University Research

Mohammad Anas Wahaj | 30 jan 2016

According to the 2016 Best Countries Ranking of U.S. News, prepared in collaboration with Wharton School and BAV Consulting, India is included at top of the Movers ranking of countries with up-and-coming economies, and overall it is ranked 22nd. Prof. David J. Reibstein, who teaches marketing at the Wharton School of the University of Pennsylvania and participated in developing the rankings, says 'Nations should pay attention to how they are seen by others, since enhancing these perceptions could create a large economic benefit. The experience of tourists is just one of the factors that colour those impressions, along with the experiences of customers, investors, followers of global news and social media, and what people hear from others.' Read on...

Warc: India is the top mover nation
Author: NA

---

Mohammad Anas Wahaj | 28 jan 2016

According to a study, pharmaceutical promotional and marketing expenditures, that include direct-to-consumer advertising (like TV ads), promotions to physicians, journal advertising, distributing free samples etc, increased from US$ 11.4 billion in 1995 to US$ 28.9 billion in 2005. But a recent research study titled 'Does Increased Spending on Pharmaceutical Marketing Inhibit Pioneering Innovation?' by professors Denis Arnold and Jennifer Troyer from University of North Carolina at Charlotte, found that the more pharmaceutical firms spend on marketing drugs, the less likely it is that the firm will produce breakthrough drugs that offer major advances in treatment. Conversely, the more pharmaceutical companies spend on research and development, the more innovative are the results in terms of the development of pioneering drugs according to FDA classifications, i.e. drugs that will improve public health. Authors of the study comment that the research has important policy and ethics outcomes. Prof. Arnold says, 'This article is the first using empirical data to demonstrate that aggressive marketing of pharmaceutical drugs and truly innovative new drug development are at odds. The current patent regime, that provides equal patent protection for drugs regardless of their innovativeness, can be manipulated by firms to increase sales and drive up costs for society without improving public health.' According to Prof. Troyer, 'The effects of increased spending on R&D are large for pioneering drugs. For firms producing at least one pioneering drug over the period (1999-2009), increasing permanent R&D spending by 1% results in an almost one pioneering drug approval per firm.' Read on...

UNC Charlotte News: For Pharmaceutical Companies, More Marketing Equals Less Innovation
Authors: Kirsten Khire, Buffie Stephens

---

Mohammad Anas Wahaj | 27 jan 2016

Product returns are an important part of customer-retailer relationship dynamics. In 2014, customers returned US$ 280 million worth of products across all US retailers. The latest research by doctoral student Ryan Freling (University of Texas at Dallas), Prof. Narayan Janakiraman (University of Texas at Arlington) and doctoral candidate Holly Syrdal (University of Texas at Arlington), conducted the meta-analysis of existing studies on return policies to quantify the policies' effect on consumers' purchase and return behavior. The study challenges the underlying assumption that all return policies affect purchases and returns in a similar manner. The study suggests that this is not the case, as retailers tend to impose restrictions to dissuade returns or offer leniency to encourage purchases by manipulating five return policy elements: time, money, effort, scope and exchange. The study found that overall lenient return policies positively affect purchase and return decisions. According to Mr. Freling, 'In general, firms use return policies to increase purchases but don't want to increase returns, which are costly. But all return policies are not the same...Return policy leniency should depend on the retailer's objectives. If a retailer wants to stimulate purchases, offering more lenient monetary policies and low-effort policies may be effective.' Read on...

UT Dallas News Center: Researchers Examine Effect of Return Policies on Consumer Behavior
Author: Brittany Magelssen

---

Mohammad Anas Wahaj | 23 jan 2016

Social media has provided opportunities for publishing industry and their reporters, editors, journalists and columnists, to promote and market their content. In many cases this has resulted in the elevation of individual personal brands to iconic status with huge following, immensely benefiting the individuals and their employers. In some other cases it has also created challenging situations and adversely affected their careers. There are a number of academic studies that has been done to understand the role of company branding and personal branding. But Prof. Avery E. Holton of the University of Utah and Prof. Logan Molyneux of Temple University, assert that questions about the trend's impact on journalists' personal identities were largely left unanswered. Their study, 'Identity Lost? The Personal Impact of Brand Journalism', explores this issue and is based on interviews of 41 reporters and editors from various US publications. The authors suggest that publishing groups may need to reconsider how social media is used for branding, promotion and identity creation. Journalists find it challenging to balance their jobs and personal online identities and often have to choose one over the other. According to the authors, 'This choice presents a paradox: If journalists choose to present too much of a personal identity, they risk punishment by their employers. If they present only a professional identity, they risk offending their audiences.' Read on...

Journalist's Resource: Journalism branding - Impact on reporters' personal identities
Author: Denise-Marie Ordway

---

Mohammad Anas Wahaj | 09 dec 2015

While peer recommendations and other customer's views have an important influence on purchasing decisions, but an experiment by Cranfield University's Prof. Hugh N. Wilson, Prof. Emma K. Macdonald and doctoral student Shane Baxendale, identified another influential touchpoint that is mostly ignored by marketers: observing what other customers actually do. They analyzed brand touchpoints of 14000 people from N. America and Europe over a week. The data was collected as text message by using research agency MESH Experiences's real-time experience tracking approach. The people were asked to report their experiences of a brand in one of four categories: mobile handsets, soft drinks, technology products, and electrical goods. The results collected from 69000 text messages found that observing other customers in influencing purchase decisions is as important as word-of-mouth recommendations for mobile handsets and soft drinks, and even more important in case of technology products and electrical goods. The experiment overall found that peer observation was equal in importance to the costly brand advertising. Similar thinking that Nobel laureate Daniel Kahneman, psychologist and economist, termed as 'System 1 Thinking' also applies in consumer behavior: with many decisions to take, it saves effort to assume that if others are using a product, it's probably good. For marketers, the researchers have the following suggestions - (1) It's important to think about distinctive branding for the product in use not just for the purchase moment. (2) If decision-making is made by the group rather than the individual, marketers can try to win the group. (3) Expose normally invisible customer behaviors to their peers. (4) Build in peer observation to product launches. Read on...

Harvard Business Review: What Really Makes Customers Buy a Product
Authors: Hugh N. Wilson, Emma K. Macdonald, Shane Baxendale

---

Mohammad Anas Wahaj | 30 oct 2015

According to recent research regarding consumer psychology by marketing professors Gina S. Mohr of Colorado State University, Margaret C. Campbell of the University of Colorado, and Peeter W. J. Verlegh of the University of Amsterdam, 'Consumers remember and like products better after seeing covert marketing, such as a product placement in a sitcom, but reminding them that product placement is "marketing" eliminates the effect.' Prof. Campbell, the lead invesigator of the study, comments 'Frankly, we were a bit surprised at the power of covert marketing across a variety of studies. Even though most US consumers know that marketers pay to surreptitiously get their brands in front of consumers, consumers are still influenced by covert marketing efforts.' Prof. Mohr adds, 'In the US there has been some reluctance to incorporate disclosures for fear that it may interfere with creative content. This research suggests that product placement disclosures need not occur at the time of product placement to be effective.' Researchers suggest that the study provides support for the idea that requiring disclosure after exposure to covert marketing would give information to consumers that helps them make better decisions. Read on...

domain-b: Consumers resist influence of covert marketing when paid placements are disclosed
Author: NA

---

Mohammad Anas Wahaj | 25 sep 2015

Design thinking is used by organizations to spur innovation. It is often a source for product innovation teams to generate radical new product ideas and concepts. Once applied effectively and become a part of organization's culture it can emerge as a sustainable competitive advantage. According to Professor Michal Herzenstein, who teaches marketing at University of Delaware, 'Radically new products are products that allow consumers to do something that they couldn't have done before. They are products that create a shift in consumption - how consumers respond to and use products.' Her chapter 'Optimal Design for Radically New Products' alongwith Prof. Steve Hoeffler of Vanderbilt University and Tamar Ginzburg of Vanderbilt University, appears in PDMA Essentials book titled, 'Design and Design Thinking' by Michael I. Luchs of College of William and Mary, Scott Swan of College of William and Mary, Abbie Griffin of University of Utah. Prof. Herzenstein provides six processes that product innovation teams need to implement to create ideas for radically new products. Large organizations can use them in an ascending sequence with a focus on communicating the goal of achieving breakthrough product to innovation team. While smaller companies and startups can pick any process that they feel will assist them to learn more about developing radically innovative product ideas. The six processes are - (1) Communicate the Challenge Goal Toward Radically New Products. (2) Shift Time Frames to Future and Past. (3) Promote an Emerging Technology Focus Across the Product Consumption Chain. (4) Promote the Use of Analogical Thinking. (5) Look for Novel Ways to Solve Simple Problems. (6) Leverage More Ideators Via Crowdsourcing. Read on...

Product Innovation Educators Blog: 6 Processes for Generating Ideas for Radical Innovations
Author: Chad McAllister

---

Mohammad Anas Wahaj | 16 feb 2015

The report 'The Sales Organization Performance Gap' by Prof. Steve W. Martin of University of Southern California and Nick Hedges, CEO of Velocify, is based on surveys of about 800 industry participants and dismantles the myth of a lone, star performer, cowboy-type salesman without whom the organization can't generate revenues. According to Mr. Hedges, 'The goal of the study was to identify the differences between a "good" sales organization and a "great" one. When we quantified what made the great sales organizations work, we found the underlying factor was a team process, a team culture.' Prof. Martin says, 'Another differentiator between good and great sales operations is that the latter are quick to recognize a poor fit in the team and rectify it. That usually means terminating employment.' The study also found that, 'The best sales organizations are not a collection of individuals trying to succeed as a team. Rather, they have a high level of morale and camaraderie. They are united for a greater purpose than themselves.' Read on...

CMSWire: No Cowboys Here - Teamwork, Culture Leads to Sales Success
Author: Erika Morphy

---

Mohammad Anas Wahaj | 21 oct 2014

Professor Rita Gunther McGrath of Columbia University, explains that in situations where companies seem to be too generous to their customers, the real question should be whether the company is designed to serve multiple stakeholders (investors plus customers, suppliers, the community) well or whether we allow executives and owners to claim a disproportionate share of profits generated. She quotes the recent HBR article "Profits Without Prosperity" by Professor William Lazonick of University of Massachusetts Lowell, in which he argues that investors and executives have become 'takers' in their organizations rather than 'makers' who invest to fund future growth. According to her, 'It is nearly always profitable in the short-term to cut on quality, offer less service or otherwise extract greater profits from the same dollar of customer spending. But in the longer-term it can be very dangerous.' Read on...

RitaMcGrath.com: Pressuring customers for profits can be a loser in the long term
Author: Rita Gunther McGrath

---

Mohammad Anas Wahaj | 23 sep 2014

Professor Brian Wansink of Cornell University, has been conducting research on eating habits and behaviors of consumers through his Food and Brand Lab, which he founded in 1997 while being at University of Illinois at Urbana-Champaign. His new book 'Slim by Design: Mindless Eating Solutions for Everyday Life' is just published and focuses on understanding surrounding and environment at five places - home, favorite restaurants, favorite grocery store, work-place, children's school - that influences eating behaviors and find solutions by designing them in such a way that encourages healthier eating habits. According to him, 'It's easier to become slim by design than slim by willpower.' Here are nine recommendations from him while doing a kitchen makeover - (1) Move healthier foods to visible spots (2) Make tempting foods invisible and inconvenient (3) Declutter your kitchen (4) Make your kitchen less friendly for lounging (5) Think twice before buying big packages of food (6) Use smaller serving bowls and spoons (7) Use smaller, narrower drinking glasses (8) Serve food from the counter or the stove (9) Avoid doing other activities while eating. Read on...

USA TODAY: 9 ways to lose weight by rearranging your kitchen
Author: Nanci Hellmich

Latest             ⊲ Newer Posts             University Research             Older Posts ⚬             Last

---

the3h | glomc00 | ilmeps | mawdesigns | anasmark | ilmeds | read | contact