1) Marketing analysts will need to use many new data sources: Combining data from internal data repositories with other sources like Google Analytics, SEO platform, CRM, Email, Social Media, Chat applications etc will provide better insights that will help to drive consumer interest, optimize pricing, and deliver an improved customer experience. Now analysts must also identify where important data resides, determine what needs to be extracted and devise a strategy for using new data sources to drive business decisions. (2) Artificial Intelligence (AI) will be essential for analytics: Speed of incoming data in large volumes make it difficult for human data analysts to process it effectively. In such a scenario, machine learning and AI tools come to the rescue and help analysts find patterns in customer data, elicit recommendations for optimizing performance, and allow non-professionals to access complicated analytics using simple language. (3) Analysts will become storytellers: Usual data analyst skill like SQL, Excel, business analysis etc, crunching data and making reports will not suffice now. Analysts have to do more - Obtain data from non-traditional sources; Clean data with programming languages such as Python; 'Polish' the data using data visualization tools and create attractive charts and graphs; Transform data into easy-to-understand stories which help non-analysts understand emerging trends and opportunities. Read on...
The three trends driving marketing analytics in 2018
Author: Jeff Rajeck
Mohammad Anas Wahaj | 26 feb 2018
Charity requires commitment through time and money. But in the new world of technology there can be ways in which effortless charity has become a possibility. Here are few options that can be explored - (1) Amazon Smile: Buying through smile.amazon.com automatically contributes 0.5% of every eligible purchased made to a charity of choice. (2) Altruisto: A Chrome extension that works with over 1000 partner stores to make charitable donations from a portion of your purchases. Currently, the donations are distributed between three charities, Against Malaria Foundation, Schistosomiasis Control Initiative, and Give Directly. (3) Charity Miles: An app that converts activities into charitable donations. It logs miles, transforms them into money and donates to valuable causes. (4) CheckPoints: A rewards app that provides points when one engages in various activities like scanning barcodes, watching videos, taking surveys etc. The points collected can be redeemed and made into charitable donations. (5) Donate a Photo: A free app through which every photo submitted, limited to one per day, transforms into one dollar by Johnson & Johnson that can be donated to a cause or charity of your choice. Read on...
Mohammad Anas Wahaj | 28 dec 2017
Corporations and businesses are actively involving themselves in social and community development through corporate social responsibility (CSR), philanthropy, nonprofit partnerships, volunteering etc, to create social impact and a better world. Volunteering can play an important role in providing skills that help in building a solid foundation for a successful career. Ebony Frelix, SVP of philanthropy and engagement at Salesforce, says, 'Some of my most memorable character building experiences and important learning moments have come from volunteering. I really do feel that giving back deepens our connections, bringing companies, people and communities together.' During her early career at Salesforce she managed interns from a nonprofit and later on joined Salesforce.org to lead the company's volunteer programs in Americas. She adds, 'The role opened my eyes to the possibility that I could merge my passion for volunteering with my professional career.' Salesforce applies 1-1-1 model for CSR and philanthropic activities. Marc Benioff, founder and CEO of Salesforce, at the time of founding of the company in 1999, set aside 1% of employee time for volunteering, 1% of equity for philanthropic donations, and 1% of products or services to give away to nonprofits. As a result of applying this model, Salesforce has given more than US$ 184 million in grants, 2.5 million hours of community service and provided product donations for more than 33000 nonprofits and higher education institutions. Business, technology and social impact are interconnected. Businesses realize that to do well, they have to participate in doing good. Consumers are now sensitive to ethical aspects of businesses and expect them to align with their values. Cone reports that 87% of Americans will purchase a product because a company advocates for an issue they care about and 76% refuse to purchase a company's products upon learning it supported an issue contrary to their beliefs. Ms. Frelix says, 'I'm excited about the intersection of the nonprofit and technology industries, and seeing innovative systems and products now accessible to nonprofits after traditionally only being available to large corporations.' Read on...
Mohammad Anas Wahaj | 27 dec 2017
According to the website tate.org.uk, 'Emotional architecture is a style of modernist architecture conceived in the 1950s that embraced space, colour and light, creating buildings that encouraged meditation and reflection. It was conceived by the Mexican architect Luis Barragán and the sculptor and painter Mathias Goéritz who were frustrated by the cold functionalism of modernism. In 1954 Barragán and Goéritz published 'The Emotional Architecture Manifesto' in which they argued that architecture needs to be spiritually uplifting.' Emotional architecture emphasises and respects human wants and needs. Researchers Ann Sussman (architect), Janice M. Ward (designer) and Justin B. Hollander (academic at Tufts University), are developing a scientific approach to this strategy, gleaning useful insights on how people look at structures and spaces. According to them the best way to understand what factors catch the eye is to literally study its movements through biometrics. Researchers used the same eye-tracking and facial-expression analysis software used by advertisers, software developers, and automotive designers to study our near-subconscious reactions to what we see. Ms. Sussman says, 'At the moment, biometrics are predominantly used to get people to purchase things. We'd like to use them to improve public welfare, health, and well-being. We want to promote better place-making in the world and ease of walkability.' Read on...
Is Biometric Scanning the Future of Architecture Planning?
Author: Tim Nelson
Mohammad Anas Wahaj | 27 nov 2017
EDIT (The Expo for Design, Innovation & Technology), the 10 day event held in Toronto (Canada) showcased art, installations and projects, focused on innovation and design to build a sustainable future for the world. It included talks from David Suzuki, Ian Campeau (A Tribe Called Red), among others. Here are 5 selected ideas and innovations - (1) Prosperity For All: Curated by Canadian designer Bruce Mau, the main exhibit juxtaposed Paolo Pellegrin's photos of devastation throughout world, with people and inventions that are helping to combat issues such as famine, refugee crisis, smog and more. It highlighted Smog Free Project (Dutch artist and innovator Daan Roosegaarde's smog free bike that works to purify the air around you while you ride), The Ocean Cleanup (Boyan Slat's creation that intend to remove 50% of the trash found in Great Pacific Garbage patch in just 5 years) and many more. (2) Art With Purpose: Dennis Kavelman, an artist and tech investor, collaborated with the Digital Futures team at OCAD University (Canada) to create a piece of work inspired by Andy Warhol. Expiry Dates works in two phases - It compiles answers from an online questionnaire, measuring your life expectancy against a myriad of points such as your fitness level, whether you smoke, if you're married and more. Then you sit for a self-portrait, which you attach to a QR Code with all your data. In a few minutes your heartbeat appears on the big screen, taken from a reading from your eye, and then your portrait appears along with your predicted date of expiry. Another piece of the installation, titled That's Not Very Many, uses a magnetized digital board to break down those days in months. (3) The New Housing: Living sustainably means looking at where we live and providing affordable housing for all. Exhibit included Mickey Mouse's Home of the Future that was a fully functional shipping container created by students at OCAD. The One House Many Nations home was created by grassroots organization Idle No More, that seeks to provide affordable housing based on traditional indigenous ideas, and consists of two modules that link together, one dubbed shelter and the other service, that can be pieced together based on the family or individual's needs as well as the landscape in which they live. (4) The Future Of Fashion: Fashion Takes Action's Design Forward award was given to a sustainable fashion label Peggy Sue Collection (founded by Peggy Sue Deaven-Smiltnieks), a line of eco-friendly cotton and denim. (5) Waste No More: Keeping in mind the concept of feeding many with minimal impact, Waterfarmers created an on-site aquaponics exhibit to show how fish waste can be used to fertilizer food. The idea is to utilize water that is housing fish to then fertilize plants, providing protein and vegetables in a sustainable manner. Read on...
Mohammad Anas Wahaj | 23 nov 2017
Customer data is key for effective decision-making in marketing and advertising. Even though technology has provided tools to collect and analyze data, and obtain valuable insights, both brand marketers and agency buyers are unsure of the transparency and effectiveness of the data their partners are providing. According to the recent study, 'More Data, More Problems: Trust, transparency, and Targeting in 2017' by Bazaarvoice and Ad Age, more than 75% of survey respondents admitted they are not fully confident that the data they're utilizing is hitting consumers who are in-market to buy. Additionally, 65% of respondents claimed they do not fully understand the origin of their data sources. Here are 10 important questions that one should ask the advertising data provider before embarking on a marketing campaign and get the best value from it - (1) What are the sources of your data? (2) How far does your data reach? (3) What percentage of your data is created from a look-alike model? (4) Which intent signals or behaviors place a user into an audience segment? (5) How do you maintain your audience segments? (6) Can you explain the process behind how you define your audience segments - and the data that feeds into them? (7) In which categories does your data best perform, and why? (8) For which metric(s) does your data best perform, and why? (9) Can you reach the same user across their multiple devices? (10) Does your data drive brand consideration and/or sales, and can you accurately attribute the performance lift directly to your campaign? If so, how? Read on...
Mohammad Anas Wahaj | 28 oct 2017
Over the years the dynamics of relationship between patients and healthcare providers have evolved into customers and healthcare businesses type. Rising cost of healthcare, multiple providers, privatization and technology are some important reasons for this transformation. Brad Dodge, President of Dodge Communications, and Andrew Pelosi, President of Partners & Simons, provide in detail what the patients as consumers of healthcare services expect from providers and how healthcare businesses can develop robust customer oriented strategies and fulfil the role of trusted partner in providing care services. They explain, 'Healthcare consumers have come to the realization that they have options. They don't have to settle for poor service, long wait times, limited hours, or confusing bills. Customer loyalty has to be earned - as in any other business. And consumers make it perfectly clear that if a provider can't deliver a better and more personalized experience, then they will switch to one that can. Moreover, the shift in mentality demands that providers be transparent and personal as much as possible. And from generation to generation, consumers are demanding clear communication and a trusted connection with their providers.' According to the Solutionreach Patient-Provider Relationship Study, 'The Ripple Effect Starts with Boomers', 43% of millennials are likely to switch practices in the next few years, 44% of Generation X are likely to switch primary care physicians in the three years and 20% of Baby Boomers are likely to switch in the next three years. Also, 70% of patients desire the ability to text the doctor's office, and 70% would like to receive text messages from their doctor, especially about appointments. Healthcare providers have to keep in mind expectations of these consumers and provide them personalized experience if they want long-term continuous relationships. Authors suggest - (1) Communication Drives Experience: 'The essence of creating a positive experience is making customers feel that they are heard and important — before, during, and after a transaction. Consistent, relevant communication between your company and customers is the answer to optimize that experience and engender trust. Honest communication with an emphasis on personalization builds the trust that all companies need to grow in this new information-driven, engagement economy.' (2) Entering the Engagement Economy: 'Consumers are demanding a more personalized relationship that requires a depth of knowledge of their wants, needs, and buying behaviors - and, ultimately, the best ways to engage them. Brands that succeed are the ones that manage engagement across the entire customer lifecycle. In most instances, the lifecycle and trust-building process starts very early in the customer's buying decision, even before they are considering a purchase.' (3) Who Are You Talking To: 'Creating a positive customer experience requires knowing your audience, engaging interpersonally, and meeting their needs. Answering those questions helps you develop an understanding that will be reflected in how you communicate with them across all channels, as well as what content you deliver. Also, organizations must be clear and concise; they must also offer up a valuable story; and they must be prepared to tweak that story as the marketplace changes.' (4) Focus on Delighting Customers: 'Focusing on ways to delight customers will go a long way in nurturing engagement and trust in your brand. Again, communicating and delivering valuable information to potential and existing customers can please them, especially when that information demonstrates an understanding of their pain points and goals.' (5) Harnessing Engagement: In an environment where trust is in short supply and customer engagement is spread across a broad digital ecosystem, companies must focus on their customers and on nurturing relationships through effective, relevant communication. Focusing on customer experience, needs, and preferences will not only enable brands to differentiate their products and services in a competitive market but also build the trust that results in loyalty.' Read on...
Mohammad Anas Wahaj | 30 sep 2017
Data can be gold for those who can mine and transform it into a valuable form. Mastercard is giving a new meaning to it and evolving a concept of 'data philanthropy.' Shamina Singh, president of the Mastercard Center for Inclusive Growth, explains the idea of data philanthropy and how data can be utilized for social good and social impact. She says, 'The initiative first came up through a partnership with DataKind in the United States. They were set up to galvanize data scientists from around the world and plug them into social impact work. And so a number of our Mastercard data scientists signed up to DataKind programs, and this gave us the opportunity to form a much more lasting and strategic partnership between the organizations. It opened a new conversation about data for good, what it could look like, and who was doing what in this space. It was also around this time that we had the United Nations opening up to data and data initiatives, and companies like Microsoft thinking about data for good.' Explaining some of the elements of data philanthropy Mastercard is focused on, she says, 'One is working with actual Mastercard data and trying to figure out if there are uses with anonymized and aggregated data that will not only respect the rules of the road around privacy, but can be used for research. We first opened our data for use by Harvard University, who approached us with a proposal to use the data to understand how economies grow, with a specific focus on tourism data and understanding how tourism dollars move in a country. Using Mastercard transaction data, we were able to provide new insights into this area...The other area of data philanthropy is around data analytics. What we have found is that many social impact organizations or NGOs do not need Mastercard data at all. Instead, they need to understand their own data, but often don't have the capacity or resources to help themselves. In those instances, we provide either a grant to hire a data scientist, fund an expert consultant, or provide our own data scientists to build their capacity and ability to learn. The inspiration for this element of data philanthropy came from our work with an organization called DoSomething...' Providing information on how Mastercard data scientists are internally looking for insights, she says, 'We started something called the charitable donations insight, and that is something that one of our colleagues is doing where she is using Mastercard data and drawing insights to help nonprofits understand charitable giving. We asked what a spending poll would look like for not-for-profits and social impact organizations, and insights is the first attempt at that...What she realized is that a lot of the not-for-profits have to raise their own funds, but there is not a lot of science behind potentially where and how they should be doing this. So she thought if she could unlock some of the data around the charitable contributions that we know of, she could offer insights to assist them. The other thing we did, which was very interesting, was we created a dataset that organizations could pull down if they want to, and mix it with your own data to self-regulate your own work.' Read on...
Mohammad Anas Wahaj | 09 sep 2017
Education and learning has to keep pace with the happenings in industry, and equip students with the cutting-edge knowledge and skills, to assure their success in the highly competitive marketplace. Simon Biggs, Education Liaison Officer for Wales at Renishaw, explains how 3D printing is the new technology that is becoming mainstream part of the classrooms for engineering and mathematical learning. Mr. Biggs says, '3D printing is a well-established industrial technology for prototyping and manufacturing, particularly popular with the aerospace and defence sectors. Also known as additive manufacturing (AM), 3D printing is the process of making a solid 3D object from a digital computer aided design (CAD) file...3D printing is a rapid production method with minimal waste material. Its design flexibility means users can manufacture bespoke objects for a low cost...Understanding and using this growing technology can benefit children's learning, particularly in science, technology, engineering and mathematics (STEM) subjects but also beyond these more traditional fields in music, design technology, history, geography and biology...Exciting and innovative projects are also a simple way to keep pupils engaged in STEM subjects, which is a vital step forward in addressing the STEM skills shortage.' Explaining the rise of 3D printers in schools and their use to develop new skills in students, he says, 'The increasing numbers of 3D printers in schools is not only due to the increasing recognition of 3D printing being a relevant and engaging educational tool, but also relates to the number and availability of low cost 3D printing machines...Advances in resources available for teachers and other education professionals are also making 3D printing more widely accessible...Using 3D printing as a production method enables students and pupils to move from the conception of an idea to producing a physical object with relative ease...Interrogating a physical object can make it easier for pupils to spot mistakes in designs. This allows them to gain valuable problem solving skills in a creative, hands-on way.' Read on...
Mohammad Anas Wahaj | 23 aug 2017
Rapid pace of innovation is the defining feature of the current era. According to the World Economic Forum, 'The speed of current breakthroughs has no historical precedent.' Financing industry now have innovative lending platforms, both for-profit and nonprofit, for small businesses. But there are concerns regarding many products as they may trap small businesses in a cycle of debt. Gina Harman, CEO (U.S. Network, Accion), explains the challenges that nonprofit lenders face due to rapid innovation happening in the industry and shares insights from the conversation between industry experts - Kate Mirkin (Salesforce.org, Salesforce's nonprofit social enterprise); Prashant Reddy (DemystData); Patrick Davis (CRF, Community Reinvestment Fund); Shaolee Sen (Accion). Myth 1 - The only barrier to scale is the absence of technology: Technology investments get wasted if there are no capable people to deploy it internally and manage the necessary changes in business processes. Challenges are even more when multiple organizations are involved in the project. Establishing and maintaining discipline is essential. Right technology with right data is required to maximize its utility. Myth 2 - For nonprofit organizations, passion to serve more people outweighs fear of change: Nonprofits must overcome lack of investment in talent, knowledge and resources required to drive technological innovation. Nonprofit organizations in business lending industry must consider change necessary to better serve their stakeholders. Collaborative approach to manage technological change must be adopted between the organization and the key stakeholders. Myth 3 - Only organizations with large technology budgets can innovate: Small investments in incremental improvements can add real value to organizations. Even effective data utilization can bring transformative changes at low cost. Within the social impact and mission-driven space, an approach with shared purpose and collective interests can help organizations collaborate and pool resources to implement and utilize costly technological innovations to provide value to the group. Read on...
3 Innovation Myths that Nonprofit Lenders Should Abandon
Author: Gina Harman
Mohammad Anas Wahaj | 19 aug 2017
Design influences products and services from inception to completion. John Maeda, Global Head of Computational Design & Inclusion at Automattic, in his '2017 Design in Tech' report explains that markets are relying on intangibles like design for a higher ROI. Tracy Leigh Hazzard, CEO of industrial design firm Hazz Design, explores the value of design in today's market, and the details Mr. Maeda has provided in his recently released report. Mr. Maeda is spearheading the new convergence across the design & technology industries. Data shows that design is an all-encompassing process of offering something to the market that is complete in every way, and also inclusive. Linking design directly to ROI provides measurement of value that design offers to organizations and how sucessful it actually was/is. Design is about market relevance and meaningful results. Mr. Maeda says, 'We moved from 'tech-led' to 'experience-led' digital products as services on smartphones took over and gave access to everyone.' Designers are finding more acceptance in the technology industry and their headcount is increasing. Linda Naiman, Inc.com Columnist, says, 'Making inclusive design profitable hinges on the principle that if you want to reach a larger market, you have to reach people you're not already reaching by being inclusive. This new frontier of design requires some technical understanding outside of purely classical design. The hybrid designer/developer, referred to as a 'unicorn' in the tech industry, is often relied upon to bridge that gap.' Read on...
Mohammad Anas Wahaj | 09 aug 2017
Research paper 'Secular Trends and Technological Progress' by Prof. Enrico C. Perotti and Robin Döttling (Ph.D. student) from University of Amsterdam (Netherlands) finds intangible capital or assets have played a key role in shaping growth, asset prices and inequality in recent decades. Researchers explain, 'The transition to a knowledge-based economy and the associated shift from physical to intangible capital is a primary cause for the rising excess savings over productive investment in advanced economies, presented in the 'secular stagnation' hypothesis. Falling interest rates and rising long-term asset values can be interpreted as a direct consequence of this gradual process. Critically, the approach also allows (us) to interpret the growing share of income gained by innovators, the progressive reallocation of credit from productive to asset financing uses (primarily for housing) and the rise in household leverage.' Secular stagnation, with its low inflation and low growth, can be understood by the growth of information economy and the expansion of intangible assets. In the information economy companies rely more on intangible assets and over the years they have boosted their investment in intangibles like intellectual property from about 30% of company capital in 1980 to nearly 70% today. According to the researchers, both intangible capital and skilled labor have outpaced the broad economy in productivity growth. James Saft explains the implications of the research findings - Secular stagnation may be here to stay, at least until the intangible economy starts coming up with projects that require huge capital investment; Monetary policy may be fighting a losing battle to spark investment and build inflation and lower-skilled wage growth; Taxation and redistribution may end up the only way to let the market work in producing innovation and also reach a democratically acceptable allocation of the proceeds. Read on...
Mohammad Anas Wahaj | 30 jul 2017
According to 'Instructional Design Report 2016' funded by the Gates Foundation, there are 13000 instructional designers in US. The field is increasing in popularity as online education proliferates and the need to translate content into digital forms rises. Designing online learning experiences is becoming essential training employees, mobilizing customers, serving students, building marketing channels, and sustaining business models. Instructional design has deep roots in distance education, human computer interaction, and visual design. ontemporary instructional design sits at the intersection of three core disciplines: learning science, human-centered design, and digital marketing. Following are some lessons and resources for those starting out in the field of instructionl designs - (1) Start with a deep understanding of your learners: Start by developing an Empathy Guide similar to one put together by Stanford d.School or reviewing the free book 'Talking to Humans' by Giff Constable; Conduct observations and interviews with target learners; Synthesize finds into learner archetypes; Test instructional concepts and product ideas by building rough prototypes; d.School 'Protyping Dashboard', Design Thinking process courses by IDEO.org or free resources offered by IDEO's Teacher's Guild. (2) Ground yourself in the fundamentals of learning science: Research on learning and teaching; 'The ABCS of How We Learn', a 2016 book by Daniel Schwartz; 'How People Learn', the 1999 foundational text edited by John Bransford, Ann Brown, and Rodney Cocking; Online Stanford lectures on Education's Digital Future. (3) Determine the 'powerful ideas' you want to teach and build your curriculum using backwards design: For education technology read Seymour Papert's 'Mindstorms: Children, Computer and Powerful Ideas'; Then use 'Understanding By Design Framework' (ascd.org) to structure your curriculum. (4) Go study other great teachers and other great learning experiences: altMBA program by Seth Godin that runs using Slack; Angela Duckworth's delivery of messages on camera; Animations produced by Amnesty International; Interactive lessonas produced on Oppia; Screen-based technologies produced by groups like Paulo Blikstein's Transformative Learning Technologies Lab; Explore multiple approaches from diverse instructional materials available online. (5) Get a lay of the technological landscape, but don't let your LMS hold you hostage: Get familiar with various platform options, particularly with most popular ones - Coursera, Udacity, Udemy, and EdX; Check out the list of global MOOC platforms curated by Class Central; Read some critical perspectives from the likes of Digital Pedagogy Lab or the MIT Media Lab; Check out the blogs of online learning pioneers like Connie Malmud. (6) Don't try to migrate an in-person experience into an online format: Read 'Rethinking Education in the Age of Technology' by Allan Collins and Richard Halverson; Explore perspectives and research of Mitch Resnick and the late Edith Ackermann of the MIT Media Lab. (7) If you build it, they won't come. Understand the fundamentals of digital marketing: Check out blog post of Alex Turnbull (Founder of Groove) that explains 6-step marketing strategy for selling online course; Udemy has also created a great toolkit to help online course instructors market their learning experience. (8) Collect student feedback. Iterate. Share what you learned. Read on...
Mohammad Anas Wahaj | 26 jul 2017
Richard J. Weller, professor of landscape architecture at University of Pennsylvania, and team of academics have created an online project called 'Atlas for the End of the World', a collection of maps and graphics to help viewers see where and how urbanization is in conflict with biodiversity. According to Prof. Weller, 'We mapped that interface between urban growth and the world's most valuable diversity...That conflict is bloody, it's disastrous, it's happening all over the world.' The project is an answer to Ortelius's 'Theatrum Orbis Terrarum' (Theatre of the World), printed in 1570 and thought to be the first modern atlas. Prof. Weller hopes that by 'mapping the intricacies of ecological conflict...architects, designers, and others can help create more ecologically sustainable relations between people and the planet.' Read on...
Data Activists Map the World's Ecological Conflict
Author: Cyndi Suarez
Mohammad Anas Wahaj | 25 jul 2017
Technology is taking away traditional jobs from many industries. Even the workers in technology intensive graphic design sector face challenges from online artifical intelligence (AI) platforms that provide graphic design services. Canada-based Logojoy is one such platform providing personalized graphic services for small businesses, startups and entrepreneurs. It's AI platform is intuitive and mimics the process of working with human graphic designer. Dawson Whitfield, founder of Logojoy, says, 'The magic of Logojoy is the groundbreaking algorithm, user-friendly interface, and premium design ingredients. Logojoy has close to 1000 design rules built into its algorithm.' According to EY's recent 'Millennial Economy Report', 72% of new businesses do not have the funding for graphic design services. Mr. Whitfield adds, 'As a graphic designer, many of my clients were looking for budget solutions for their businesses, so this is when I realized I could help a lot of people in the start-up and SMB spaces with this software.' Read on...
Mohammad Anas Wahaj | 20 jun 2017
Social media is a great digital marketing tool for businesses to connect and engage with customers, and for internal communication. Integration of social media within customer relationship management (CRM) modules can help to draw, close and create repeated engagements with customers. Inputs from different social media platforms can assist in lead generation and also set up post-sale engagement with customers. Following are some advantages of social media to businesses - (1) Business professionals can find and engage with peers and customers. (2) Responding to customer complaints, obtain feedback and engage with other customer communication has become much common on social media platforms. (3) Sales people seeking prospects and leads can utilize professional networks on platforms like Linkedin. (4) Companies with robust social media strategy can counter and overcome issues before they transform into crisis due to viral nature of social media. (5) Social media can be utilized as an effective recruitment tool. Somesh Misra, VP at Deskera, a global cloud-based ERP and CRM provider, says, 'In fact, CRM providers are developing functionalities in order to deliver the benefits of Enterprise 2.0 and built-in Web 2.0 technology. Embedding innovative features such as activity feeds, conversation threads, chatbots, etc. into CRM applications could open doors to new and immense possibilities in the field of software development as well as integrated digital marketing.' Read on...
Mohammad Anas Wahaj | 17 jun 2017
Innovation Showcase (ISHOW) by American Society of Mechanical Engineers (ASME) is a hardware competition for socially minded projects. The purpose is to create awareness that hardware engineers too play a role in social innovation. K. Keith Roe, President of ASME, says, 'Our research showed a tremendous lack of support for hardware innovators seeking to enter global markets and make a societal impact.' Paul Scott, ASME ISHOW Director, says, 'From South America to West Africa to Southeast Asia, there are many talented folks that are changing paradigms with their work.' Currently, ASME ISHOW is held in US, Kenya and India. This year's American competition will be held on 22 June 2017. According to ISHOW website (thisishardware.org), 10 American finalists alongwith their projects are - (1) Hahna Alexander (SmartBoots: Self-charging work boots that collect status and location data and provide workforces in hazardous environments with actionable insights); (2) Jonathan Cedar (BioLite HomeStove: An ultra-clean cookstove that reduces smoke emissions by 90% and biomass fuel consumption by 50% compared to traditional open fire cooking, while also co-generating electricity from the flame to charge mobile phones and lights); (3) Matthew Chun (RevX: A transfemoral rotator that restores dignity to low-income amputees by enabling them to sit cross legged, dress themselves, get back to work, and more); (4) Shivang Dave (QuickSee: PlenOptika developed the QuickSee to disrupt the barriers to eyeglass prescriptions for billions of people worldwide so that they can get the eyeglasses they need); (5) Alexandra Grigore (Simprints: With a novel fingerprinting system, Simprints aims to create a world where lack of identity is never the reason why anyone is denied basic services in healthcare, education and finance); (6) Mary McCulloch (Voz Box: Millions of people, right now, are nonverbal. Current devices are too expensive and uncustomizable. The Voz Box is an innovative speech generation device that has customizable sensors and is affordable); (7) Erica Schwarz (Kaleyedos Imaging Device (KID): A revolutionary infant retinal imager that will empower neonatal intensive care units (NICUs) worldwide to decrease the incidence of visual impairment and blindness due to infant retinal disease); (8) Kenji Tabery (VeggieNest: Smart home gardening systems, and aims to address the growing market need for access to organic, affordable, and nutritious produce that enable global consumers to be food secure); (9) Team Sixth Sense (Team Sixth Sense: We have designed a system of sensor to attach to lower-limb prosthetics that works with NeoSensory's current technology to provide realtime vibrotactile feedback); (10) Quang Truong (EV 8 Cooler: Evaptainers creates low-cost mobile refrigerators that run on water. These are perfect for low income families who live off grid or cannot afford a conventional refrigerator). Read on...
10 engineers will showcase hardware's role in social innovation
Author: Nia Dickens
Mohammad Anas Wahaj | 31 may 2017
Personalization and customization are key for better customer relationships. According to a new research commissioned by RICOH, more than 2/3 of European consumers say the best brands are those who treat them as individuals. The survey of 3600 consumers across Europe was conducted by Censuswide. Consumers were asked to rank brands in terms of the quality of the relationships with them before (reach), during (respond) and after (retain) purchase. Chas Mahoney, director at RICOH Ireland & UK, says, 'The research we commissioned shows 57% of consumers would also spend more with brands that make them feel like valued customers. This heightens the fact that driving business growth must be intimately linked to making interactions easy and ensuring consumers feel appreciated. ...The right technology along with streamlined digital processes are the most powerful tools in the battle to satisfy and retain today's consumers.' Read on...
Mohammad Anas Wahaj | 16 may 2017
The way technology is applied and the transformations it brings, can be analyzed by viewing technology as a complement or a replacement to humans. Every industry is impacted by technological advancements. Gartner predicted in 2011 that 85% of all customer interactions with the enterprise won't involve another human. Artificial intelligence (AI) software is now capable of helping employees from both a people standpoint and a hard data standpoint, a combination of culture with productivity. Mario Martinez Jr., CEO of M3Jr Growth Strategies, interacts with Rob Käll, creator of Cien, an app that helps sales teams use AI to fix productivity, improve motivation, and increase sales effectiveness, and explores how AI can successfully help sales teams. Mr. Käll believes that AI can also solve one of the greatest challenges to sales - Motivation. He says, 'Productivity goes down as you grow your sales team. As you grow, it's hard to keep the passion.' Following are three factors that AI can assist to create successful sales team - (1) LEADS: According to Gleanster Research, only 25% of all leads are legitimate and deserve further attention. AI can help sort leads quickly and look out for good leads. Loren Baker, member of Forbes Agency Council, 'AI bots and other AI solutions will better prequalify inbound leads and assist with customer retention. Chatbots and messenger bots can lead the lead or concerned user down a path that lets the sales team know exactly what they need from a lead (qualification) perspective.' (2) PEOPLE: AI doesn't remove people from the process, it assists them to do better. AI helps select good leads and opportunities, offer personal advice, provide daily reminders, lead prioritization performance measurement comparison etc. AI can help to monitor and evaluate team members. (3) MACRO: In sales, macro factors are to be kept in mind - economic growth, competition, seasonality etc. AI can gauge macro factors and help plan accordingly. It can assist in predicting and calculating things. Mr. Käll says, 'How do you incorporate human behavior into a quantitative model? There are plenty of learning algorithms out there, but very few take human behavior into account...We give them the ability to see and understand how and why they achieve their goals.' Read on...
Business 2 Community:
3 Ways Sales Managers Can Use AI to Increase Sales Effectiveness
Author: Mario Martinez Jr.
Mohammad Anas Wahaj | 08 apr 2017
According to the findings of KPMG 2017 Global Technology Innovation report, US and China continue to be the most promising markets for technology breakthroughs that have global impact, with India and the UK progressing in third and fourth place with innovative tech hubs of their own. The report is based on survey of 841 business executives globally that focus on technology, and highlights the changing landscape of disruptive technologies, with perspectives on technology innovation trends, barriers to commercialize innovation, and insights into technology innovation leading practices. Although various countries are trying to emulate Silicon Valley to develop their own technology hubs, some are finding success in their efforts while others are facing macroeconomic and infrastructure challenges. Tim Zanni, Global and US chair of KPMG Technology, Media and Technology practice, says, 'What we have seen emerge over time is the result of countries and cities striving to replicate and build on the Silicon Valley tech innovation blueprint, and their increasing degree of success. One can debate whether or not replicating Silicon Valley is possible, but the benefits of the effort are undeniable.' Mr. Zanni states in the report that growing ecosystems as tech innovation has spread across all industries, is fueling the expansion of technology innovation development. Respondents of the survey consider the following as the top global technology innovation visionaries - Elon Musk, CEO of Tesla and SpaceX; Tim Cook, CEO of Apple; Jack Ma, Chairman of Alibaba; Larry Page, CEO of Alphabet; Sundar Pichai, CEO of Google; Satya Nadella, CEO of Microsoft; Bill Gates of Microsoft; Mark Zuckerberg, CEO of Facebook; Jeff Bezos, CEO of Amazon. Read on...
The Next Silicon Valley:
US and China are top innovation hubs, followed by India and UK
Author: Nitin Dahad
Mohammad Anas Wahaj | 23 mar 2017
Norimasa Nishiyama of German Electron Synchrotron DESY, and international team of researchers from Germany and Japan (Ryo Ishikawa, Hiroaki Ohfuji, Hauke Marquardt, Alexander Kurnosov, Takashi Taniguchi, Byung-Nam Kim, Hidehiro Yoshida, Atsunobu Masuno, Jozef Bednarcik, Eleonora Kulik, Yuichi Ikuhara, Fumihiro Wakai, Tetsuo Irifune), have created a 2mm diameter disc of transparent silicon nitride, one of the hardest material known. The scientific report titled, 'Transparent Polycrystalline Cubic Silicon Nitride', was recently published in Nature. The transparent ceramic could be used for ultra-tough windows able to withstand extreme conditions. Windows that let users peer into engines and industrial reactors, or protect optical sensors from high pressures or heat are usually made of diamond, an expensive material that becomes unstable at 750°C. On the other hand, transparent silicon nitride ceramic can withstand temperatures upto 1400°C and is much cheaper. Read on...
Mohammad Anas Wahaj | 14 mar 2017
Seeking customer loyalty is a challenge that every business faces. But to achieve success at it consistently, requires precise understanding of what customers want and provide it to them. Hotels are utilizing big data analytics to gain insights into which amenities help them attract and retain customers. According to Anil Kaul, CEO of Absolutdata, which provides marketing and customer analytics to hotels, 'We want to help hotels determine which free amenities give them the best chance to boost their hotel's appeal, increase sales, and improve customer satisfaction.' He explains two scenarios that hotels deal with while attracting customers - (1) 'When the customer first begins to seek a hotel. You want to offer a free amenity package that will convince him or her to choose your hotel over many other possibilities.' (2) 'Providing a great customer experience to your guest during his or her stay. Part of this customer satisfaction is achieved by offering the right free amenities. If you do this well, the guest is likely to return.' Based on Mr. Kaul's research and analytics on different types of hotels, Wi-Fi is at the top of guest's expectations, followed by free bottled water. To gather the data and compute a hotel's amenity analytics, the software uses a methodology that taps into the hotel's reservation system and then combines this data with survey data from customers on amenities and other elements of their stays. Read on...
How big data analytics help hotels gain customers' loyalty
Author: Mary Shacklett
Mohammad Anas Wahaj | 12 mar 2017
Researchers from Hokkaido University (Japan) have created 'fiber-reinforced soft composites' or tough hydrogels combined with woven fiber fabric. The study, 'Energy-Dissipative Matrices Enable Synergistic Toughening in Fabric Reinforced Soft Composites' (Authors - Yiwan Huang, Daniel R. King, Taolin Sun, Takayuki Nonoyama, Takayuki Kurokawa, Tasuku Nakajima, Jian Ping Gong), was recently published in Advanced Functional Materials. Researchers combined hydrogels containing high levels of water with glass fiber fabric to create bendable, yet tough materials, employing the same method used to produce reinforced plastics. They found that a combination of polyampholyte (PA) gels, a type of hydrogel they developed earlier, and glass fiber fabric with a single fiber measuring around 10µm in diameter produced a strong, tensile material. The procedure to make the material is simply to immerse the fabric in PA precursor solutions for polymerization. The developed fiber-reinforced hydrogels are 25 times tougher than glass fiber fabric, and 100 times tougher than hydrogels. Moreover, the newly developed hydrogels are 5 times tougher compared to carbon steel. According to lead researcher, Prof. Jian Ping Gong, 'The fiber-reinforced hydrogels, with a 40 percent water level, are environmentally friendly. The material has multiple potential applications because of its reliability, durability and flexibility. For example, in addition to fashion and manufacturing uses, it could be used as artificial ligaments and tendons, which are subject to strong load-bearing tensions.' Read on...
Hokkaido University News:
New "tougher-than-metal" fiber-reinforced hydrogels
Authors: Jian Ping Gong, Naoki Namba
Mohammad Anas Wahaj | 07 mar 2017
Richard Howells, Vice President of Solution Management for Supply Chain at SAP, says, 'New technologies get the most press before they reach maturity, part of a phenomenon Gartner calls the hype cycle. When people stop talking about new innovations...is just about the time they get deployed in a meaningful way.' Following are 7 supply chain developments he expects in 2017: (1) IoT will begin to disrupt the extended supply chain (There are 6 billion IoT devices in use today, and there will be 21 billion within the next three years). (2) 3D printing will begin to revolutionize R&D and manufacturing (Worldwide sales of 3D printers doubled in 2016, and 6.7 million will ship in 2020. While only seven percent of companies use additive manufacturing to produce end products today, 31% use it for prototyping, and 42% will rely on 3D printing for mass manufacturing in the next few years). (3) Robotics and augmented reality will infuse manufacturing (Robotics use will grow by 10% a year over the next 10 years. In some industries, robots will soon handle 40% of manufacturing). (4) Autonomous vehicles and drones will become proof of concept (In October 2016, Uber's self-driving truck made its first autonomous delivery...Amazon, for one, is actively pursuing 30-minute delivery, and companies from Google to Walmart are also investigating drones). (5) Cybersecurity needs will drive new technologies such as blockchain. (6) New Big Data tools will drive predictive analytics (With the emergence of IoT, Big Data is just getting started. That will drive a critical need for predictive analytics in 2017). (7) Focus on customer centricity and product individualization will only increase (Fully 90% of companies believe their customers value or strongly value individualized products. But 3/4 say it's hard to get a clear understanding of what customers are willing to pay for). Read on...
Mohammad Anas Wahaj | 23 feb 2017
Society continues to face challenges to construct affordable, high-quality, innovative and future-focused built environments. Many building processes are sub-standard and obsolete, with sustainability concerns. Current research on integration of digital technologies within architectural and construction processes promises substantial contributions to sustainability and productivity. Research connections between diverse fields like architecture, structural design, computer science, materials science, control systems engineering, and robotics are required. Researchers during the American Association for the Advancement of Science (AAAS) 2017 reveal latest developments in digital fabrication in architecture at 1:1 building scale. They explain successful integration of digital technologies in design, planning, and building processes to transform the building industry. (1) On Site Digital Fabrication for Architecture: Prof. Jonas Buchli, Agile and Dexterous Robotics at ETH Zurich (Switzerland), proposes a radical focus on domain specific robotic technology enabling the use of digital fabrication directly on construction sites and in large scale prefabrication. (2) The New Mathematics of Making: Prof. Jane Burry, Director of the Spatial Information Architecture Laboratory at RMIT University in Melbourne (Australia), explores how these opportunities (Digital computation; Linking of design attributes to extraneous factors; Mathematical design models etc) for automation, optimization, variation, mass-customisation, and quality control can be fully realised in the built environment within full scale construction. (3) Building Materials for 3D Printing: Prof. Ronald Rael, Architecture at University of California at Berkeley (USA), reveals the development of new materials that can overcome the challenges of scale and costs of 3D printing on 1:1 construction scale. He demonstrates that viable solutions for 3D printing in architecture involve a material supply from sustainable resources, culled from waste streams or consideration of the efficiency of a building product's digital materiality. Read on...
ETH Zurich Global News:
Digital Fabrication in Architecture - The Challenge to Transform the Building Industry
Author: Rahel Byland Skvarc
Mohammad Anas Wahaj | 12 feb 2017
Although simulations and branching scenarios are valuable online training tools, but 'Virtual Reality' is a step ahead and provides learners ability to seamlessly immerse themselves into the learning environment without distractions. Christopher Pappas, founder of eLearning Industry, shares ways to use virtual reality (VR) in online training - (1) Take The Risk Out Of Compliance And Safety Online Training. (2) Allow Corporate Learners To Perfect Their Approach. (3) Offer Online Training For The Masses. (4) Prepare New Hires For Professional Success. (5) Provide Mistake-Driven Learning Opportunities. (6) Transport Corporate Learners To Another Locale. Read on...
Mohammad Anas Wahaj | 25 jan 2017
Team of researchers from Massachusetts Institute of Technology (USA) (Markus Buehler, Zhao Qin, Gang Seob Jung, Min Jeong Kang), has designed one of the strongest lightweight materials known, by compressing and fusing flakes of graphene, a 2-dimensional form of carbon. The new material, a sponge-like configuration with just 5% the density of steel, can have a strength 10 times more. The findings, published in the journal 'Science Advances', show that critical factor of 3-D form is their unusual geometrical figure, suggesting that similar strong, lightweight materials can be made from other materials by creating similar geometric figures. 2-D materials have exceptional strength alongwith unique electrical proberties. But they are extraordinarily thin. Prof. Buehler says, 'They are not very useful for making 3-D materials that could be used in vehicles, buildings, or devices. What we've done is to realize the wish of translating these 2-D materials into 3-D structures.' Prof. Qin adds, 'Once we created these 3-D structures, we wanted to see what's the limit - what's the strongest possible material we can produce.' According to Prof. Buehler, 'You can replace the material itself with anything. The geometry is the dominant factor. It's something that has the potential to transfer to many things.' Prof. Huajian Gao of Brown University comments, 'This is an inspiring study on the mechanics of 3-D graphene assembly. The combination of computational modeling with 3-D-printing-based experiments used in this paper is a powerful new approach in engineering research. It is impressive to see the scaling laws initially derived from nanoscale simulations resurface in macroscale experiments under the help of 3-D printing. This study shows a promising direction of bringing the strength of 2-D materials and the power of material architecture design together.' Read on...
Mohammad Anas Wahaj | 09 jan 2017
According to eMarketer's Sept'2016 ad spending forecast, digital will overtake TV ad spending this year for the first time (Digital - US$ 72.09 billion; TV - US$ 71.29 billion), and will represent 36.8% of US total media ad spending. Scott Symonds, MD of media at AKQA, 'In 2017, digital will become the single largest media investment channel, passing television for the first time...digital is no longer just a test or an innovation budget. It needs to be expected to work as hard or harder vs. every other investment channel.' Experts from across the industry suggest ways digital marketing will evolve in 2017 - (1) Artificial intelligence gets smarter: Tom Edwards, Chief Digital Officer at the agency within Epsilon, says, 'From leveraging machine learning to accelerate sentiment analysis and domain-specific insights to cognitive computing solutions that automate experiences without human intervention to the rise of voice-based user experiences that will continue to expand in 2017 to deep learning that will fundamentally change how brands approach SEO to predictive API's that will expose access to predictive models to further create seamless experiences for consumers, cognitive and intelligent systems will play a key role in how we approach marketing in 2017.' (2) Measurement takes priority: Brigitte Majewski, an analyst at Forrester Research, says, 'The fundamentals have to take priority. Measurement and data are the only way for marketers to get control of a situation they have completely lost control of. They have to understand what part of the mix is truly working and that takes measurement...Once marketers get control of their measurement and connect the dots with the data, they can really start to do orchestrated branded experiences told in a sequence that makes sense.' (3) Turning up the volume: Audio-driven experiences will become mainstream in 2017. Trevor Guthrie, Co-founder of Giant Spoon, says, 'Giant Spoon believes the rise of voice-based AI - Google Home, Amazon Echo, etc. - will have a profound impact on computing and how consumers interact with technology. The next wave of computing will be driven by voice, and clients need to begin to build a voice strategy for their brands.' (4) Reestablishing trust: Forrester's Majewski says, 'The biggest difference in 2017 is going to be a focus on transparency. But now marketers have gotten much smarter and they can legitimately ask hard questions that they might have let pass before. They will really dig into the numbers from agencies and platforms - they are not going to let things slide.' (5) A clearer picture for digital video: AKQA's Symonds says, 'As video becomes untethered from television in terms of its primary investment opportunity or most likely viewing occasion, we believe it will continue to have exciting emerging opportunities in and around the space including augmented and virtual reality, 360 video, live video, programmatic innovations, etc.' (6) Social pivots back to sharing: David Song, MD at Barker, says, 'It will no longer be about paid, earned, and owned social but rather, how a consumer engages with a brand through its social channels. Social channels are and will continue to become more important than client websites.' Epsilon's Edwards says, 'Marketers will need to shift their strategy from one of personification of the brand to a seamless experience that is about simplifying and predicting needs while also empowering consumers to create their own stories.' (7) Cleaning up the landscape: Anna Bager, SVP and GM of mobile and video at Interactive Advertising Bureau, says, 'The days of static display banners are numbered. Consumer expectations for rich, relevant ad and content experiences are growing.' Gabe Weiss, digital experience and transformation leader at SapientNitro, says, 'I feel like there's been a significant maturation of understanding within leadership that the old-normal approaches no longer work. They have bought into designing approaches that work for their brand and for their customers. They will be more committed to delivering their messaging in all forms of content and fragmented channels to make an impact. They will offer engaging and unique experiences and not just yell at their audiences.' (8) Getting the message: IAB's Bager says, 'In the U.S., the rapidly evolving messaging space represents a tremendous opportunity beyond social media platforms to engage with consumers in a native way.' (9) Mobile evolves into people-based marketing: Kurt Hawks, SVP of cross-device and video, at Conversant, says, 'Additionally, as the digital and physical worlds continue to converge, a focus will be placed on the intelligent and responsible use of location data to better understand and anticipate consumer needs and track in-store visits. Mobile will finally evolve from a device to a set of behaviors that inform people-based marketing.' Giant Spoon's Guthrie says, 'We're finally starting to see UIs truly built for mobile instead of just converting what we're used to on desktop. I don't simply mean 'make it vertical' or 'make it short and snackable.' A few companies are completely reworking the structure - not just the details of the content pieces.' (10) Looking towards a post-broadcast, post-digital future: Giant Spoon's Guthrie says, ' The digital media bubble will pop this year. Media will bifurcate into massive networks that roll up many properties for scale and synergy or niche publications charging premium prices based on the strength of their brand. Media's middle class of independent venture-backed digital publishers will either get acquired or fold.' Jeff Liang, Chief Digital Officer at Assembly, says, 'Digital marketers can no longer think inside the box to reach and engage with digital consumers effectively. They must quickly adapt to how audiences are using new forms of digital media to avoid getting lost in the sea of change.' Read on...
Mohammad Anas Wahaj | 02 dec 2016
The rising tide of mobile devices brought with it the deluge of apps. As of June 2016, there were an overwhelming 4.2 million apps available on both the Google Play Store and Apple App Store. For an app to stand out among such a crowded app-place is not an easy task. Dima Rakovitsky, Founder and CEO of ROKO Labs, shares the following best practices for an aspiring app inventor - (1) Know Your Audience: Diligently figure out who will use the app and what problem will it solve; Focus on customer aesthetics based on the platform (iOS or Android) they use and design accordingly. (2) Validate Before You Build: Research the competitive market; Do customer surveys; Draw user flows; Professionally design the app and make a clickable prototype; Share it with potential users and seek suggestions and feedback. (3) Marketing And User Acquisition Plans: Make sure app has viral components; Create a marketing strategy supported with strong tactics; Have a marketing and advertising budget. (4) Make a Positive First Impression: It is key to acquiring and retaining users; Have a well-designed and memobrable app icon with short engaging description; To reduce churn rates, make sure your app is fast, intuitive and allows anonymous usage. (5) Easier is Always Better: Keep your app simple and accessible to everyone; Have understanding of UI (User Interface) and UX (User Experience). (6) Consistency Is Key: The app should look and feel cohesive; Have unified color scheme and consistent typography; Make sure your app takes advantage of the unique features and norms of each mobile platform, but still coordinates with your website. Read on...
Mohammad Anas Wahaj | 31 oct 2016
45% of increase in jobs has been recorded in the creative economy since 1997 and it made upto 2.6 million jobs in total. Web design demands creativity, attention to detail, and practice. To observe and understand the work of successful designers and learn from it can help budding designers to master the art of web design. Here are some ways to enhance web design skills - (1) Avoid slideshows and carousels: They provide more information than what visitors can absorb; Offer a concise value proposition, particularly on homepage; Provide meaningful and relevant content. (2) Simplify the navigation through your design: Complex website with too many options can be counterproductive; Uncrowd your sidebar and header; Minimize dropdown menus; Be mobile-friendly. (3) Use a sketchbook: Assists during brainstorming and helps to organize design process better. (4) Try the squint test: Continuous staring at screen harms visions, take a break and view the design with partially closed eyes. Squint few times, and the prominent aspects of the design will be clearly visible; Provides clarity on website's focal points and sections that are to be highlighted. (5) Black, white and gray should be your starting point: Beginning with shades of gray and then adding colors helps to create a website that lets user focus on the crucial aspects of the site; Also helps to prevent from overdesigning a page. Moreover, technology facilitates creativity and helps design better websites through following ways - Seamless integration; Breaking down barriers; Creative alliances; Informational accessiblity; Advanced graphic tools; Expert feedback; Low cost of failure; Massive marketing platform; Adapt to survive; Percolation of creativity. Read on...
Mohammad Anas Wahaj | 30 oct 2016
According to Mapp Digital's whitepaper, 'Consumer Views of Email Marketing', more than 98% of consumers, aged 18-64, check emails at least one to three times a day. The survey for whitepaper included a national panel of 1765 consumers between the ages of 18-64, 70% had a household income of over US$ 35000 and participants were evenly distributed by gender and geographic region. The findings point out the importance of age in receptiveness of email marketing. Nearly 2/3rd (64%) of respondents aged 55-64 said that they will delete email, as opposed to 38% of 18-24 year-olds. 91% aged 18-24, and 83% aged 25-34 said that they use smartphones to view emails. It suggests that for effective email marketing, optimize for smartphones. Mike Biwer, CEO of Mapp Digital, says, 'Email marketing is still very relevant to brands, specifically for the hard-to-reach 18-34 year-old audience. The survey results suggest that this group of consumers are engaging with fewer brands on a more intimate level. Millennials and Gen Y are strong audiences for email marketers, but now more than ever, the email marketing experience needs to cater to what they want and how they want it.' Read on...
Email marketing still vital for targeting young US consumers
Mohammad Anas Wahaj | 29 oct 2016
Conflicts and wars, apart from taking human lives, causing destruction and displacing ordinary people, also disturbs affected children's educational future and creates regional human resources imbalances. The ongoing Syrian Civil War has led to an estimated quarter-million young people getting deprived of college education. Gordon Brown, former Prime Minister of UK and currently UN Special Envoy for Global Education, explains collaborative role of charities, philanthropists and nonprofit foundations to overcome educational deprivation of displaced students. He advocates the need of realizing the potential of social enterprises to fill the gaps in global education. He says, 'With 260 million children not in school worldwide, education needs more champions to match the enthusiasm of advocates in, say, the global-health and environmental movements. There is more room for innovation in education than in any other international-development sector, especially as digital technologies and the Internet become more accessible even in the world's poorest regions.' He shares how Catalyst Trust for Universal Education, an education focused social entperise founded by former New York University President John Sexton, is helping out in global education efforts. Catalyst Trust participates in PEER (Platform for Education in Emergencies Response) project intended to connect college-ready Syrian refugees with refugee-ready colleges. Explaining the future of PEER project, he comments, 'In time, PEER will serve as a conduit to higher education for displaced students worldwide, and it will cater to all education levels, by providing web-based information, points of contact, and much-needed counseling and support.' He advocates support to social startups like Catalyst Trust, that are working on various aspects of education globally. He encourages education reformers to learn from pioneering work of Sir Ronald Cohen on social-impact investing. He cites some specific pilot projects that individuals and organizations can support to make a difference in education - help refugee students in their education; human-rights education to determine how school curricula can best cultivate inter-faith understanding; help the two million students who are blind or visually impaired, and whose educational needs have long been neglected. With new technology, we can now leapfrog the 150-year-old braille system and instantly render text into audio recordings, making all types of learning materials accessible to the visually impaired. Mr. Brown concludes, 'For anyone who cares about education, our task is clear: to furnish millions of poor people, especially in the remotest parts of the world, with the innovations they need to transform and improve their lives through learning. As the Catalyst Trust intends to show, a little social enterprise goes a long way.' Read on...
Mohammad Anas Wahaj | 27 sep 2016
Patient focused care delivery driven by technological advancements is bringing transformations in healthcare ecosystem. Experts in a panel discussion 'Future of Health Care: Technology Innovations' shared their views on high level technology that has been in use in Pittsburgh (USA) as biotechnology, informatics and medicine are used to create a more responsive system for both consumers and health providers. Dr. Rasu Shrestha, Chief Innovation Officer and EVP of UPMC Enterprises, said, '...we'll go with a 'best of breed' approach, solutions that work best toward specific ends and, while doing so, invest in interoperability, or making those systems talk to each other. This was 10 years ago. No one else was doing this; this was before 'interoperability' became the buzzword that it is today in the industry.' According to Prof. Don Taylor, Assistant Vice Chancellor of University of Pittsburgh, 'The future of health care coordination rests, in part, with analytics, the ability to make data useful in the same way companies like Amazon and Netflix are able to suggest what movies to watch or what products to buy.' Ellen Beckjord of UPMC Health Plan, while describing the current state of digital health information, used the analogy of the cookbook that contains unorganized list of all ingredients that are disaggregated from recipes. She said, 'Just because it's integrated and all in one place doesn't mean it's actionable.' Kim Jacobs, VP of consumer innovation for UPMC Health Plan, said, 'Close to 60% of UPMC's telemedicine encounters led to emergency room avoidance.' According to Prof. Steven Handler of University of Pittsburgh's School of Medicine, 'Telemedicine increases access to qualified professionals and reduces variability of care. It hits the sweet spot of medical devices, informatics and clinical medicine.' Read on...
Pittsburgh Business Times:
Analytics key to future of health care coordination, panel says
Author: Lydia Nuzum
Mohammad Anas Wahaj | 17 sep 2016
Researchers from Stanford University [Po-Chun Hsu, Alex Y. Song, Peter B. Catrysse, Chong Liu, Yucan Peng, Jin Xie, Shanhui Fan, Yi Cui] have developed a low-cost, plastic-based textile that, when woven into clothing, has the ability to keep the body cool more efficiently as compared to the natural or synthetic fabrics that are used today. The research was published in journal 'Science' titled, 'Radiative human body cooling by nanoporous polyethylene textile'. According to Prof. Yi Cui of Materials Science and Engineering, 'If you can cool the person rather than the building where they work or live, that will save energy.' The new material cools by letting perspiration evaporate through it, as fabrics normally do. But the other most innovative characteristic of the material's cooling mechanism is that it allows heat that the body emits as infrared radiation to pass through the plastic textile. Prof. Shanhui Fan of Electrical Engineering says, '40-60% of our body heat is dissipated as infrared radiation when we are sitting in an office. But until now there has been little or no research on designing the thermal radiation characteristics of textiles.' Researchers engineered the cooling material by blending nanotechnology photonics and chemistry to give polyethylene, the material used as kitchen wrap, a number of characteristics desirable in clothing material. It allows thermal radiation, air and water vapor to pass right through, and it is opaque to visible light. Prof. Cui says, 'If you want to make a textile, you have to be able to make huge volumes inexpensively.' According to Prof. Fan, 'This research opens up new avenues of inquiry to cool or heat things, passively, without the use of outside energy, by tuning materials to dissipate or trap infrared radiation.' Read on...
Stanford engineers develop a plastic clothing material that cools the skin
Author: Tom Abate
Mohammad Anas Wahaj | 03 sep 2016
Multidisciplinary team of researchers lead by Prof. Amin Salehi-Khojin from University of Illinois at Chicago (UIC) have engineered a process through a solar cell to mimic plants' ability to convert carbon dioxide into fuel, a way to decrease the amounts of harmful gas in the atmosphere and produce clean energy. According to Prof. Salehi-Khojin, 'The artificial leaf essentially recycles carbon dioxide. And it's powered entirely by the sun, mimicking the real photosynthesis process. Real leaves use the energy from the sun and convert carbon dioxide to sugar. In the artificial leaf that we built, we use the sun and we convert CO2 to (synthetic gas), which can be converted to any hydrocarbon, like gasoline.' Describing the process Prof. Salehi-Khojin said, 'The energy of the sun rearranges the chemical bonds of the carbon dioxide. So the sun's energy is being stored in the form of chemical bonds, which can be burned as fuel...Scientists around the world have been studying carbon reduction, as this type of reaction is called, for years.' Prof. Nathan Lewis of California Institute of Technology, who has been studying solar fuels and artificial photosynthesis for more than 40 years, says, 'UIC's development is only a small piece of an eventual solar fuel product that can be widely implemented. There's a lot of steps that need to occur to envision how these things would translate into a commercializable system, but it's a step for building a piece of a full system that may be useful.' Prof. Michael R. Wasielewski of Northwestern University comments, 'UIC's development could push renewable energy technology forward.' The research, 'Nanostructured transition metal dichalcogenide electrocatalysts for CO2 reduction in ionic liquid', was recently published in journal 'Science'. UIC News Center website (news.uic.edu) provides the following information about co-authors and collaborators of this research - Amin Salehi-Khojin, Mohammad Asadi, Kibum Kim, Aditya Venkata Addepalli, Pedram Abbasi, Poya Yasaei, Amirhossein Behranginia, Bijandra Kumar and Jeremiah Abiade of UIC's Mechanical and Industrial Engineering Department, who performed the electrochemical experiments and prepared the catalyst; Robert F. Klie and Patrick Phillips of UIC's Physics Department, who performed electron microscopy and spectroscopy experiments; Larry A. Curtiss, Cong Liu and Peter Zapol of Argonne National Laboratory, who did Density Functional Theory calculations; Richard Haasch of the University of Illinois at Urbana-Champaign, who did ultraviolet photoelectron spectroscopy; José M. Cerrato of the University of New Mexico, who did elemental analysis. Read on...
UIC researchers develop artificial leaf that turns CO2 into fuel
Author: Ally Marotti
Mohammad Anas Wahaj | 31 aug 2016
Technology-driven transformations are clearly visible in human resources management. HR experts from Forbes Human Resources Council share their views regarding five areas where technology is impacting to make human resource practices more effective and efficient - (1) Digital Interviews Save Time And Money: Rohit Paul of Academy For Urban School Leadership, says, 'Digital interviewing allowed candidates to use whichever technology they preferred - phone, tablet or laptop - to record their responses and provided screeners with an opportunity to review on their own time. It saved my team hundreds if not thousands of hours.' (2) Everyone Can Connect Through Social Media: Ben Martinez of HireVue, says, 'Social media opened doors for human resources professionals years ago, allowing us to be more open and to connect with people in a different way...we use live-streaming apps like Periscope or Facebook Live for big meetings or Snapchat to share stories of our workdays.' (3) Paper Records Are Now Digital: Sarah O'Neill of Digital Trends, says, 'Technology has allowed everything from new hire paperwork to cases of discrimination to be easily trackable by including date/time stamps and reminders to help keep never-sleeping HR departments on track.' (4) More Focus Can Be Placed On Relationship Building: Angela Nguyen of Ad Exchange Group, says, 'With technology greatly helping to streamline (basic HR tasks)...professionals can now spend more time on what humans do better than machines. They can keep their ears to the ground, analyze what motivates employees, ensure that values from leadership align with the culture of the company, and refine ways to develop stronger and happier teams.' (5) Geographical Boundaries Are Eliminated: Sabrina McGrail of Techstars, says, 'It's now entirely possible to have a global team and talent pool...alignment to our values is stronger than it's ever been. That wouldn't be possible without tools like Slack and advanced video conferencing.' Read on...
Five Ways Technology Is Impacting HR For The Better
Mohammad Anas Wahaj | 26 aug 2016
Businesses work in ever changing environment and they have to effectively adapt to it for survival and success. Continuous learning and knowledge seeking approach can help owners and employees safeguard their business's future. Nowadays, with technology-enabled knowledge and learning available all the time online, they don't even have to leave their work and can get it whenever they have time. Flexibility and accessability are the strengths of online education. Currently, with a number of online initiatives by many education providers, the range of learning modules available in a number of diverse fields have multiplied. The choice is in the hands of the learner and acquiring new skills is just a click or tap away. Virtual Learning Environments (VLEs) provide courses on various topics of business, management, technology etc, and students can submit coursework, receive feedback and marks, and participate in duscussion forums with mentors and peers. Synchronised teaching allow students and teachers to connect and communicate in real-time from different locations. MOOCs have made massive progress since 2008, when they were first launched. Many traditional education providers have MOOCs as part of their online strategy. MOOCs incorporate various elements like forums, social networks, blogs, videos and written materials as part of their learning environment. With continuing advancements in communication technologies, MOOCs will also improve and transformation will also happen in their business model. Latest concept under research in online education is MiRTLEs (Mixed Reality Teaching and Learning Environments). The emphasis here is to enable students to virtually join a lecture through webcam. As the research in online education continues, there will always be availability of better learning environments that fulfil the needs of business owners and their employees. Read on...
Mohammad Anas Wahaj | 20 aug 2016
Social media provides ease of connecting and sharing information with ones network and communities. Peer-to-peer (P2P) fundraising works towards bringing the supporters and their networks together for financial contributions. Social media can be an effective tool to reach donors and networks to fulfil nonprofit's fundraising goals. Following 8 strategies can be utilized to successfully implement social media into P2P fundraising campaign - (1) Optimize online components - Ensure that all fundraising pages are functional, user-friendly and mobile responsive; WHY: Strong online fundraising gives a positive signal to supporters. Social media is an extension of online fundraising. Having a strong online background is needed to support individual fundraisers that may lack technological expertise; WHAT: A clear, straightforward, and simple fundraising page. A platform that allows individual fundraisers to create their own giving pages. Active social media accounts. (2) Tell a cohesive, simple story - Telling a story about the recipients of your aid is the perfect way to engage with social media while reaching your donors; WHY: Compelling stories add value to your nonprofit. They connect people to people, generating an emotional response that can lead to action; WHAT: An individual or a community to focus your story. An interview with your chosen subject. An accompanying photo. A short, postable format. (3) Use a multimedia approach - Pictures, videos and sound, capture our attention. They offer the user a diverse, vivid experience, one that can connect supporters more directly to the cause; WHAT: High-quality content. A posting schedule. (4) Strategize for each platform - Nonprofits often post the same content to each site with little adjustment. For maximum effectiveness the approach should differ for each platform; WHY: Different social media platforms offer different opportunities for engagement, and likewise, different opportunities to reach your donors in meaningful ways; WHAT: Hashtags. Character-limit copy. The right language. Specific calls to action. (5) Post, share, tag, and like - Active social media presence gives positive signals. It also helps in tracking the online conversations regarding the campaign; WHY: Liking and sharing supporters' fundraising milestones and accomplishments shows supporters that you're engaged with their work and appreciate what they've done for your mission. Posting the campaign's success at regular intervals inspires individual fundraisers to keep working toward long-term goals; WHAT: A social media coordinator. Tracking tools. The rules of operation. (6) Set goals for your fundraisers - Set goals in a way inspires your supporters and anyone who stumbles upon your campaign; WHY: Clearly displayed goal will show the supporters the level of progress they have made and how much more is needed. Similarly, an individual goal establishes each individual fundraiser's role in the campaign. Setting clear goals is the only way for your supporters to meet your expectations; WHAT: Fundraising metrics. Fundraising thermometers. Integrate fundraising goals into user-friendly pages for clear communication at different stages. (7) Provide toolkits to supporters - Right materials and tools helps to keep message consistent and clear for supporters and their networks; WHY: Providing toolkits helps supporters create the most effective tasks. Provide templates to easily relay the message; WHAT: Suggested copy. Images. Suggested posting schedule. Background information. (8) Generate friendly competition - Needed to push the campaign reach its goal within time and even go beyond its goal; WHY: Competition inspires to work effectively with vigour. It's easy for family and friends to get caught up in the fun and donate more to see their own reach the goal and get on top; WHAT: Leaderboards. Badges. Recognition. Read on...
8 Social Media Strategies for Nonprofit Peer-to-Peer Fundraising
Author: Abby Jarvis
Mohammad Anas Wahaj | 12 aug 2016
Team of multidisciplinary researchers from Case Western Reserve University (USA) [Victoria Webster; Roger Quinn; Hillel Chiel; Ozan Akkus; Umut Gurkan; Emma L. Hawley; Jill M. Patel; Katherine J. Chapin], have created a 'biohybrid' robot by combining sea slug materials with 3D printed parts, that can crawl like sea turtle. Scientists suggest that in future, swarms of biohybrid robots could be released for such tasks as locating the source of a toxic leak in a pond that would send animals fleeing. They could also be used to search the ocean floor for a black box flight data recorder, a potentially long process that may leave current robots stilled with dead batteries. According to Ms. Webster, PhD student and lead researcher, 'We're building a living machine - a biohybrid robot that's not completely organic - yet. For the searching tasks, we want the robots to be compliant, to interact with the environment. One of the problems with traditional robotics, especially on the small scale, is that actuators - the units that provide movement - tend to be rigid.' Researchers also explain that if completely organic robots prove workable a swarm released at sea or in a pond or a remote piece of land, won't be much of a worry if they can't be recovered. They're likely to be inexpensive and won't pollute the location with metals and battery chemicals but be eaten or degrade into compost. Read on...
think - CWRU Blog:
Researchers build a crawling robot from sea slug parts and a 3-D printed body
Author: Kevin Mayhood
Mohammad Anas Wahaj | 28 jul 2016
Packaging is an important component of product handling, logistics, advertising, marketing and selling. There are variety of materials that are currently in use for packaging. Environmental challenges arise due to the waste generated through discarded packagings. The packaging industry is exploring better materials that can reduce environmental footprint. In spite of scientific breakthroughs in developing new packaging materials, there are issues related to their performance and price, inhibiting their mass adoption and usage. Bryan Shova, packaging designer and industrial design director at Kaleidoscope, explains sustainability aspects of packaging. He says, 'I dream of the day when material science and manufacturing can deliver on the promise of zero environmental impact, high performance, premium finish and low costs.' He explains, 'The viability of true sustainability is a complex economic challenge, and the ugly truth is that few consumers, brand owners or municipalities are willing to pay the premium price for cutting-edge sustainable packaging solutions. True solutions will come through "systems thinking" that requires the material supplier, manufacturer, retailer, consumer and the municipality to share in the premium costs and labor required to design, collect and recycle packaged materials.' He provides 10 principles for designing sustainable packaging - (1) Start with commodity materials that are commonly recycled. (2) Design the package from a single material. (3) Focus on the product-to-package ratio. (4) Design for assembly at the point of manufacture. (5) Avoid gluing and laminations. (6) Design for distribution. (7) Eliminate secondary and tertiary packaging when possible. (8) Design for disassembly. (9) Clearly mark the materials on the packaging components. (10) Use Lifecycle Assessment. Read on...
10 ways to design sustainable packaging with intent
Author: Bryan Shova
Mohammad Anas Wahaj | 25 jul 2016
Prof. Henry Chesbrough of University of California at Berkeley, coined the term 'Open Innovation' in his book "Open Innovation: The New Imperative for Creating and Profiting from Technology" that was published on 2003. According to website OpenInnovation.net, 'Open Innovation is a paradigm that assumes that firms can and should use external ideas as well as internal ideas, and internal and external paths to market, as the firms look to advance their technology.' Organizations are now more commonly adopting open innovation. As Prof. Chesbrough suggested in his research few years ago that nearly 80% of organizations were already dabbling with open innovation in some form or other. In 2015, Carlos Moedas (European Union's Commissionar for Research, Science and Innovation), outlined the goals for his organization as 'Open Innovation, Open Science and Open to the World'. Recently EU published a paper to highlight its commitment to an open and transparent approach to innovation and related policy initiatives. In terms of supporting open innovation throughout Europe, the EU's focus is in four key areas - PUBLIC SECTOR: By providing a regulatory framework that supports and incentivizes open knowledge and cooperation; FINANCIAL SECTOR: By ensuring that innovation-friendly funding is available; INNOVATIVE BUSINESSES: By reducing market fragmentation throughout Europe to help companies commercialize their work; ACADEMIA: By supporting the development of co-creation capabilities and the ease with which research finds its way into business. Supporting 'Open Science' is a key part of the EU's desire for more effective and open innovation as it facilitates the free movement of knowledge throughout the continent. In this regard, EU is focusing efforts in five key policy areas - Fostering and creating incentives for open science; Removing barriers to open science; Mainstreaming and further promoting open access policies; Developing research infrastructures for open science; Embedding open science in society as a socio-economic driver. The final component of EU's open innovation strategy is to foster international cooperation in research and innovation. Horizon 2020, is one such program in the direction of making open science a norm globally. Moreover, international cooperation is key to tackle issues like climate change, driverless technology etc. The paper concludes, 'Science and innovation are global endeavours and researchers should be able to work together smoothly across borders, particularly on large-scale common challenges. The strategic approach to EU international cooperation aims to develop common principles and adequate framework conditions for engaging in cooperation.' Read on...
Open Innovation, Open Science And Open To The World
Author: Adi Gaskell
Mohammad Anas Wahaj | 04 jul 2016
Team of researchers from IIT-Madras (India) and University of Nebraska at Lincoln (USA), are developing an ingestible capsule, that can stay in human body for close to a week, with sensors that will take readings of an individual's calorie intake, that can eventually help in diagnosis of diseases like cancer and permit sustained delivery of drugs. According to Prof. Benjamin Terry of UNL, 'The capsule, made of biocompatible materials, works like a parasite by latching on to the intestinal wall.' The sensors communicate their readings to an external device through low-intensity radio waves. Prof. P. V. Manivannan of IIT-M, says, 'The device is kept a metre away from the body. We use only low intensity waves that don't harm the body.' According to experts, biosensors could help monitor factors that influence digestive health. Prof. Terry adds that the mechanism could also serve as a long-term vessel for capsule endoscopes, the ingestible pill-shaped cameras that permit physicians to record images of the gastrointestinal tract. Read on...
The Times of India:
From IIT-M - Capsule in body to count calories, diagnose cancer
Author: Ekatha Ann John
Mohammad Anas Wahaj | 20 jun 2016
Designers need continuous flow of creative ideas and motivation in their work. Sometimes they reach a state of creative block when they lack internal motivation and inspiration to generate ideas. In such situations an external source of inspiration would be of assistance. Following are 8 online resources for designers that can provide the spark of creativity and rekindle inspiration - (1) Designspiration: A design portal that has architecture, typography, illustrations and print. Features the work of global artists and innovators. (2) Dribbble: A hub for creatives to connect, share and inspire one another. Includes typography, website design, logos, illustrations and graphics. Designers can also be hired through the site. (3) Awwards: Recognizes best designed website from around the world. Jury comprises of renowned designers, bloggers and agencies. It rates websites and gives score comprised of different elements, including creativity, design, content and usability. (4) Siteinspire: Has some of the best filtering of any design portal. Can choose from multiple categories, and follow designers and their work. (5) Smashing Magazine: Includes editorial and professional resources for designers and developers. Have blogs from designers. (6) The Best Designs: Includes web design works of best designers. Helps find, connect with and share work with other designers. (7) Behance: Have archives of graphic design, photography, interactive design, art direction, illustration and more. (8) Adobe Kuler: As color is one of the most important aspect of design, Adobe Kuler can help one share, create and browse color schemes from designers and users around the world. Read on...
Business 2 Community:
8 Incredible Online Resources for Creative Design Inspiration
Author: Brittney Ervin
Mohammad Anas Wahaj | 03 jun 2016
Creativity and innovativeness are some of the most sought after skills and qualities that are required in all types of industries. These abilities keep the wheel of businesses and organizations running, and stay competitive. Fast Company developed a list of 100 most creative and innovative professionals for 2016. The list includes individuals from 13 countries and has 50% representation of women. Here are selected few in MARKETING, BRANDING, ONLINE COMMUNITIES, MEDIA and ENTERTAINMENT (The numbering is retained as in the original list) - (1) Lin-Manuel Miranda (Composer, Lyricist & Performer. Rap Musical 'Hamilton'): For making history in entertainment. (2) Divya Nag (Head of ResearchKit and CareKit, Apple): For moving Apple into the doctor's office. (3) Jill Soloway (Writer, Director, Producer at Topple, Amazon Studios): For televising the revolution. (4) Jean Liu (President, Didi Chuxing): For building China's biggest ride-sharing business at breathtaking speed. (5-6) Maria Grazia Chiuri and Pierpaolo Piccioli (Co-Creative Directors, Valentino): For turning a storied fashion house into a US$ 1 billion juggernaut. (7) Cindy Holland (Vice President of Original Content, Netflix): For offering Netflix viewers a lot more to binge on. (10) Amit Agarwal (VP and Country Manager, Amazon India): For extending Amazon's reach, one vendor at a time. (12) Katie Nolan (Host of Sports-Comedy Show Garbage Time): For shaking up sports. (13) Mark Fields (President and CEO, Ford): For steering Ford in a more adventurous direction. (15) Carlos Mario Rodriguez (Director of Global Agronomy, Starbucks): For keeping Starbucks and farmers everywhere, full of beans. (17) Rachel Tipograph (Founder & CEO, MikMak): For making infomercials binge-worthy. (18-19-20-21) Sarah Schaaf (Community Director, Imgur), Alex Chung (Founder and CEO, Giphy), Adam Leibsohn (COO, Giphy), Nick Bell (VP of Content, Snapchat): For creating and curating the most clickable content on the Internet. (25) Kakul Srivastava (VP of Product Management, GitHub): For seeing the people behind the code. (27) Baba Ramdev (Founder, Patanjali Ayurved): For disrupting India's US$ 49 billion consumer packaged goods market. (28) Martin Lotti (VP, Global Category Creative Director, Nike): For stretching Nike in new directions. (29-30-31) Will Ruben (Product Manager, Facebook), Laura Javier (Product Designer, Facebook), Jasmine Probst (Content Strategy Manager, Facebook): For seizing the moments through Facebook Moments photo app. (35) Sara Wallander (Concept Designer, H&M): For putting a new face on H&M through eco-conscious beauty products at low cost. (37) Kathleen Kennedy (President, Lucasfilm): For restoring the Force to "Star Wars". (38) Dylan Field (Co-founder & CEO, Figma): For redrawing digital design. (39) Alex Wolf (Founder & CEO, BOSSBABE Inc): For leading a millennial girl gang. (40) Chance The Rapper (Musician, Chance The Rapper): For generating music that's priceless. (41) Jennifer Bandier (Founder, Bandier): For turning leggings into art. (42) Dani Rylan (Founder & Comissioner, National Women's Hockey League): For giving women a shot at a professional sport. (43) Jill Szuchmacher (Director, Google Fiber Expansion, Alphabet): For shaking up the hidebound business of broadband. (44) Zainab Salbi (Host of The Nida'a Show): For being a voice of change and foster frank communication in the Middle East and North Africa. (45-46) Abby Schneiderman and Adam Seifer (Co-founders and Co-Chief Executives, Everplans): For helping us make arrangements through a mobile-optimized consumer platform to build a digital vault of everything. (47) Chris Young (SVP & GM of Intel Security Group, Intel): For expanding Intel's arsenal through products with focus on bettering customer's security infrastructure. (50) Quincy Delight Jones III (CEO, WeMash): For fostering harmony between mashup artists and copyright holders. (51) Jeff Turnas (President, 365 by Whole Foods Market): For lowering the grocery bill. (52-53) Heben Nigatu (Social Producer, The Late Show with Stephen Colbert), Tracy Clayton (Co-Host, Another Round, BuzzFeed): For mixing comedy with commentary. (55) Adam Grant (Professor of Management and Psychology, The Wharton School, U. of Pennsylvania): For pinpointing the secrets of success. Author of the book 'Originals: How Non-Conformists Move the World'. (60) Ryan Coogler (Director, Marvel Studios): For being a knockout filmmaker. (63) Emily Oberman (Brand Designer & Partner, Pentagram): For giving Snoop's product line some California cool. (64) Amy McDonough (VP, FItbit Wellness, Fitbit): For bringing exercise to the enterprise. (65) Neha Narkhede (Co-founder & CTO, Confluent): For teaching businesses to read Kafka. (66) B. J. Novak (Co-founder, Li.st): For putting everything in order. Allowing people to create and share content in the form of list on Internet. (69) Ricardo Vice Santos (Co-founder and CEO, Roger): For being a fresh voice in messaging. Lets users exchange recorded sound snippets. (71) Ivan Askwith (Founder, Askwith & Co.): For knowing how to get fans more of what they want. Specializes in community building and crowdfunding projects that empower fans. (76) Susan Salgado (Managing partner, Hospitality Quotient): For spreading hospitality. (80) Asako Shimazaki (President, Muji USA): For importing the cult of Muji, Japanese housewares brand, to the United States. (81) Cassidy Blackwell (Brand Marketing Lead, Walker & Company Brands): For combining razor-sharp storytelling with product marketing. (82-83) Caitlin McFarland and Emily Gipson (Co-founders, ATX Television Festival): For getting television fans off the couch. (84) Nicole Van Der Tuin (Co-founder and CEO, First Access): For turning mobile phone payments into credit histories. (91) Kamasi Washington (Jazz Saxophonist, Kamasi Washington): For breathing new energy into jazz. (94) Moj Mahdara (CEO, Beautycon): For seeing beyond the cosmetic. (96) Sally-Ann Dale (Chief Creation Officer, Droga5): For energizing brands. (98) Ahmed Abdeen Hamed (Research Assistant Professor, University of Vermont): For discovering drug links in hashtags through computer program that data mines social media. (100) Lilly Singh (Entertainer, YouTube): For creating a unicorn business. Read on...
Mohammad Anas Wahaj | 30 may 2016
As the need for intensive and intermediate care increases, the hospitals must have spaces that can fulfil the requirement. The multi-organizational collaborative EVICURES project at Seinäjoki Central Hospital in Finland was undertaken to develop a new design model for future intensive and intermediate care needs. The result of research conducted by VTT Technical Research Centre of Finland on evidence-based design (EBD) and user orientation were applied to design work. Currently, there are no ICUs with single patient rooms in Finland. According to Kari Saarinen, Project Manager of the EVICURES project and Chief Physician at ICU of Hospital District of South Ostrobothnia, 'The international trend is that the need for intermediate care in particular is increasing. More and more demanding methods are being used for treating patients, and the share of elderly patients is increasing.' Regarding the project, he adds, 'The operations will be more cost-efficient and of higher quality, when the equipment and nursing staff are concentrated into one place. We also expect the solution to have remarkable effects on patient healing.' The hospital staff, management, patients and their families, the hospital district, and other cooperation partners participated in the design work. Tiina Yli-Karhu, Design Coordinator at Hospital District of South Ostrobothnia, says, 'A user-oriented approach was an essential foundation for the whole project. This way we can all together make the major change about to happen easier, when the nursing staff is moving from facilities for multiple patients to working alone in single rooms.' Using the Human Thermal Model tool, VTT performed questionnaire studies and measurements to evaluate the individual thermal sensation and comfort of both the staff and patients, that were utilized in HVAC design. Seinäjoki University of Applied Sciences used CAD methods to model a virtual space in accordance with the architectural drawing, which VTT utilised for improving user-friendliness. From this 3D model, VTT developed a Unity3D game for computer and tablet, allowing the staff to move around in the ICU facilities virtually and to experience realistic interactive care situations in the new working area in advance. Finland's first single-patient intensive and intermediate care and cardiac unit designed in accordance with this model will become operational in 2018. Read on...
VTT Research News:
A new treatment room design model for future hospitals
Author: Nykänen Esa
Mohammad Anas Wahaj | 28 may 2016
Technology continues to transform healthcare in a substantial way. Digital health expansion is visible and growing as technology infrastructure is getting better. Ryan Beckland, Founder and CEO of Validic, explains that optimizing the full potential of digital health will be the key to real progress, and building strong infrastructure to support patient engagement and data exchange capabilities will help make sustainable changes to care delivery and to achieving the full transition to value-based care. He predicts four major trends for 2016 - (1) Patients' expectations for care and care delivery are changing, and will force the industry to change: Patient expect accessability, affordability and better experience; Seek digital services. (2) We are going to see the evolution and increased sophistication of remote clinical technology: Advancements in wearables as sensors detect new data points; Digital therapies in the form of ingestibles and implantables; Platforms and applications are becoming smarter tools for consumers; Consumer empowerment through analytics and valuable health information. (3) Providers are going to begin seriously tackling long-standing interoperability and data access challenges: More investments in infrastructure for better connected systems. (4) There is going to be a shift in payment models to drive an outcome-based healthcare economy: Prevalent fee-for-service will transition to reimbursement for value instead of volume. Read on...
Healthcare Innovation and the Four Key Digital Health Trends Expected for 2016
Author: Ryan Beckland
Mohammad Anas Wahaj | 24 may 2016
Altimeter Group's April 2016 report, 'The Race Against Digital Darwinism: Six Stages of Digital Transformation', defines 'Digital Transformation' as, 'The realignment of, or new investment in technology, business models, and processes to drive new value for customers and employees to effectively compete in an ever-changing digital economy.' According to Brian Solis, an analyst at Altimeter, 'Many conversations around digital transformation are focused on the IT side, and technology does play a big role, but there's a human side of the story and it's driven by the customer experience.' He explains that most digital transformation happens without top leadership, and it actually develops from the middle of the organization, from change agents, who act as lawyers, cheerleaders, and politicians, as they have to gather evidence, rally everyone together, and convince people to work together. The report provides six stages for digital transformation - (1) Business As Usual: Digital is present but not prioritized; Leadership is change resistant; Roadmap focuses on technology, not customer experience; Customer strategies and processes are siloed; Teams are not collaborating. (2) Present and Active: Occurence of early adopters experimenting with new technologies; Teams operating independently; Focus on customer experience starts to develop; Change agents are present and engage with colleagues to share latest digital trends. (3) Formalized: More collaboration happens between change agents and early adopters; Decision making driven by data, analytics and insights starts; Conversations revolve around customer experience, digital vs traditional; Need for formal vision regarding digital transformation and executive sponsorship for it; Education and training for digital begins. (4) Strategic: Most parts of the organization are now aware of digital transformation efforts and mapped processes; They start to get streamlined; Change agents become prominent; Role of CDO (Chief Digital Officer) or CCO (Chief Customer Officer) emerges; Data and analytics become more important; More collaboration is visible; Digital investments become ROI focused. (5) Converged: Digital efforts converge and get streamlined; Customer experience efforts now influence all processes; Change agents become leaders; Top leadership gets actively involved in digital transformation; Governing body is established to oversee changes; More collaboration between IT and customer experience teams. (6) Innovative and Adaptive: Digital transformation and innovation become interwoven into the fabric of the organization; An omni-channel system develops and provides consolidated information on customer data and its effects; New teams and roles evolve that prioritize digital. Read on...
Mohammad Anas Wahaj | 22 may 2016
According to the latest report by PwC, 'Connecting the World: Ten Mechanisms for Global Inclusion', providing internet connectivity to the remaining 4.1 billion people and bringing them online would increase global economic output by US$ 6.7 trillion. It will lift 500 million people out of poverty over five years. The report says that affordability, rather than infrastructure and availability, is the main barrier to internet adoption in most areas. Therefore, the report suggests that improvement of existing technology or even simply installing existing technology in developing nations, will be sufficient to achieve the essential cost reduction. The report was prepared for Facebook, that itself advocates cost reduction through Internet.org project. Facebook's approach of limiting the low-cost access to a subsection of the web, giving access to select sites like Wikipedia and Facebook, termed as 'zero rating', has critics in 'net neutrality' advocates like Tim Berners-Lee, who says, 'I tend to say 'Just say no.' In the particular case of somebody who's offering...something which is branded internet, it's not internet, then you just say no.' On the other hand, Jonathan Tate of PwC argues, 'Facebook's approach is worth it in the long term. While zero rating provides access to a slimmer version of the internet than the full web, it's a crucial stepping stone to full access. The important thing here is to get things moving.' Efforts like Google's Project Loon and Facebook's Aquila, are geared to achieve total connectivity by creating 'disruptive technologies'. Read on...
Connecting everyone to internet 'would add $6.7tn to global economy'
Author: Alex Hern
Mohammad Anas Wahaj | 14 may 2016
As more innovation shifts towards entrepreneurial startups in the pharmaceutical industry, a number of executives are changing their stable big pharma tracks and joining the riskier, but more dynamic and rewarding world of small biotechs. They are somewhat championing the title of the book, 'Small is Beautiful' by E. F. Schumacher, in the pharma context. The shift also seems like a typical case of siding with David and abandoning Goliath in the race for developing breakthrough innovative drugs. Victoria Richon, as vice president of oncology drug development at Sanofi, experienced constant reorganization - teams shuffled, priorities shifted and processes changed - a usual situation at big corporations. After joining as president of a startup, Ribon Therapeutics, she says, 'At a small company, it's so much more about the science, and that's so much more satisfying to me.' The number of such career jumps are on the rise. According to pharma experts, startups have cash and they generate more innovative drugs (64% of drugs approved in 2015 originated from startups - HBM Partners). Graham Galloway of Spencer Stuart says, 'The shift is further fueled by rapid consolidation among the giants, shake-ups inside R&D departments, and succession planning inside big companies.' Some of the other prominent executives who made this big to small move include - Doug Williams, from Biogen to Codiak BioSciences; Don Nicholson, from Merck to Nimbus Therapeutics; Jeremy Levin, from Teva Pharmaceuticals to Ovid Therapeutics. Jackie Bandish, a biotech recruiter, puts it correctly, 'For many of these guys, a small company can be a breath of fresh air.' To compete in such an environment, giants are also modifying their strategies. Some are trying to become more entrepreneurial, others are enhancing their R&D. Moreover, they are also deliberately leaving early scientific research for startups, so that they can make deals later, licencing the drug (Small firms received US$ 5.6 billion in upfront licensing payments in 2014 - BIO.org) or outrightly acquiring the startup. High-risk and high-reward is the mantra for startups. Tony Coles, formerly with Bristol-Myers Squibb and Merck, got a US$ 62 million payout as CEO of Onyx Pharmaceuticals, when it was acquired by Amgen. While former Amgen executive, Terry Rosen, sold his startup Flexus Biosciences within 17 months of its inception for US$ 1.3 billion. According to PwC MoneyTree report, venture capitalists invested a huge US$ 7.4 billion in biotechs last year. But Greg Vlahos, parter at PwC, says that the pace has slowed a bit and expects a funding to top US$ 5 billion this year. Prof. Erik Gordon of Ross School of Business at University of Michigan, being positive on executive moves says, 'If anything, the flow of people to biotech startups may accelerate. because that's where they can make big stuff happen.' Jeff Jonas's motivation to move from Shire to a startup Sage, echoes with the trend. According to him, 'It's the chance to work unfettered - where everyone is rolling in the same direction - and the chance to do something big and unexpected. Who wouldn't want that kind of privilege?' Read on...
Mohammad Anas Wahaj | 11 may 2016
Online education is continuously evolving and over the years have gone through many iterations. In recent years, MOOCs (Massive Open Online Courses) have been trying to change and tranform online education with active involvement of traditional education providers and their expanded reach to global learners. Although, inspite of their popularity with millions of users, providers are still struggling for success as the learner drop-out rates are high. Instructional designers, faculty members and education providers are experimenting with improvements in learning design environments to provide better value to learners. Prof. Curt Bonk of Indiana University is the author of the book, 'The World is Open', and conducts research in the field of self-directed open learning environments and online motivation. According to him, 'The MOOC is just one idea of many that are causing us to reflect on changes in higher education today. There are a lot of derivatives of MOOCs, and there will continue to be more. Community-building, sharing and peer support are three key aspects of success in building new types of course experiences.' In a video chat hosted by consultant and futurist Bryan Alexander, Prof. Bonk shares his own online learning experiences, his research and explores trends in the design of open courses. He says that in future, the majority of learning is going to be informal and self-directed. But government is still emphasizing on traditional education and less attention is paid to adult learning and informal learning. To better design learning environments it is important to understand self-directed learners and their experiences. According to him, 'Professional development could be what changes the discussion around open education and MOOCs. This could be for doctors, dentists, lawyers and physical therapists. They could take modules in the summer at their own leisure as part of a cohort that does community-building. That is the game changer.' He emphasises on a feedback process, collaborative approach, continous design improvements and redesign, if the need be, for better online course development. Commenting on faculty and their use of technology, he says, 'Instead of focusing on the technologies themselves, focus on what the faculty members want to do to foster feedback, goal setting, relevance or autonomy.' On using videos in learning, he says, 'We are moving from an age of Wikipedia to Videopedia.' Read on...
The Keys to Designing Successful Open Course Experiences
Author: David Raths
Mohammad Anas Wahaj | 06 may 2016
'It's an exciting time to be an edtech company,' says John Doerr, long-time partner and now chair at one of the prominent Silicon Valley venture capital firm, Kleiner Perkins Caufield & Byers. He has been at the firm since 1980 and led investments into some of technology industry's most successful companies like Google, Amazon, Twitter, Sun Microsystems, Compaq etc. Some of his investments are now focused on education technology companies and organizations. Although he sees the present environment to be conducive for entrepreneurs, but he points out, 'Building a huge company requires tremendous capital to get established.' Moreover, referring to billion-dollar-valued companies, he says, 'I'm concerned about the obsession with unicorns.' For him most VC's don't see edtech companies to fall in this unicorn category. He says, 'Edtech companies will attract edtech investors - but not general purpose investors. On the other hand, edtech entrepreneurs shouldn't want just any VC. Interview your venture backers - the way you'd interview a potential VP.' He considers 'augmented reality' to be the next wave of technology. According to him, 'inclusion' is another area that companies and industry overall should work on as a mission. Read on...
Mohammad Anas Wahaj | 03 may 2016
Sir Tim Berners-Lee, inventor of the World Wide Web and founder of the Web Foundation, is concerned about governments not providing open access to their data online. He says, 'The lack of free access to government data - or 'data poverty' - is contributing to widening inequality around the world...Inequality and poverty are about more than income. They are also about information.' Openly published data can help fight corruption and improve services for citizens. It can also be of value in understanding and fighting global warming and related issues like deforestation, floods, fall in crop yields etc. The study by the Web Foundation found that that more than half of the 92 countries it studies now have open data initiatives in place. Moreover, fewer than 10% of the datasets surveyed were open, and most of these are in the rich world, and almost non in African countries. Anne Jellema, CEO of the Web Foundation, says, 'Trying to use traditional data sources to tackle complex development challenges like climate change and hunger is like tunnelling through rock in the dark with a teaspoon. It takes ages and you may come out in the wrong place. Making development data open is vital for fast and accurate collaboration on the SDGs (United Nations Sustainable Development Goals), and the urgency now is to move from promises to implementation.' Read on...
Sir Tim Berners-Lee - Data poverty is the next frontier of inequality
Author: Ben Rossi
Mohammad Anas Wahaj | 27 apr 2016
Financial services industry has vast amount of consumer data and firms can utilize analytics to gather purposeful insights for better customer relationships and business success. Consumers are now more digitally connected than before. But according to Boston Consulting Group, despite the huge availability of data and better analytics tools, banks are far from realizing big data's full potential. Some of the reasons are - Competing priorities like regulatory changes that happened during financial crisis; IT complexity due to multilayered systems and siloed data; Lack of coordinated vision. Jim Marous, Co-Publisher of The Financial Brand and Publisher of the Digital Banking Report, suggests steps that traditional banking and financial institutions can take to take advantage of consumer data and analytics - (1) The Partnership Between Banking and Fintech: A win-win is created by combining data and technology skills of many of the entrepreneurial financial technology firms with the data from the larger legacy firms. (2) Removing Friction from the Customer Journey: Focus on providing better digital experience at each step of customer interaction by leveraging advance customer insights that go far beyond simple demographics to include channel preferences, lifestage insights and even geolocational information. (3) Making Data Actionable: Beth Merle, VP of Enterprise Solutions at Epsilon, says, 'Banks need to stop talking about gathering big data and starting using big data to make a difference for the consumer. We need to see the integration and synchronization of data sources, enabling real-time determination of relevant data points for analysis, communication, and decision making, the 'trifecta' of big data. (4) Introduction of Optichannel Delivery: Financial organizations have to go beyond multichannel and omnichannel strategy and provide 'optichannel' experience by delivering solutions using the best (optimum) channel based on the customer's need and preferred channel. In the future, the integration of processes from the consumer's perspective is foundational to the optichannel theme. According to Nicole Sturgill, Principal Executive Advisor for CEB TowerGroup, 'Rather than looking at channels independently, banking needs to develop and provide financial tools that are integrated in daily life.' (5) Exploring Advanced Technology: Jim Eckenrode, Executive Director of the Deloitte Center for Financial Services, says, 'By enabling the collection and exchange of information from objects, the IoT (Internet of Things) has the potential to be as broadly transformational to the financial services industry as the Internet itself.' In the process of leveraging customer data legacy firms face multiple challenges that they need to overcome to reap financial benefits and establish data and analytics expertise that would be hard to replicate by competitors. Some of these challenges include - Lack of talent; Lack of resources; Lack of urgency. Despite advanced data analysis being one of the top challenges mentioned in the recently released State of Financial Services Marketing, only the largest regional and national banks (over US$ 10 billion) ranked improving data and analytics capabilities in their top three priorities (47%), compared to community banks and credit unions (only 8%). Read on...
Mohammad Anas Wahaj | 22 apr 2016
To build human-like machines that can demonstrate ingenuity and creativity, the race is on to develop next generation of advanced AI (Artifical Intelligence). AI is already tackling complex tasks like stock market predictions, research synthesis etc, and 'smart manufacturing' is becoming a reality where deep learning is paired with new robotics and digital manufacturing tools. Prof. Hod Lipson, director of Creative Machines Lab at Columbia University, has embarked upon exploring a higher level of AI and develop biology-inspired machines that can evolve, self-model, and self-reflect - where machines will generate new ideas, and then build them. To build self-aware robots is the ultimate goal. Prof. Lipson explains, 'Biology-inspired engineering is about learning from nature, and then using it to try to solve the hardest problems. It happens at all scales. It's not just copying nature at the surface level. It could be copying the learning at a deeper level, such as learning how nature uses materials or learning about the adaptation processes that evolution uses...We are looking at what I think is the ultimate challenge in artificial intelligence and robotics-creating machines that are creative; machines that can invent new things; machines that can come up with new ideas and then make those very things. Creativity is one of these last frontiers of AI. People still think that humans are superior to machines in their ability to create things, and we are looking at that challenge.' He is working on a new AI termed as 'divergent AI', that is exploratory and involves creating many new ideas from original idea, and is different from 'convergent AI' that involves taking data and distilling it into a decision. ON SELF-AWARENESS IN AI: He says, 'Creativity is a big challenge, but even greater than that is self-awareness. For a long time, in robotics and AI, we sometimes called it the "C" word-consciousness.' ON AI IN MANUFACTURING: He comments, 'When it comes to manufacturing, there are two angles. One is the simple automation, where we're seeing robots that can work side-by-side with humans...The other side of manufacturing, which is disrupted by AI, is the side of design. Manufacturing and design always go hand-in-hand...When AI creeps into the design world through these new types of creative AI, you suddenly expand what you can manufacture because the AI on the design side can take advantage of your manufacturing tools in new ways.' ON TWO COMPETING SCHOOLS OF THOUGHTS IN AI: He explains, 'There's the school of thought that is top-down, logic, programming, and search approach, and then there is the machine learning approach. The machine learning approach says, "Forget about programming robots, forget about programming AI, you just make it learn, and it will figure out everything on its own from data"...I think the machine learning approach has played out perfectly, and we're just at the beginning. It's going to accelerate.' Read on...
The Last Frontiers of AI - Can Scientists Design Creativity and Self-Awareness?
Author: Alison E. Berman
Mohammad Anas Wahaj | 20 mar 2016
According to the latest study 'The State of Consumer Healthcare: A Study of Patient Experience from Prophet and GE Healthcare Camden Group', that incorporates responses from 3000 consumers and 300 senior leaders (Vice President or higher) at healthcare provider systems that employ at least 20 physicians, patient experience is one of the main concern as 81% of consumers surveyed indicate that they are unsatisfied with their healthcare experience. Moreover, the study also points towards a large gap between consumer expectations and what providers believe regarding their service offerings. Jeff Gourdji of Prophet says, 'There is a misperception among providers about how well they are truly meeting consumer expectations.' CEO's surveyed in the study also said that patient satisfaction is not currently among their top five priorities. According to Helen Stewart of GE Healthcare, 'The common misperception is that focusing on the patient experience means spending less time on other cost and revenue initiatives...Investments to improve the patient experience can drive both growth and cost reduction.' Paul Schrimpf of Prophet says, 'Providers are struggling to adapt to the rising culture of 'consumerism', which has heightened people's expectations. The power has shifted to the consumer in nearly every industry, and now it's healthcare's turn.' Laura Jacobs, President of GE Healthcare Camden Group, explains, 'Creating better and more holistic experiences doesn't just mean happier patients. It translates to increased capacity, lower operating costs, improved financial performance, and higher employee satisfaction and retention. For healthcare providers, the key to profitability and longevity lies in their ability to deliver a superior consumer experience.' Read on...
Mohammad Anas Wahaj | 10 mar 2016
According to the recent forecast available at IDC.com, the big data technology and services market will grow at 26.4% compound annual growth rate (CAGR) to US$41.5 billion through 2018, or about six times the growth rate of the overall information technology market. While on the other hand, McKinsey estimates 1.5 million more data managers will be required by 2018 in the US alone. The demand for talent with big data and analytics skills may far exceed the supply. A new field of study has emerged in educational institutions to fulfil anticipated talent shortage. Business schools are partnering with companies that are at the cutting edge of big data technologies to structure big data and analytics focused programs. Some are providing MOOCs to impart knowledge and train business professionals for the data-driven world. While others are leveraging the strengths of their computer science departments to bring technology know-how to the business classrooms. Massimo Beduschi, CEO of WPP in Italy, says, 'The big data wave is surging through every sector - and profound digital transformations are making it mandatory to leverage analytics.' MIT Sloan School of Management has launched master's in business analytics and the senior lecturer and associate dean at the school, Jake Cohen, says, 'Recruiters have said they are looking for training in advanced business analytics...people who can take insight to action.' Prof. Soumitra Dutta, dean of Cornell University's Johnson School of Management (US), says, 'Many schools have courses linked to digital technology, one way or another.' Cornell is partnering with Twitter and Linkedln for analytics in their MBA program. Prof. Dutta is concerned at slow pace of transformation towards blended technology and business management education. Radhika Chadwick, a partner at Ernst & Young, comments, 'I applaud that we have universities tackling this, but we need to do it at a higher speed.' Stanford Graduate School of Business have electives like digital competition, business intelligence from big data, and data-driven decision-making. Maeve Richard, director of Career Management Center at Stanford GSB (US), says, 'Most of the curriculum is about looking for opportunities to be transformative.' University of Pennsylvania's Wharton School (US) offers a program track and MOOCs on business analytics. According to Prof. Peter Fader, co-director of Wharton's Customer Analytics Initiative, 'Now we have all this data, how do we actually build strategies? How do we use the data and the models to run businesses better?' Prof. Juergen Branke of UK's Warwick Business School, that was one of the pioneers and had a program since 2008 developed in partnership with IBM and SAS, advocates for new education and skills to managing effectively in the digital economy. Prof. Jeffrey Camm, chair of business analytics at Wake Forest University (US), says, 'Managers need to understand analytics, how it converts data to valuable insights, and also understand issues such as data privacy, and the ethical use of data and analytical models.' Commenting on slow development and adoption of new curriculum, Prof. Jim Hamill, director of futurdigitalleaders.com and teaches digital leadership module at University of Edinburgh Business School (UK), says, 'Most senior deans and professors are not 'digital natives'. They are baby boomers.' According to Prof. G. Anandalingam, dean of Imperial College Business School (UK) that launched a Data Observatory in partnership with KPMG and offers a degree in business analytics, 'Big data is changing the way everyone operates...need to be able to make sense of all the valuable information.' Prof. Juan José Casado Quintero, director of masters in business analytics at IE School of Business (Spain), developed with IBM, says, 'Companies are struggling to fill their data science positions.' Prof. Gregory LaBlanc, faculty director at Haas School of Business at University of California at Berkeley (US), that works with Accenture, says, 'There is huge unmet demand for data science.' Industry-institution collaborations are a win-win for both, as they provide companies access to talent and to universities the expertise and knowledge of latest business practices and market technologies. Read on...
Future Of Big Data - These Business Analytics Degrees Are Bridging The Gaping Skills Gap
Author: Seb Murray
Mohammad Anas Wahaj | 29 feb 2016
According to World Health Organization (WHO), air pollution has become the world's biggest environmental risk, linked to over 7 million deaths a year. A global team of scientists (Farid Touati, Claudio Legena, Alessio Galli, Damiano Crescini, Paolo Crescini, Adel Ben Mnaouer) from Canadian University Dubai, Qatar University, and the University of Brescia (Italy), have developed a technology, known as SENNO (Sensor Node), that enables high-efficiency air quality monitoring, to help promote a cleaner environment and reduce the health risks associated with poor atmospheric quality. The technology promises to make air quality monitoring cost-effective. The research paper, 'Environmentally Powered Multiparametric Wireless Sensor Node for Air Quality Diagnostic', was published in Sensors and Materials journal. Prof. Adel Ben Mnaouer of Canadian University Dubai (CUD), says, 'Sensor networks dedicated to atmospheric monitoring can provide an early warning of environmental hazards. However, remote systems need robust and reliable sensor nodes, which require high levels of power efficiency for autonomous, continuous and long-term use...Our technology harvests environmental energy...it optimises energy use by the sensory equipment, so as to function only for the time needed to achieve the operations of sensor warm-up, sampling, data processing and wireless data transmission, thereby creating an air quality monitoring system that measures pollutants in a sustainable and efficient way.' Read on...
The Gulf Today:
Dubai professor develops innovation to combat increasing air pollution
Mohammad Anas Wahaj | 23 feb 2016
As digital get seamlessly interwoven into the fabric of life, it will not remain anything extraordinary. In future, advancements in digital technologies will converge to enhance physical experiences that involve our bodies, feelings, emotions, actions and reactions. Auro Trini Castelli, Chief Strategy & Innovation Officer at gyro, explains how the 'Physical Revolution' will be driven by the following five trends - (1) Sensors will be the new devices (Virtual Reality; Motion and Gesture Recognition Technologies; Haptic Technology). (2) Surfaces will be the new screens (Interactive digital screens on walls, floors, ceilings, walkways etc). (3) Smart cities will make us smart citizens (Interactive city systems and digital environments). (4) Only meaningful interactions will survive (Well-integrated interfaces that get activated when required; Focus on human experience). (5) The world will be printed (3D printing for mass customization; Laser cutting; Computer modeling). In this experiential world, architects, designers, engineers, technologists, marketers, advertisers etc have to increasingly think and create with focus on providing solutions that appeal to all five human senses. The success will depend on how invisibly the digital will become part of the physical and improves every aspect of human interactions and experiences. Read on...
Mohammad Anas Wahaj | 17 feb 2016
There is an established relationship between built environment and human health. It is important to understand how architectural design, interior design, building technologies and materials etc, interact with external natural environment. Health-centric design approaches are now being utilized for built environments like hospitals, schools, office spaces, homes etc. Urbanization is another aspect that has public health related consequences. According to the study, 'Walls talk: Microbial biogeography of homes spanning urbanization' (by Jean F. Ruiz-Calderon, Humberto Cavallin, Se Jin Song, Atila Novoselac, Luis R. Pericchi, Jean N. Hernandez, Rafael Rios, Oralee H. Branch, Henrique Pereira, Luciana C. Paulino, Martin J. Blaser, Rob Knight, and Maria G. Dominguez-Bello) published in journal Science, certain aspects of a house's design could have an influence on the types of microbes found inside, with more urban homes separating humans from the outdoors and keeping out the environmental microbes we once evolved to coexist with. Researchers speculate that these changes may be having impact on public health. The study focused on four communities of Amazon Basin with similar climates and outside environment, but with different levels of urbanization. Prof. Maria Gloria Dominguez-Bello of NYU School of Medicine, 'We humans build the environments we live in and spend most of our time (in), and these may be very different to the natural environments. Very little is known about microbes of the built environment.' According to Prof. Graham Rook of University College London, who was not part of the study, 'There is increasing evidence that exposure to microbial biodiversity from the natural environment is important for health.' Prof. Humberto Cavallin of University of Puerto Rico's School of Architecture, comments, 'As we move from rural to urban...houses become more isolated from the outside environment and also become more internally compartmentalized according to the function of the spaces.' Prof. Jean Ruiz-Calderon, a biologist at University of Puerto Rico and lead author of the study, says, 'The results of the study reveal that microbes from house walls and floors differ across habitations. With increasing urbanization, houses contain a higher proportion of human-associated bacteria...and decreasing proportions of environmental bacteria...walls become reservoirs of bacteria that come from different sources depending on the use of the spaces.' Prof. Dominguez-Bello adds, 'We are in environments that are highly humanized, and therefore a lack of ventilation and high concentrations of human bacteria may...facilitate human-to-human transmission of microbes.' Prof. Ruiz-Calderon warns, 'As we alter our built environments in ways that diverge from the natural exposures we evolve with, we need to be aware of the possible consequences.' Read on...
The Washington Post:
The hidden health consequences of how we design our homes
Author: Chelsea Harvey
Mohammad Anas Wahaj | 07 feb 2016
Team of researchers from University of Illinois at Urbana-Champaign, Prof. Dipanjan Pan (Bioengineering), postdoctoral researchers Manas Gartia and Santosh Misra, along with Dr. Leanne Labriola, an ophthalmologist at Carle Foundation Hospital, are collaborating to develop a portable sensor that can quickly and inexpensively detect whether the eye injury is mild or severe. The device measures the levels of vitamin C in the fluids that coat or leak from the eye. According to Prof. Pan, 'The sensor takes advantage of the fact that the ocular tear film - the viscous fluid that coats the eyeball - contains low levels of ascorbic acid, which is just vitamin C, while the interior of the eye contains much higher levels. So the concept is, if there is severe damage to the eye that penetrates deeply, the ascorbic acid will leak out in high concentration.' Dr. Labriola says, 'The new device will change the standard of care for evaluating eye traumas. This technology has the ability to impact a large number of patients, particularly in rural settings, where access to an ophthalmologist can be limited.' Researchers suggest accident sites and battlefields as other places where the device will be of great use as chances of eye injury are high there. Prof. Pan comments on the new engineering-based medical college coming up at UIUC, 'This is a perfect example of physicians and engineers working together to find solutions to current problems in healthcare.' The team is further collaborating with a U of I industrial design professor to build a housing for the sensor that will be portable and easy to use and have founded a startup to bring the device to market. Read on...
Illinois News Bureau:
Portable device can quickly determine the extent of an eye injury
Author: Diana Yates
Mohammad Anas Wahaj | 06 feb 2016
Reviews and recommendations related to products and companies are an important part of consumer buying decisions. Nowadays, technology has transformed word of mouth into word of clicks and taps, bringing consumers closer to other consumers and brands. Online communities around interests, products, and brands have mushroomed. Social media has further brought quality, quantity and speed into the recommendation and review process. According to a study by McKinsey, social media recommendations induced an average of 26% of purchases in 2014, that's up from 10% in 2013. Kishore Kumar, serial entrepreneur and CEO of AllThingsMine, explains how social media networks are assisting cosumers in their buying and purchasing decisions and what companies need to do to effectively utilize these channels for their product marketing and competitive strategies. According to him three aspects of social media influence consumers, and companies have to incorporate them to expand their product sales - (1) Social Referrals: Brands have to encourage and invest in social media referrals. Adweek infographic suggests that 71% of consumers are more likely to make a purchase based on social media referrals. Recommendations from friends and trusted sources are more valuable than product advertisements. (2) Access to Reviews: Consumers research before buying products and reviews are an important source. Companies should provide product reviews and give incentives to those consumers that leave a review. (3) Social Media Accessibility: Social media is freely available to anyone with an internet connection. Consumers can now purchase products directly from their social media feeds when people in their network recommend them. Companies need to effectively tap this potential and reach out to larger public through influencers. Read on...
How Social Networks Impact Buying Decisions And The Modern Consumer Society
Author: Kishore Kumar
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